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1400 results found

  1. Enable user to have option to resize RC for Salesforce Dialer

    Enable user to have option to resize RC for Salesforce Dialer

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  2. Presence Sync mapping in Teams integrations

    If I'm in an external stakeholders meeting, I would want not only my RC for Teams App to show I’m busy, but also my Ring Central App. It should behave the same as if I was on a PSTN call.

    Is there a reason why it doesn’t behave the same?

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  3. Enable Voicemail Queue and Direct Playback in Salesforce

    Customer would like the ability to manage voicemails directly within the Salesforce applet instead of relying on email delivery, which currently provides only a link rather than an attached file. He is requesting a voicemail queue feature within Salesforce that allows users to view, prioritize, and play voicemails directly from the applet, similar to how calls are managed. This would streamline workflow, improve efficiency, and eliminate the need to switch between platforms to access voicemails.

    1 vote
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  4. Enable users on Salesforce to select all Numbers on the account

    Enable users on Salesforce to select all numbers associated to the account and not limited per extension

    2 votes
    New  ·  1 comment  ·  Integrations  ·  Admin →
    How important is this to you?

  5. Ability to see the External Shared Contact Directory in RingCentral for Salesforce Softphone

    We are not seeing Search results when we search for an External Shared Contact Directory in the Salesforce Softphone. They show up in the RingCentral App outside of SalesForce but not getting any results in the Softphone in Salesforce.

    1 vote
    New  ·  0 comments  ·  APIs  ·  Admin →
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  6. integration with shopify so all customer communication can sync within the shopify platform

    integration with shopify so all customer communication can sync within the shopify platform

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  7. Integrate with Curve Dental

    Curve Dental is a leading Practice/Patient Management Software for Dental offices. We use Curve dental in two of our offices, and while there are other communciation providers integrated with Curve, RingCentral, despite being a great solution, is not. RingSense & RingCentral features are deeply limited without such an integration. Please consider integration, it'll bring 1000s of deep pocketed, low touch small businesses in the fold for RingCentral very quickly. These people are paying $500-$1500 per month to other providers for very limited functionality!

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  8. RC for MS Teams EA Contact Optimization

    Enable the user, when searching, to show a specific Global Address List or anything similar feature that would either save contacts as Favorites or create Personal/Other contacts

    2 votes
    New  ·  1 comment  ·  Integrations  ·  Admin →
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  9. Remove Draconian Rate Limits

    RingCentral's rate limiting renders the API of limited use compared to competitors. Having worked with Twilio, Shopify, BigCommerce, Google, and many other players in the e-comm space, I can easily say RingCentral's API is the worst due to these limits. Even the stated rate limit/extension/minute fails when implemented properly and you must apply second level organizational limits on top of that. I, and many others, would benefit from more useful limits and ultimately, this would make RingCentral more competitive.

    1 vote
    New  ·  0 comments  ·  APIs  ·  Admin →
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  10. Ability to Retrieve Missing or Deleted Call Transcripts

    Ability to Retrieve Missing or Deleted Call Transcripts whether from user's end or support's end as seems it's not possible at the moment.

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  11. RC App Connect - RingOut to Deskphone  

    Ability to use Deskphone as answering device in RC App Connect integrations to the CRM

    1 vote
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  12. Custom created properties in RingCentral for HubSpot integration

    Automatically associate the contact matching logic to the custom created properties in RingCentral for HubSpot integration

    2 votes
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  13. Call Queue Status Optimization on SalesForce

    Users to automatically update the call queue status on Salesforce after call has ended

    1 vote
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  14. Kroll (By Telus)

    https://www.telus.com/en/health/health-professionals/pharmacies/kroll

    We have a potential clientele (Pharmacies) that use Kroll, link above, to allow callers (Patients) to access their prescriptions and renew via phone. Client wants to move to Ring Central but it is critical that we integrate with Kroll to maintain the existing flow of information and available functionality.

    1 vote
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  15. fixed icon for RC for HubSpot

    Ability to lock RC for HubSpot icon in the desired position.

    2 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  16. Zoho Integrations with RingCentral

    Allow user to reflect Zoho contacts to RingCentral Desktop app

    1 vote
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  17. Add a time frame to DND status

    We need the ability to add a timer to DND setting. We have users who set this when on meetings or at lunch, but then they forget to change their status as available affecting the phone queues for everyone. The ability to clear the status after a selected time frame would be greatly appreciated so that it's not reliant on manual updates.

    1 vote
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  18. dat one integration

    Need a click to call feature with DAT One website

    1 vote
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  19. Hubspot Inbox Workflows

    Add support for creating workflows that targets the Hubspot Inbox.

    The only workflow that can be supported at this time is outbound SMS and it would be great to expand the automation possibilities using RingCentral as the voice/SMS provider.

    3 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  20. Outbound Calls to Pull up User records on Hubspot

    Ability to pull up user records on Hubspot on outbound calls using the RC for Hubspot Ext
    Another feature to allow configuration settings to user to allow pop ups on calls with user records populating on the screen

    2 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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