1746 results found
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Support Answer Call Keyboard Shortcut (Option + A) in RingCentral Integration App on macOS
Feature Request: Support Answer Call Keyboard Shortcut (Option + A) in RingCentral Integration App on macOS
Summary
Request support for answering incoming calls using the Option + A keyboard shortcut in the RingCentral integration app on macOS.Customer Request
The customer would like the RingCentral integration app to support the same keyboard shortcut functionality as the standalone RingCentral desktop application, allowing users to answer incoming calls by pressing Option + A.Current Behavior
The Option + A keyboard shortcut successfully answers incoming calls in the standalone RingCentral desktop application on macOS.
The same shortcut does not work when using the…2 votes -
Enable AI Transcription & Summary for Multiple DIDs on a Single Extension
Allow multiple Direct Inward Dial (DID) numbers assigned to the same extension to each retain AI Transcription and AI Summary functionality. This is critical for CRM integrations (such as Zoho CRM) where multiple business numbers must map to a single user without sacrificing AI-generated call notes and transcripts.
2 votes -
Zocks
Zocks is an AI note taker for financial advisors. Very similar to Jump ai. It's very popular
1 vote -
Include Company Name and Caller ID Configuration for Salesforce
RC for Salesforce Integrations feature request:
-Include the Company/Account name of the caller on the CTI
-Enable an option to configure/ignore Caller ID of customers/users when calling to the organization1 vote -
Include site information in the record fields in Zapier integrated with ACE
I would like to request an enhancement to the Zapier integration with ACE by adding a Site Indicator field as an available record field.
Many organizations using RingCentral operate with multi-site configurations, where users, phone numbers, and call activity are distributed across multiple locations. Currently, the integration provides useful information such as Host Name and Host Phone Number; however, it does not provide visibility into the specific site associated with the call activity.
Adding a Site Indicator field would allow customers to easily identify:
The site where an inbound call was received.
The site associated with the user placing an…11 votes -
Archiver - Data Backup
Around 5/22 we disconnected the archiver to upgrade our system. We are just now getting it reconnected. Our understanding that you have the files for the last 90 available for us to archive, but I do not see the old files 5/22-7/20. 7/21 are now downloading and I see them downloading. How can I get the remainder of May, June, and July.
1 vote -
"Activity Assigned To" field to populate when sending SMS from Hubspot
When sales reps sync their RingCentral SMS activity to HubSpot via the integration's SMS Logging feature, the communication content logs successfully onto the contact timeline, but the "Activity Assigned To" (HubSpot Owner ID) property remains completely unpopulated ("No owner"). This prevents the sales operations team from tracking SMS activity per rep for reporting and sales optimization.
Enable the "Activity Assigned To" field populated as well upon syncing
9 votes -
Different RingCentral Account Log In on 1 App
Customer wants to have the option to receive phone calls and messages on different ringcentral account logged in at the same time in 1 app whether its mobile or desktop simultaneously without switching accounts.
1 vote -
Generate a performance report showing month over month
add an option to generate a performance report showing a month over month comparison like for example from january, feb, march april, may and june
4 votes -
Hubspot calling
Ability to make call from Hubspot contacts using the RingCental desktop app but do not open the Hubspot dialer
1 vote -
Sync Outlook contact subfolders
RingCentral's integration is currently limited to syncing only with the primary, top-level "Contacts" folder in Outlook. Unfortunately, it does not natively recognize or scan subfolders or nested contact lists.
If your most important contacts are organized within subfolders, they will not be available through the RingCentral for Outlook integration.
1 vote -
SMS logs to Company or Deal in Hubspot
Include SMS logs to Company or Deal in Hubspot integrations
1 vote -
Enable AI Call Notes to be Archived
Enable AI Call Notes to be Archived
1 vote -
Analytics should have a spot in the ring central app, next to Favorites .
Analytics should have a spot in the ring central app, next to HUD / Favorites . Where staff can toggle over and see live reports that are public or shared with them , rather than a separate weblink or browser.
1 vote -
SSO list of users
Customer requested to have a list of all users that indicates if the user is enable or disable for SSO.
1 vote -
RC for MS Dynamics - Auto-log SMS
We have the RC for Dynamics V2 app installed, we are mainly using this to log text conversations in Dynamics. We only have a few testers using it right now, but on multiple occasions we have notices that the Auto Log SMS and Log SMS content toggle switches were switched to off after the user turned them on. Sometimes this happens after a couple of weeks of the app working as intended. If it would help to have a user download his logs, please let me know.
1 vote -
Barge, Whisper, and Listen-In in RingEx for Hubspot
The Barge, Whisper, and Listen-In features in RingEX integrated with HubSpot provide valuable tools for supervisors, managers, and support teams to improve call quality, enhance agent performance, and ensure better customer experiences.
15 votes -
RingCentral for Dynamics Ap
Allow admins to globally enable "Auto Log SMS" and "Log SMS Content" in the integration console like you can for "Auto Log Calls"
1 vote -
Salesforce - Subject and Task Picklist
Salesforce 'Task' Object is having a validation to update the Type field as required when we are logging a call.
Please find the validation rule below.
AND(OR(RecordType.Name = 'Log a Call', RecordType.Name = 'New Task'), ISBLANK(TEXT(Type)), TEXT(TaskSubtype)!= "Email")Here the issue is, since it is not a required field in Salesforce, user cannot see an * Symbol for Type field.
Also, it is failing to log a call, after enabling auto call logging through admin settings. Since it is not a required field in Salesfor
1 vote -
Setting up multiple Achivers on an account
Archiver - second account
This is related to the Archiver feature of the admin portal. We currently have an archiver account for Smarsh, and we would like to test SFTP in parallel. Is it possible to have 2 active accounts for the Archiver feature?
2 votes
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