1620 results found
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RC for Salesforce - Softphone
Need to resize the RC Softphone in SF so we can see the SMS since the app is so tiny. Also, all SF contacts should sync in RC App since it is integrated.
2 votes -
Calling options (Click-to-dial) in RC for Outlook
Currently, the outlook integration app has two kinds of outlook phone call handling
The select to dial as you can see on the screen, it works perfectly
The call contact (like button on contact card). The 'Call' menu in the contextmenu by right click on contact should be the same as the call button on contact card.
It would be great if we have an option to make a call under the 'Contacts/People'(listed in the Global Address List), personal contacts, and shared contacts.
1 vote -
Having a "Notes' field under Users General for internal purpose
Having a "Notes' field under Users General for internal purpose. Maximum of 512 caracteres will be fine
5 votes -
Get Call Record Detail directly from telephonySessionId
telephonySessionId is the value that the API RingOut return to the client after a success outbound call is originated. And this is also the unique key across multiple Webhook events related to a single call. This is the only info that the client application know about the call, so accessing the Call Record Detail using this telephonySessionId is a must have feature because filtering this value using the API List User Call Records will slower that getting the record detail directly using API Get User Call Record.
I hope you can make the API Get User Call Record accept telephonySessionId…
2 votes -
remove RC Meetings and Chat in Embedded App
It would be great if there is a feature to remove/disable Meetings and Chat in Embedded App
1 vote -
Could you make a way to add our own custom emojis?
We like to use the office dog and funny moments from meetings as emojis :)
1 vote -
automator by ringcentral labs
I wanted to know the benefits and have a tutorial or implementation separate from the support site that can help me check the pros and drawbacks when purchasing the RingCentral Automator from RingCentral Labs.
1 vote -
automator by ringcentral labs
Customer wanted to know more about the RingCentral Automator by RingCentral Labs. What are the pros and cons and benefits if he will be going to avail it. He wanted to have like an implementation training about it.
1 vote -
Need a consistent telephonySessionId in Webhook Events for RingOut API
When I make a phone call using RingOut API, the Webhook sends out events with 2 different telephonySessionId. I know that this is a two-legged call, which will produce a telephonySessionId for each leg. But all the events sent out by a single call should have a consistent ID to help the client aware of the full flow and can decide which event to handle, and which one to ignore.
My suggestion is having an attribute named originalTelephonySessionID in all events related to a RingOut call, its value should be exactly the same as the ID returned from the RingOut…1 vote -
Specific Ring tone Request for Polycom phones per IVR, Site, or Ring Group
Specific Ring tone Request per IVR or Site and Call Queues.
For Polycom phones1 vote -
Option to send fax using RingCentral for Salesforce.
We've found that our email-to-fax doesn't appear to work when we email out of Salesforce. We are using the same Gmail accounts, is there a setting we need to change so email-to-fax can be used directly out of Salesforce? Option to send fax using RingCentral for Salesforce.
2 votes -
park
On the RingCentral desktop application, when viewing parked calls in the HUD, you can no longer see how long someone has been on park for. This feature was recently removed. I am not sure why. If the receptionist have an influx of calls and many parked calls, there is no way of them knowing how long someone has been parked to answer them chronologically.
Please bring back this feature where you can see the amount of time a person has been on a parked call. You can see active time in the HUD when viewing extensions but not parked calls.…
1 vote -
Noise cancellation feature on the RingCentral for Google extension
The noise cancellation feature available on the RingCentral app should be made available via Google Chrome extension or other browser-based integrations without having to set the 'RingCentral app' as the calling mode.
3 votes -
RingCentral for Salesforce(Salesforce Lightning) -Screenpop to a different tab if there is already an active call going on
Screenpop to a different tab if there is already an active call going on
More specifically:
- If there are no active calls, and a call comes in: pop within the current tab.
- If there is already an active call going on, and another call comes in: pop to a new tab.
2 votes -
Custom Salesforce Objects
Option to show ALL the Salesforce Object such as the following:
1) When logging a call, Under related to when we click the ‘+’ to create a New Case (call detail) to log this to, nothing pops up. None of the "New <object>" buttons work for some reason.
(2) When looking at "Related To" records, none of the fields we selected in in the "Softphone Layotus" are displayed in Ring Central Dialer. Only the Record Name itself displays, but none of the other fields expected.
2 votes -
Automatic Call Recording feature for the Chrome plugin
Despite the record/pause option appearing on the call window of Google Chrome. It appears that ACR is not fully supported. Hence, a lot of the call recording features such as being able to pause the recording is not available.
It would be great if this feature is fully implemented on the Chrome plugin since a lot of customers prefer to use the plugin as their daily driver for calls as opposed to the desktop/mobile app.
2 votes -
If a call sits on hold for an extended time, we would like to have the call to ring another extension. Customers get mad when on hold 2 long
If a call sits on hold for an extended time, we would like to have the call to ring another extension. Customers get mad when on hold for more than three minutes.
Developer Platform
1 vote -
Sync Bullhorn CRM Contacts to RingCentral Applications
Overview:
We are requesting the ability to sync our CRM contacts from Bullhorn to the RingCentral desktop and mobile applications. Given our CRM's extensive database of 100,000 contacts, we propose syncing a manageable subset of these contacts, as RingCentral's current capacity is 10,000 contacts.
Current State:
RingCentral's existing CRM integration performs a contact sync but does not extend to the RingCentral native applications. This integration operates through a beta CRM integration Chrome extension, which limits its functionality and user experience.
Request Details:
Sync Subset of Contacts: Implement a feature to allow syncing a subset of our Bullhorn CRM contacts directly…
1 vote -
CALL SWITCH
It could have been better if we still have an option to use Call Switch feature even if we have multiple calls ongoing . In order for us to talk to the callers at the same time and not letting them wait on line nor put them them on hold.
2 votes -
Salesforce user to have access to 2 call centers
Customer reported that a Salesforce user can't be added to 2 call centers at the same time
2 votes
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