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  1. We need to sync all call records and transcripts done within Ringcentral with Hubspot so all interactions appear on our Hubspot contact records. The problem I've found with all options I have found and tested is that one integration only integrates contact info and the other integration only logs calls done within Hubspot via the Ringcentral for Hubspot integration.

    We need all calls logged, even those done outside of hubspot. For example, if a client calls one of our agents directly on your Ringcentral softphone, we need it logged in hubspot but it doesn't right now. Only if the agent…

    2 votes

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  2. Queue numbers should show when searching for a number RC for Salesforce under Company and not under "Other"

    2 votes

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    1 comment  ·  Integrations  ·  Admin →
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  3. User is logging in on behalf of other User using RC for Salesforce and the CTI App just keeps on loading. there is a workaround only but no permanent solution yet

    2 votes

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  4. Add Specific Paging Groups as a button. Configure a button to page a specific paging group created in Ring Central Admin portal.

    1 vote

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  5. It would be great if we had the option to send mass text in RC for Salesforce integration

    Currently, we only have https://www.ringcentral.com/apps/high-volume-sms for high-volume SMS

    2 votes

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  6. super admin can get access to the voicemail of her user's extension member.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  7. Caller phone number will show when the call is transferred to another extension or department

    6 votes

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    1 comment  ·  Other  ·  Admin →
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  8. Currently, Salesforce creates multiple tasks if the call is from a call queue. It would be great if we had the option to filter those calls and only create a task for the answered calls. This way, it will be easier to understand the created tasks.

    2 votes

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  9. LACRM (Less Annoying CRM) is a web base platform rather than an application or program.

    1 vote

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    0 comments  ·  Integrations  ·  Admin →
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  10. The RingCentral plugin for Teams requires users to install a plugin that only works for Windows and Mac machines.

    It would be great if there is an alternative to use the plugin on Chrome OS devices.

    2 votes

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  11. Currently, we can only use the 'Picklist' data type when creating tasks or dispositions when logging a call.

    It would be great if we also had the option to use the 'Picklist (Multi-select)' data type just like with other carriers such as Tenfold.

    2 votes

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  12. We want to limit the USER APP settings to be changed. Only the Super Admin should have the ability to change Work Hours and After Hours.

    Currently, we turned off all User Settings in Roles but the User was still able to edit.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  13. The EA is a telephony-focused app that uses our platform presence status. However, the RingCentral App has another messaging focused status that is also being used. This extra status used in RingCentral app causes the 2 HUD displays to show different results.

    Presence statuses in RC: https://developers.ringcentral.com/api-reference/Presence/readUserPresenceStatus

    The usage of this presence status in different apps may vary.

    It would be great if the status in RingCentral and MS Teams Embedded App is synced or unified which is the main purpose of the Presence sync feature.

    2 votes

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  14. Feature Request: Enhanced Device Presence and Call Monitoring for Mitel 6930 IP Phone

    Current Behavior: Mitel's device presence features allow users to see the availability of colleagues (busy, idle, etc.). However, there's limited functionality for monitoring incoming calls on another user's phone.

    Desired Behavior: Enhance device presence and call monitoring capabilities for the Mitel 6930 IP Phone to include:

    Caller ID with Name Display: When a call rings on a monitored extension, the Mitel 6930 displays the caller's name alongside the number on the monitoring phone.

    Optional Alert Options: Allow configuration of visual (e.g., blinking light) or audible alerts on…

    2 votes

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  15. Customer wants to have the ability to separate the RingCentral embedded dialer on MS teams, like the one we have on RC app where you can pop out the dial pad and move it to separate screen.

    1 vote

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    0 comments  ·  Integrations  ·  Admin →
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  16. Let say someone calls in to ext 101 and after few rings it goes to ext 102. If 102 did not answer the call from 101, it will go to ext 103, the customer wants to see on the salesforce that the call was originally from ext 101.

    1 vote

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    0 comments  ·  Integrations  ·  Admin →
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  17. wanted to have the ability to disable and enable pager SMS.

    1 vote

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  18. It would be great if we had an option to use RingCentral Central for Hubspot, just like with Salesforce. https://www.ringcentral.com/apps/office-at-hand/ringcentral-webinar-for-salesforce

    4 votes

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  19. An app that helps a company create and attached company name to out going caller id.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  20. I have enabled Teams integration. When I enable Teams Presence sync users are going on Do Not Disturb with out their doing. In the Audit it shows my user toggling on and off DND for these users, I am not. If I disable presence sync, this stops. Is there some sort of setting that is causing this.
    Users state they do not have any calendar items that would be setting them to be busy.

    1 vote

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    0 comments  ·  Integrations  ·  Admin →
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