325 results found
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Outlook auto update
We have used a command line along with the msi tool for IT to deploy the RingCentral Desktop app with auto-update enabled. We hare having issues with RingCentral for Outlook not auto-updating. How can I do something similar for the RingCentral for Outlook to make sure it auto-updates?
1 vote -
Sync RC contacts to Redtail CRM
RC Contacts should be synced to Redtail and not just in the Unified CRM
3 votes -
Redtail
Redtail unlogged tab for multiple matching contacts
1 vote -
RC for Zapier - Inbound Call Recording triggers
I do utilize multi-step zaps in Zapier and it appears that my new call recordings and voicemail are now flowing into my CRM. I still need to figure out how to send the old call recordings because Zapier won’t allow me to just replay filtered zaps.
2 votes -
Key Commands in Salesforce
Ctrl + Shift + H for Hold
Ctrl + T for Transfer
F6 for outgoing callit would be beneficial if the key commands such as above is available in Salesforce
1 vote -
Integrate Phone APP to create Zendesk Tickets
Is there a way to create a Zendesk Ticket in the Ring Central App... We would like to create a ticket in the Ring Central App that will transfer to ZenDesk...
1 vote -
Have the parks and extensions listed on the same page in the HUD
Include the parks and extensions on the same page in the HUD on the RC phone app on desktop
1 vote -
1 vote
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Ability to see user idle time in the HUD
We would like to request the addition of a feature in the RingCentral HUD (Head-Up Display) that allows administrators to view the idle time of users. This feature will provide visibility into user inactivity, aiding in better resource management and enhanced team oversight.
2 votes -
Service status notification from RingCentral to Slack
Currently, the feature supported with this integration only includes:
• /ringcentral meet - Starts a new RingCentral Video Meeting and posts the join link.
• /ringcentral call - Start a new RingCentral Conference and post the dial-in number.
• /ringcentral help - Brings up the different /ringcentral slash commands.Hopefully, we can include service status notifications from RingCentral to Slack
2 votes -
SMS Survey Integrations powered by RingCentral
SMS Survey Integrations powered by RingCentral
Survey Integrations that has real time reports for the number of clients that clicked and answered the link for SMS survey inside of the SMS message. Also for the report to be readily available for download by each users or Admin for RingCentral.
2 votes -
Ability to remove RCV icon on the RingCentral Desktop app Teams
Currently, RC app teams have the video call feature to call everyone on that team. To avoid data breach, the customer wanted to have an option to turn this off/on account wide and or user based.
2 votes -
RC for MS Dynamics 365 feature
At the moment we have a Ring Central integration with Dynamics 365 conencted to our Sales portal because it was only compatible with Channel Integration Framework 1.0. We need to get this integration changed to a Dynamics CIF 2.0 framework and wanted to see what we can do to get the built in integration to work Dynamics 365. This was set up with the following instructions https://assets.ringcentral.com/us/guide/admin-guide/dynamics_beta_admin.pdf. The step to add channel provider is using Channel Integration Framework 1.0, which is not compatible with Customer Service Workspace / multi session apps. I would like to confirm if the integration…
2 votes -
RC for MS Teams - Incoming Call
The customer using RingCentral to Microsoft teams Integrated app When they are in teams meeting they are still receiving a call or the phone still ringing
3 votes -
hubspot maximum account
Currently, when signing in to the RC for Hubspot extension. They can choose up to 4 accounts they can select.
This is limiting the users from adding any more accounts to use with the integration and is forced to remove a "Hub" even if they would need to have all those accounts connected at the same time.
This is likely a Hubspot limitation, but a workaround/bypass mechanism would be greatly appreciated for users who have to use multiple accounts in Hubspot for calling/SMS.
1 vote -
Cisco Phones Hot Key for " Accept Queue Calls " | BT Accounts
Cisco Phones Hot Key for " Accept Queue Calls ".
Want to have a key/button that can be programmed into the cisco keypad to turn on or off to receive calls from the Queue.Don't want to keep on logging into the portal everyday to turn on " accept queue calls " and turn off for other users.
Setting the phone to DND isn't applicable as the phones/users still need to receive either internal calls or direct extension calls1 vote -
The customer would like to have a way to monitor hardware (both the Polycom OBi302 and Cisco ATA191) by way of an API or SNMP.
The customer would like to have a way to monitor hardware (both the Polycom OBi302 and Cisco ATA191) by way of an API or SNMP. They are looking to be notified when the devices go offline and come back online.
1 vote -
Extract data in the Contact Life via API
To be able to access the data in Contact Life in Contact Center Reporting's Contact History using an API.
1 vote -
Ability to enable MFA in BULK
It would be beneficial for the account super administrator to have the capability to enable multi-factor authentication (MFA) for user extensions in bulk or to select multiple users simultaneously for MFA enablement.
2 votes -
Request to build API for their 3rdp Party CRM called Cleardent Software
Request to make the Cleardent software API available so thye could synchronize the patients' contact records
1 vote
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