779 results found
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Integration with QQ Catalyst
improve client experience with screen pops and increase compliance with call data automatically synced with QQ
7 votes -
Grammarly app integration.
An app that would integrate Grammarly to review the text before a user sends a message would ensure messages are written and read more clearly.
7 votes -
7 votes
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An integration for Go High Level CRM is URGENT!!!
GoHighLevel CRM is a very powerful platform that help businesses automate their marketing and sales processes. GHL is used by marketing agencies that offer this product as one of the best CRM options out there. Ring Central will have great exposure to clients that need a CRM with reliable phone and text messaging systems. For now the only other phone company that integrates with GHL is Twilio, and they don't even have a mobile app to make and receive calls on the go. Btw, I really like the Ring Central app! In my opinion this integration is a NO–BRAINER for…
7 votes -
Log recorded calls in Hubspot.
Currently, all recorded calls can only be found under RingCentral's side. It is better if it can also be found on Hubspot's interface.
7 votes -
Add an attachment (files, images, etc.) using HVSMS
To be able to add attachments like files or images using the High Volume SMS.
7 votes -
Smart Routing Caller ID Number using Embedded App
When the caller dialed the main number and the User needs to callback, the main number will show as the User's Caller ID. When the caller dialed the direct number of the user, the caller ID will be the direct number when the user calls back.
7 votes -
Provide features to personalize the default logging of a subject line.
I would love to be able to personalize the default subject line logged for an SMS in Salesforce. Notably, if I could make it "SMS with <name>" or--even better--"SMS about <x>" from the first line in my notes or something of the like.
6 votes -
Call Interception or HUD in RC for Google Chrome Extension
Add the ability to intercept calls through RingCentral for Google Chrome plugin, either by adding the HUD feature to the plugin, or by just enabling the ability to intercept calls.
6 votes -
Zendesk Integration to show IVR/dialed number info
Request is for an expansion on the Zendesk integration to show what number the customer dialed and what the customer picked during IVR. If various companies were merged and customers can call different numbers depending on product, then can pick the reason for their call. The called employee currently has to ask all these questions again and has no idea what the customer called and why.
6 votes -
RingCentral for SalesForce: warm transfer
To build warm transfer in WebRTC call controls
6 votes -
Azure/OKTA Automated Provisioning: push user attribute: profile picture
Currently, updating profile pictures by the Admins is currently not available but the customer wants to understand if we have a roadmap to add this directly or through OKTA in the future? Thank you
6 votes -
Add RingCentral's Messaging to the Embedded Dialer experience in MS Teams
Use case: The customer is widely using MS Teams as their core collaboration solution. They would like to keep all communication within the Teams app to reduce complexity. Challenges: The customers would like to leverage RingCentral's & Textel SMS solutions for team tackling of SMS, which leverage RingCentral's Teams in Messaging. To use this, they must also use the RingCentral Desktop App. This creates a challenging solution strategy as some users have the Embedded Dialer and others are using the RingCentral App. Things do not work well when both the Embedded Dialer and the RC App are deployed on the…
6 votes -
Poly Lens app
Poly Lens app not support by RC
6 votes -
Integrate with Google Translate
We need a translator from time to time, and while Google Translate is not perfect, it would be good enough. You can have Google Translate use audio on the computer speakers, but it doesn't come through in the conversation. Is there a way to make that work?
6 votes -
MS Teams integration cannot search keywords in SMS & phone directory excludes phone numbers
As of 6/14/22, my entire company has abandoned the MS Teams and RingCentral integration for the Ring Central Desktop App because (1) we cannot search for keywords in SMS messages in the integration and (2) the phone directory only displays active RC members and excludes personal contact phone numbers or any contacts other than Ring Central members. Its frustrating for my users to have to go back and forth between the RC Desktop App and the MS Teams integration to do searches, when the point of an integration is to have everything centralized in one place. I called support and…
6 votes -
Integration and/or App for SalesLoft
SalesLoft has the ability to make calls from their website. It would be great to use RingCentral.
6 votes -
Better integrate with Microsoft FindTime
We use FindTime a lot and when using RingCentral Video links with FindTime we run into a bunch of problems.I opened a ticket with support (12440948) and they suggested a feature request.They confirmed: I was not able to click the meeting invite to start the RCV meeting. I had to manually copy and paste the link into my Google Chrome Browser for it to work. What is also odd is that when I did that and put it into Chrome, it added a semi-colon which made the link invalid. Once I removed the semi-colon, it worked perfectly.
6 votes -
Salesforce Plugin - Improved error handling messages would help users to better understand what has gone wrong
When users receive an error with RC component in Salesforce this is a very generic display message; it would help if this could display the actual salesforce error message rather than "Sorry, we’ve failed to log your call. Please try again later’"
6 votes -
RingCentral for Salesforce: Auto Log Notes - enabled by System Admin
Auto log calls' is able to be enabled at a system level by the admin. We have found that 'Auto log notes' is also a very useful feature. However, users must be aware/activate this themselves. If possible, providing the same admin level control over 'Auto log notes' as 'Auto log calls' (i.e. enable/disable for everyone by default) would be helpful
6 votes
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