515 results found
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Add, remove, or cancel services without needing to talk to Retention
Customers should be able to add, remove, or cancel service completely without needing to call "Retention". I understand that security is a concern but if you are validating admins that login then allow them to make changes without having to jump through hoops or dark patterns to make changes.
2 votes -
Ability for Super Admin to remove or hide Fax, Video, Messages and Text feature for standard users
"Fax", "Video", "Message" and "Text" feature turned off or hide it from the standard user's view in RingCentral.
11 votes -
Disable Call Notification in RingCentral for MS Teams Embedded App
The customer wanted to have the option to turn off call notification in RingCentral for MS Teams Embedded app (They are already using RingCentral App to accept incomming calls)
4 votes -
Enable AI to become a Chat User
Create a "gateway" or "connector" to allow for AI to become a user in our messaging, possibly even a call or video participant. This connector allows for conversational AI with EXTERNAL systems and services. As an example, to integrate automations in Jira. Allowing external automations written to search Jira, and initiate a conversation with the "Assignee" or the "Requestor" - AI then converses and returns results and makes adjustments or changes in Jira.
Another example - integration with Monitoring or Incident Management tools - allowing external automation to trigger a conversation in Messaging with the on-call SRE member. In Incident…1 vote -
MS Teams deployment confirmation/visibility
Customers deploying the RingCentral embedded app for Microsoft Teams via the Teams Admin Center currently do not receive confirmation or visibility into which groups successfully received the deployment.
Problem Statement
When a customer uses the Teams Admin Center to deploy the MS Teams embedded app, the deployment process completes without any success message or indication of which groups have received the app. This lack of feedback makes it difficult to confirm whether the deployment was successful or to troubleshoot any issues.Requested Enhancement:
Provide a way for admins to view the status of deployed app policies—either in the RingCentral Admin…1 vote -
RingCentral for Teams Desktop Plugin integration with Zoho CRM
We have setup RingCentral for Teams Desktop Plugin and the sync presence appears to work well, however we have found that if we uninstall RingCentral Desktop App (to just use RingCentral for Teams Desktop Plugin) , then click to dial from Zoho doesn't work.
If we keep the RingCentral Desktop app installed (as well as RingCentral for Teams Desktop Plugin), then in bound calls cause two notifications to appears on our screen.
Can this be fixed so that we can use RingCentral for Teams Desktop Plugin and still keep click to dial in Zoho?
We have already tried different phone…
1 vote -
MS Teams VM Greetings
Ability to record the VM greetings on VM greetings settigs under MS Teams EA as of now we cannot her anything when we add a VM greetings.
2 votes -
RC for Google - Meeting feature
Ability to use the Audio meeting only in the Google Workspace / RC for Google instead of Video Meeting. Not all clients are confident with Video Meeting.
1 vote -
Add a Message Store API endpoint that allows you to pull messages for all or a selection of extension ids
The existing Message Store "List Messages" endpoint requires you to run it for each individual extension id, whether or not that extension has any messages for the specified time period (dateFrom to dateTo). This is incredibly inefficient if you have a large number of SMS enabled extensions.
I had hoped that the Message Exports "Create Message Store Report" would allow me to pull this data more efficiently, but it takes forever to complete, so it can't reliably be run frequently.
7 votes -
SSO Duo
Ability to pull up the RingCentral app directly while on a Duo website instead of directing to RingCentral admin portal
2 votes -
RingCentral for Outlook using New Outlook
Currently, the RingCentral for Outlook integration is only visible using the old Outlook layout.
It would be great if we have the option to have this available in the new Outlook layout.
Per Microsoft KB: COM Add-ins will not be supported in the new Outlook for Windows but will continue to work in classic Outlook for Windows.
9 votes -
Open the contact in outlook
Partner want to know if we have a feature when someone calls in and the caller ID is saved in outlook he can tap the number and let the number get pulled up in outlook
2 votes -
Limit access to contacts in HubSpot
limit access to their CRM contacts, as the current settings allowed all users to see everyone in the CRM
1 vote -
Fax with disclaimer
Attach disclaimer in sending fax
2 votes -
FieldPulse adapter for App Connect
They have an open API and are a CRM and field service software.
1 vote -
Salesforce call queue calls
Ability to remove or do not show the calls from call queuee under all calls tab of Rc for SF
1 vote -
Prevent Duplicate Call Logs in MS Teams When Landline is Busy
Feature Enhancement Request: Prevent Duplicate Call Logs in MS Teams When Landline is Busy
- Summary of the Request: Customers using the RingCentral integration with Microsoft Teams have reported that when their landline is busy, incoming calls are logged three times in the MS Teams call history instead of once. If the landline is not busy, missed calls are logged correctly as a single entry.
This issue affects call tracking, reporting accuracy, and overall user experience.
- Business Justification: This enhancement is critical for ensuring accurate call history records and preventing unnecessary confusion for users. The current behavior leads to:
Operational inefficiencies…
1 vote -
Blocked numbers in the main super admin should not be blocked for other users.
When the main super admin add a number in their blocked numbers it shouldn't be blocked to the other user extensions.
1 vote -
RC for Salesforce - Customizing Type field on Task
"Is it possible to adjust how the activity record is populated after a call is logged? We want to adjust things like what the “type” field on the activity populates with"
1 vote -
Live transcription support in Zendesk
Live transcription to be automatically added to the selected ticket when answering a call from Ring Central from within Zendesk.
Currently, this automatically inputs the call details (Time, Inbound/Outbound, Duration) but it would be great if it could input the call transcription or a summary of this.
1 vote
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