470 results found
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RingCentral Analytics Reports to sync with Salesforce Analytics
The customer asks if Ring Central analytics can be integrated into their Salesforce.
5 votes -
RC App - Export Data Custom Date
I can only export data up to 180 days from the RC App, I need to make it more than 180 days.
6 votes -
Ability to see the External Shared Contact Directory in RingCentral for Salesforce Softphone
We are not seeing Search results when we search for an External Shared Contact Directory in the Salesforce Softphone. They show up in the RingCentral App outside of SalesForce but not getting any results in the Softphone in Salesforce.
1 vote -
integration with shopify so all customer communication can sync within the shopify platform
integration with shopify so all customer communication can sync within the shopify platform
1 vote -
Integrate with Curve Dental
Curve Dental is a leading Practice/Patient Management Software for Dental offices. We use Curve dental in two of our offices, and while there are other communciation providers integrated with Curve, RingCentral, despite being a great solution, is not. RingSense & RingCentral features are deeply limited without such an integration. Please consider integration, it'll bring 1000s of deep pocketed, low touch small businesses in the fold for RingCentral very quickly. These people are paying $500-$1500 per month to other providers for very limited functionality!
1 vote -
RC for Teams installer
Hello,
I'm trying to install the RingCentral for Teams Desktop Plugin for about 80 users (I'm a RingCentral Partner). I see that there's an EXE and an MSI for IT, but the MSI says "Non Auto Update." Can I deploy the EXE Silently since that auto-updates? If so, how?Or can I add a switch to the MSI to allow it to auto-update?
2 votes -
Show HUD subtab after call ends
I have the HUD subtab when I'm in the Phone tab of the RC app. Previously, before an update a few months ago, the RC app would remember the last selected subtab after a call ended, which was almost always HUD. Now, it always returns me to the Keypad subtab after a call.
2 votes -
Clickup integration for App Connect
Can you please create a native integration with Clickup for notifications of calls, voicemails, recordings, ai transcribed notes, SMS messages etc.
2 votes -
Ringsense and salesforce sync
The ability to sync "all" interactions with a salesforce contract record whether the call was taken from the mobile, desktop or originated through Salesforce.
2 votes -
SMS Feature Integrated to Salesforce
SMS Feature Integrated to Salesforce
-> an option to have the sms feature and all its activities integrated and synced to Salesforce4 votes -
Call Queue Status Optimization on SalesForce
Users to automatically update the call queue status on Salesforce after call has ended
1 vote -
Archiver
Ability to archive the previous recording prior to connecting the archiver
2 votes -
Upload bulk Contacts on RC Admin Portal
Upload bulk contacts on RC admin portal with less restrictions or offer more flexibility on the requirements. Allow special characters such as parenthesis or dashes to avoid tedious modifications on the file.
Additionally, please improve the upload time as well2 votes -
RC for Salesforce - Call Disposition for Sales Engagement
Ability to bypass the manually selecting call disposition in Salesforce call logs to trigger the cadence in Sales Engagement
2 votes -
RC for Salesforce - Missed Calls Reports and Case Creation
Would like to be able to create a case automatically for Missed Calls and there should be a report of Missed call for all Users using RC for Salesforce
2 votes -
MS Teams Meeting
Dial In capability when doing MS Teams Meeting
3 votes -
Kroll (By Telus)
https://www.telus.com/en/health/health-professionals/pharmacies/kroll
We have a potential clientele (Pharmacies) that use Kroll, link above, to allow callers (Patients) to access their prescriptions and renew via phone. Client wants to move to Ring Central but it is critical that we integrate with Kroll to maintain the existing flow of information and available functionality.
1 vote -
Zoho <-> RingCentral contact sync
Allow user to reflect Zoho contacts to RingCentral Desktop app
1 vote -
display platform status in enterprise monitoring tools
Provide an API that monitoring and/or automation tools like Dynatrace/ServiceNow can use to pull platform status so information can be made available on dashboards and proactive notifications can be made to end users when there are outages.
1 vote -
Aptly
As a long-term customer, I would like to request approval for the integration of automated text messaging with Aptly. This would enable us to automatically send scheduling reminders to our residents.
After recently transitioning from Lead Simple to Aptly, we discovered that this feature is unavailable through RingCentral. This integration is crucial for our operations, particularly for our annual and biannual property checks, which require us to send 72-hour scheduling reminders and 24-hour courtesy reminders.
Without this automated system, we will be manually sending over 2,000 text messages in 2025 alone, just to comply with our required process. This is…
2 votes
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