1746 results found
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RC for Hubspot Auto-Dial per Task
The Ringcentral application should dial the next company when click to move to the next company. Now i have to do one more step to click on
1 vote -
Logging activity on both Account & Case Object
The embedded dial pad is currently logging calls to either the Account or the Case, but not both
1 vote -
Set up main company number for hubpsot
Set up the main company number for HubSpot: getting the call activity of the main line into HubSpot
1 vote -
AI option for new sign-up users.
The customer would like all AI features to be visible in the RingCentral App for newly signed-up users, with the features displayed in a disabled state by default. This would allow users to see the available AI capabilities while keeping them disabled until they choose to enable them.
1 vote -
New template for Workflow Builder
Create a workflow that allows auto forwarding of text messages from specific numbers.
1 vote -
Redtail AI Summary
Customer would like to have a feature to automatically log the AI summary and transcript to Redtail CRM without using other license like ACE/ RingSense
1 vote -
MS Dynamics CIF 2.0 features
Does your Dynamics 365 integration support Channel Integration Framework (CIF) 2.0 / multisession apps?
If yes, how do we get it — separate AppSource listing or a newer version of what we have? What's the exact name?
What adapter/channel URL and trusted domains do we use for the 2.0 setup?
Is it supported in a custom multisession app, or only in Microsoft's Customer Service workspace?
Anything to enable on the RingCentral account side (licenses, the integration toggle)?
1 vote -
Dynamics different email
Leverage different email addresses for Microsoft Dynamics and RingCentral while maintaining full feature compatibility and seamless integration.
2 votes -
Update Final Disposition field on RingCentral for Salesforce
It would be better to update the Final Disposition field in RingCentral for Salesforce so that it reflects the actual outcome of the call. Instead of automatically displaying "Ringing," the field should show the correct final disposition based on the call result.
1 vote -
ability to revert firmware upgrade of RingCentral apps to not have SPOG
The customer should have the ability to revert firmware upgrade of RingCentral apps to not have SPOG
1 vote -
Filter Users by Phone Model for Bulk Actions(update settings & apply templates)
It would be valuable to have the ability to filter and segment users based on their device phone model, allowing administrators to perform targeted bulk actions and apply device-specific configurations and templates.
2 votes -
MS Teams EA desktop notification for SMS
Enable OS/desktop notification center alerts for inbound SMS within the embedded MS Teams application
3 votes -
Granular Toggle to Disable "Welcome Email" Notifications During MS Teams Embedded App Deployments
When administrators deploy or reinstall the RingCentral for MS Teams Embedded App, the system automatically sends a "Welcome / Activation Email" to users. During large-scale deployments or when retrying failed installations, this causes users who already have the app installed to receive upwards of 20 redundant emails.
We request a global toggle or checkbox in the RingCentral Admin Portal to disable/suppress Welcome Email notifications during deployments. This will allow IT teams to silently troubleshoot and rerun installations for failed users without spamming the rest of the organization or causing internal helpdesk influxes.
7 votes -
Salesforce - Live Reports
The customer would like to understand the best way to have their live reporting data synchronized or exported to Salesforce. Specifically, they would like to know if there is a way to access or view their live reporting directly within Salesforce, and what options are available to achieve this.
1 vote -
Call Waiting Ringtone in RingEX for HubSpot
The Call Waiting feature is currently available only in the RingCentral desktop and web applications and is not supported within the RingEX for HubSpot CTI dialer. When a call is received on Line 2 while another call is active in the CTI, the incoming call must be manually ignored.
As an alternative, you may configure RingEX for HubSpot to use the RingCentral desktop application for calling by navigating to Settings > Calling and selecting RingCentral App. This allows calls to be handled through the standalone RingCentral application, where call waiting and other calling features are supported.
1 vote -
Use Main Line in sending SMS using SMS Campaigns App for RingCentral
Option to use the main line in sending SMS using the SMS Campaigns App for RingCentral
2 votes -
Additional Instructions/Guides on Admin Portal
Give additional instructions in the system whether to use semi-colon or comma when adding email recipients.
1 vote -
responsibid
Hi, I would love to integrate RingCentral info with Responsibid.com software. Please let me know if this is possible. Surely, It's possible to integrate, but I understand different companies may only allow certain integrations.
1 vote -
Integrating a schedule within call queues
Integrating a schedule within call queues in RingCentral. Specifically, determine if there is a way to automate the schedule based on an external calendar or application such as QGenda.
1 vote -
Schedule welcome/activation invite for a future date via API
Current state:
- In batch provisioning, sendWelcomeEmail is a boolean only (send now or not at all). It cannot target a future date/time.
- The transition object on PUT /extension/{id} (sendWelcomeEmailsToUsers / sendWelcomeEmail) is also boolean only, with no scheduled datetime.
- The "Schedule invite" option (pick a date/time) exists only in the Admin Portal Add User wizard, not in any API.Use case:
We provision new hires via the batch-provisioning API ahead of their start date. We want the activation invite to land on the start date, not at provision time. Today, the only way to schedule that is…1 vote
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