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1399 results found

  1. Looking for an option to have the 'Text message template' or 'Use template' when sending SMS using the RingCentral for HubSpot CTI.

    Currently, this feature is not yet available in the integration. It is only visible in RingCentral standalone application.

    1 vote
    New  ·  1 comment  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?
  2. Please add date/time and formula based call routing in visual IVR setup.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?
  3. To have an option in RC app setting to enable - Automatic resending of failed faxes through RingCentral app and other devices associated with the account.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  4. Ability to keep live(auto) syncing with ring central and beetexting contacts, using google contacts as default

    1 vote
    New  ·  0 comments  ·  Integrations: App Connect  ·  Admin →
    How important is this to you?
  5. Option to sign in directly to app.ringcentral.com or RC app via IDP-initiated SSO

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  6. Allow a feature on Salesforce wherein the CTI would be able to have an extensive view on the previous call/SMS history

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?
  7. Sync Status of RC for Salesforce to the RingCentral App - Unified Presence. The RC Salesforce cti app does not have access to the glip presence. So, the presence status don't match in general..

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?
  8. Would like to have a notification when receiving an SMS from RC for HubSpot

    1 vote
    How important is this to you?
  9. Integrate One HQ a CRM for the Insurance industry

    1 vote
    New  ·  0 comments  ·  Integrations: App Connect  ·  Admin →
    How important is this to you?
  10. Disable the capability of Users to sign in to Mobile App and only allow them to sign in for web and computer version.

    2 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?
  11. Ability to use the video calling in RC for Salesforce integrations

    2 votes
    How important is this to you?
  12. Feature Request: Auto-Attach Recorded RingCentral Meetings to Salesforce Ticket Reference

    Request Summary:
    We would like to request a feature enhancement where the RingCentral app automatically attaches recorded meetings to the related Salesforce ticket reference when a user schedules, hosts, or records a meeting associated with a Salesforce case.

    Problem Statement:
    Currently, agents and users who conduct multiple meetings per day must manually download and upload the meeting recording to the relevant Salesforce ticket. This process is time-consuming and introduces the risk of human error, including attaching the wrong file or forgetting to upload the recording altogether.

    Proposed Solution:
    Introduce an…

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?
  13. We operate a shelter for abused persons, so we get a lot of calls from abusers, exes, etc. It would be awesome to have a feature where, after hours, we could toggle on “selective call acceptance” with a pre-populated list of caller IDs from clients, police, social workers, etc.

    Call screening is great, but when you’re dealing with stalkers etc., it’s not really enough.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  14. When a parked call is sitting for x amount of time (example, 30 seconds) make the line blink and maybe have a sound different to the normal ring play to remind everyone that we should really be getting back to it before it times out or the caller gets annoyed and hangs up. This is very important for restaurants. This was a feature on our very old phones through Spectrum Business and I'm surprised it's not already built into the Poly phones for Spectrum Enterprise.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  15. Currently, we do not have an option to disable the 'Call waiting audio alert' in RC for Teams Embedded App.

    The only option available is to enable/disable the 'Call waiting' option.

    2 votes
    How important is this to you?
  16. Our Azure environment is in GCC High, which does not use the same RingCentral app. The options we have for enabling provisioning require the Tenant URL and Secret Token. Looking for an alternative way of generating a long-lasting token, or an alternative method of authenticating for SCIM.

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?
  17. We were using RingCentral for HubSpot chrome extension to call our customer before. And now as this sees sunset, we have added the RingCentral as a full integration into HubSpot and started using Call function.

    What's happening now is, when we start a call type task from the task queue in HubSpot, it automatically calls the customer. Which we do not want. We want the control over when to call the customer.

    We have contacted HubSpot and at the moment they don't have a setting to turning off this feature. Please have a feature in RingCentral to turn this off.

    1 vote
    How important is this to you?
  18. We would like to see more data in HubSpot, like queues and 'forwarded to' numbers.

    2 votes
    How important is this to you?
  19. Create tickets automatically for calls using the HubSpot Integration

    6 votes
    How important is this to you?
  20. Use Ringout for deskphones and other devices

    5 votes
    How important is this to you?
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