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1405 results found

  1. FieldPulse

    They have an open API and are a CRM and field service software.

    1 vote
    New  ·  0 comments  ·  APIs  ·  Admin →
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  2. MS Teams presence status change in Audit Trail

    Currently, every time a user changes their status in MS Teams/Teams Embedded App, it shows in the Audit Trail in the Admin Portal, which causes the logs to become cluttered, making it difficult to track other important activities.

    We are looking for an option to prevent these status change logs from appearing in the audit trail.

    2 votes
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  3. ISP Connection Log

    User wants to have/implement 'ISP Connection Log' to monitor their system.

    1 vote
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  4. Salesforce call queue calls

    Ability to remove or do not show the calls from call queuee under all calls tab of Rc for SF

    1 vote
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  5. Prevent Duplicate Call Logs in MS Teams When Landline is Busy

    Feature Enhancement Request: Prevent Duplicate Call Logs in MS Teams When Landline is Busy

    1. Summary of the Request: Customers using the RingCentral integration with Microsoft Teams have reported that when their landline is busy, incoming calls are logged three times in the MS Teams call history instead of once. If the landline is not busy, missed calls are logged correctly as a single entry.

    This issue affects call tracking, reporting accuracy, and overall user experience.

    1. Business Justification: This enhancement is critical for ensuring accurate call history records and preventing unnecessary confusion for users. The current behavior leads to:

    Operational inefficiencies…

    1 vote
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  6. Blocked numbers in the main super admin should not be blocked for other users.

    When the main super admin add a number in their blocked numbers it shouldn't be blocked to the other user extensions.

    2 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  7. Blocked numbers in the main super admin should not be blocked for other users.

    When the main super admin add a number in their blocked numbers it shouldn't be blocked to the other user extensions.

    1 vote
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  8. RC for Salesforce - Customizing Type field on Task

    "Is it possible to adjust how the activity record is populated after a call is logged? We want to adjust things like what the “type” field on the activity populates with"

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  9. zendesk

    Live transcription to be automatically added to the selected ticket when answering a call from Ring Central from within Zendesk.

    Currently, this automatically inputs the call details (Time, Inbound/Outbound, Duration) but it would be great if it could input the call transcription or a summary of this.

    1 vote
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  10. zendesk

    The Ability to configure a dual ringer inside Zendesk when using Ring Central. Currently you can only specify the individual audio device.

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  11. Fathom

    1 vote
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  12. SMS/Voicemail/Fax notification on RC for Salesforce

    Currently, we only have a ringing tone for incoming calls on RC for Salesforce.

    It would be great if we had a notification/tone or flash app option whenever a user receives a text message, voicemail, or fax using RC for Salesforce.

    2 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  13. LMN

    If ringcentral would communicate with the crm portion of LMN for landscape software to automatically add notes to customer profiles automatically.

    1 vote
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  14. Pre-scheduled messaging

    Allow for any direct or team message to be scheduled to send at a specific time and date.

    2 votes
    New  ·  1 comment  ·  Developer Platform  ·  Admin →
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  15. Contacts in Clio CRM using RC App Connect

    Our office is having trouble making RingCentral recognize our Clio phone number. We are looking to add notes to our calls and have those notes appear in our Clio call log. Since RingCentral has not recognized our Clio contacts, we can’t have our call notes appear in Clio. Attached is a screenshot of me calling my personal phone and adding notes. You can see that RingCentral does not recognize it as a contact. Yet, in the screenshot with Clio, I am, in fact, a contact within our Clio system.

    1 vote
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  16. HubSpot call log automation

    Would it be possible for RingCentral (HubSpot) to automate call dispositions, meeting types, and call outcomes? JustCall seems to offer this functionality, and implementing something similar could enhance efficiency and save time for users.

    2 votes
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  17. Log a call to a case or project in Netsuite x RC App Connect

    Option to log a call to a case or project in Netsuite x RC App Connect

    2 votes
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  18. Improve AI Transcription

    Most of the time, the transcription is inaccurate, making this feature unreliable. We need to enhance the accuracy by making sure the languages and accents included for the AI system are broad or expanded enough that it can detect whichever words are mentioned in the calls are transcribed properly. This will help save time and increase efficiency as we won't need to go back to the recording and listen to it just to get the correct statements mentioned in the conversation.

    2 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  19. Dynamics calling mode

    Add MS Teams Embedded app as option on the dropdown of calling mode of RingCentral for Dynamics

    3 votes
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  20. RingCentral Scheduler using Google (Gmail users)

    Allows Google users signed in to Outlook to schedule a meeting using RingCentral for Scheduler

    2 votes
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