1536 results found
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Post Call Survey with Zendesk Integration
The customer wants the post-call survey to be sent automatically after a call is completed in their Zendesk integration.
1 vote -
Memtime
this is an app that tracks time and will log calls made through ringcentral for billing purposes
1 vote -
Support data in custom fields for RC App connect (Netsuite)
Currently, all call log details settings values are stored in the Message field.
The other fields, CALL TYPE and CALL LENGTH, are still empty.
The customer will like each field to show the data.
These fields are currently custom fields and as per upstream peers, we do not support at the moment.
1 vote -
For RCx for Hubspot. Allow admins to set a default object to relate the call log to.
Use case: Customer wants to ensure all call logs are logged on the deal object but if there are contacts or accounts found for the same number, agent has to manually choose the deal record to relate the call to.
1 vote -
SLO for SSO
I login to portal https://app.ringcentral.com/login on Chrome (incognito mode) with my credentials (sadish@tealjones.com – test account) and MFA (enabled for all users), then open another tab visit www.office.com and click sign in. Here without authentication or MFA I am able to login to the M365 portal. Now I go to the first tab (where I was logged in to RingCentral) and log-out. Then Sign back in again, at this point RingCentral allows me to the portal without password or MFA. Now, while logged on the RingCentral portal (1st tab), I logout from M365 (2nd tab), then go back to…
2 votes -
Provisioning without devices/phones
Allow provisioning without device/phone being automatically added to the user.
This method would allow hotdesking because the accounts would be created and the devices would already HAVE the phone line attached to it.
1 vote -
MS Teams embedded app - Notifications
MS Teams embedded app should have some sort of notification when a new text comes in, little red dot on the pinned sidebar or in the desktop plugin icon in the system tray.
2 votes -
User Context Logging for SMS in HubSpot integration
By design, the system displays the following format after a text message is logged (either automatically or manually) through the RingEX for HubSpot dialer:
[Inbound or Outbound] SMS from SMS +16500000000 (+16500000000) to Ian Christopher Santos (+16500000000)
It would be great if we have the option to display who logged the text message, similar to HubSpot’s manual log option (Contact record > More > Log SMS), for reporting purposes.
3 votes -
MS Teams app mobile to work independently without the RingCentral app
Allow the Teams mobile embedded app to have a silent plugin similar to the desktop app that would allow it to work without the RingCentral app installed.
2 votes -
RingCentral for Zendesk - Call button in Reply Box
We've had some complaints from the team because they're using the RingCentral app with Zendesk, but they've started seeing the option to "Call" the customer if they have a phone number populated in their Zendesk profile.
People keep clicking this accidentally which then starts trying to call the customer through RingCentral. The option is showing up in the Zendesk ticket reply box - where you select whether the reply will be an Internal note vs Public reply vs Messaging etc - now there are two "call" options showing up, which people would like to be able to remove.
I can't…
1 vote -
Salesforce pop settings
The current flow in the guide only shows the process for popping out a voice call record. However, what we’re hoping to achieve is the following:
1. A call comes in.
2. The system checks if the caller matches an existing contact.
3. If the contact exists: Check if there is any open case.
4. If there’s no open case, automatically pop out a new case record.1 vote -
ability to call listening using ring central for microsoft teams
It would be highly advantageous for RingCentral to integrate call listening functionality directly within Microsoft Teams using the HUID framework, rather than relying on a standalone application.
Benefits Explanation:
Enhanced User Experience:
Integrating call listening within Microsoft Teams provides a seamless experience for users, eliminating the need to switch between multiple platforms or applications.Increased Efficiency:
Centralizing communication tools within Teams reduces workflow interruptions, enabling users to manage calls, meetings, and collaboration activities in a single environment.Improved Adoption and Engagement:
Users are more likely to utilize call listening features when they are accessible through a familiar platform like Teams,…1 vote -
BT Feature Request: Enhanced Privacy Settings for Analytics Live Reports
Currently, the Analytics Live Reports feature provides only two visibility options: Public and Private. We would like to request an enhancement that allows administrators to grant access to specific users or extensions.
Proposed Improvement:
Add a new privacy setting option (e.g., “Custom”) that enables administrators to specify individual users or extensions who are allowed to view particular live reports.Benefits:
Improves data security and privacy by limiting report access to authorized individuals only.
Provides greater flexibility for organizations with role-based access needs.
Reduces the risk of sensitive data exposure while maintaining collaboration efficiency.
1 vote -
OAuth for other M365 Integrations
Add OAuth Authentication for Microsoft Teams Presence Sync, Microsoft Teams Direct Routing, and Microsoft 365 contact sync. This can reduce the number of enterprise applications in the Entra (Azure AD) portal and consolidate all required permissions under one app registration in a single location, making management and implementation easier. It will also reduce the requirement of having a global admin authenticate each application separately.
The permissions required by each enterprise application, such as the RingCentral Presence Sync Service (Teams embedded app) or Calendar Service (Contacts Sync), are already documented under each application. Those same permissions can be granted under a…
1 vote -
Support multiple logins in RC app if user has multiple RC accounts for MS Teams
Enable to support multiple logins in RC app if user has multiple RC accounts, and Add RCV link to the Microsoft bookings hosted on websites
1 vote -
Turn off the park location tone
Have an option to turn off or change the park location tone/ring tone when the call is on park.
1 vote -
Report to Track User Activity on Integrated Cloud Apps (Dropbox, Google Drive, Box) in RingCentral
We need to know has any user's used the Dropbox, Google Drive, Box, etc apps that are integrated into Ringcentral
We are needing to know is there a report that can be pulled by your Team or our Admin portal1 vote -
Autocreate contact Pipedrive
Autocreate contacts that does not exist. Pipedrive or RingCentral App Connect
2 votes -
HubSpot Native Migration
RingEX for RingCentral is still not available for Partner Brands like AT&T,
2 votes -
RingCentral to be default text/sms messaging app on android
allow RingCentral app to be on the list of messaging apps on Android devices with ability to chose as default
1 vote
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