Skip to content
← RingCentral Ideas

Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

Categories

JUMP TO ANOTHER FORUM

(thinking…)

How can we improve RingCentral?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

1443 results found

  1. Click-to-dial via Salesforce to connect via their deskphone

    The calling mode in Salesforce, and majority of our supported apps only usually allow to them to select either 'RingCentral App, RingCentral Phone, Browser, and RingOut'.

    The RingOut is usually a workaround, however, is depends strictly on the user's call handling settings which may cause their app to ring. If we could have the option to select Deskphone wherein they won't be interrupted by their RingCentral app it would benefit a lot of users especially people who use CRMs for Sales are accustomed to using their deskphone.

    1 vote
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  2. cardconnect integration

    We have been trying to process payment through the IVR, but we haven't find a tool to do it in RingCentral.
    This would be great to collect payment, automatically or guided by an agent.
    There are some platforms that do it but they are expensive, and it wouldn't be a good idea to use 2 phone systems.
    One of the most popular payment processor is CardConnect, and is currently the platform we are using for to charge our clients. (If you want a good price hit me up lol)
    I hope you will consider this idea!!

    4 votes
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  3. rentec direct

    Offer integration with Rentec Direct property management.

    1 vote
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  4. Ringcentral for Teams

    Admins should have an option to remove the Fax icon in the RingCentral for Teams.
    Fax has been disabled admin portal.

    2 votes
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  5. Bulk update in RingCentral for Salesforce

    Having the feature to update a setting that will apply to all users in RingCentral for Salesforce or any integrated application via Admin access would be helpful.

    As an example, if an Admin wants their users to call from the RingCentral Phone or Browser, the Admin can just easily change the settings which will apply to all users.

    1 vote
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  6. Need to setup SIP connection to a CRM so to speak that we can dial from our Polycom VVX 350 desk phones

    Need to setup SIP connection to a CRM so to speak that we can dial from our Polycom VVX 350 desk phones

    2 votes
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  7. RC for Salesforce - Softphone Layout

    Entities that also contains a contact field, and the contact/s that matches the phone number is listed in that field. These entities are considered as associated with the contact/s that's calling or being called. Currently, I believe this is limited to: Accounts, Cases, and Opportunities.

    1 vote
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  8. Mobile app TODAY button

    Please add a TODAY button for the calendar on the mobile app. If we want to look at an appointment two weeks ago or next month, we have to scroll through week by week and then if we want to get back to today, we have to scroll the other way to get back to today.

    1 vote
    0 comments  ·  Developer Platform  ·  Admin →
    How important is this to you?

  9. Workspace Calendar Appointments

    Allow us to see more appointments in the MONTH view of the workspace (calendar) on computer. Currently we can only see the first 3 or 4 appts, the rest show as +1 +2 etc.
    Before when this was Glip, we were able to see at least 5 to 6 in each day in the month view

    1 vote
    0 comments  ·  Developer Platform  ·  Admin →
    How important is this to you?

  10. When receiving the call there is no sound for that, please try to improve it.

    When receiving the call there is no sound for that, please try to improve it.

    2 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. Automatic Dial in Hubspot

    i am looking for a solution that will automatically call through leads and then connect me to the ones that answer

    1 vote
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  12. multiple users can monitor the same calls

    Is there any way I can monitor a call and make a call simultaneously? Additionally, can I have the person I called listen to the call I'm monitoring? Is this feature available in the RingCentral app? If not, can we add it?

    2 votes
    0 comments  ·  Developer Platform  ·  Admin →
    How important is this to you?

  13. Call pop after ending the call in all integrated apps

    We are looking for a screen pop that happens after the call has ended in order for the end-users to finish entering data for the contact. We are using Dynamics 365.

    Hopefully, this option will be available in all integrated applications.

    1 vote
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  14. Multiple accounts with the ability to toggle between in the app.

    I have multiple accounts with RingCentral as I'm running different companies. It is difficult to keep on top of client calls with each account as I cannot be logged into both accounts at once. Is there a way to be able to toggle from one account to another under 1 login? I have been a longtime RingCentral client and this is something I suggested years back. Can you please implement this feature within the desktop and mobile apps?

    4 votes
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  15. Close CRM integration

    1 vote
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  16. RC for Salesforce - Call Logging

    Unable to find the related accounts to the Event Type and Work Order field created by customer. As per Engineers, the customer needs to open the task object in SF to manually edit the Work Order field in SF's own UI.

    1 vote
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  17. RingCentral for Hubspot call log in Notes

    The customer wanted to save the call logs in Notes in Hubspot.

    5 votes
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  18. Voicemail Email Integration

    Other phone systems have a feature that allows voicemail messages to be delivered to email (specifically Exchange email) where when the voicemail message is marked as "read" in email, it is automatically marked as "read" in RingCentral. Same is true of deleting messages.

    If RC can figure out a way to do this, it would improve the end-user experience of those with physical phones who might only interact with the phone system through their physical phone and their email. Marking voicemail as read in email will turn off the voicemail notification light.

    I believe Cisco refers to this feature as…

    1 vote
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  19. Clio Grow

    Team,

    I am posting this on behalf of a client who is using Clio Grow as their CRM.

    Our Unified CRM (RingCentral Lab) integration only works with the standard Clio platform, and not Clio Grow.

    https://www.ringcentral.com/apps/unified-crm-extension?compatibility=ringcentral

    It would be great if we could include this in our plans to expand the Unified CRM feature to include Clio Grow as a click-to-dial/call logging solution.

    2 votes
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  20. QoS Report integration to ticketing system

    a way to send email at a minimum so a ticket is submitted when QoS drops below a percentage

    1 vote
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?
1 2 … 31 33 35 … 72 73
  • Don't see your idea?