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1443 results found

  1. Telus App Must Not Show Too the Hidden Contacts in the Connected Global Address List

    Add a feature from the Telus Business Connect app to hide the Hidden Contacts in the connected Global Address List of MS 365 contacts.

    1 vote
    0 comments  ·  Accessibility  ·  Admin →
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  2. Salesforce integration - Log all calls regardless of RingCentral for the Salesforce browser is closed

    If you are out of the office, not logged in (aka after business hours), and Salesforce is not open at all times, then calls do not log. This creates the issue of all calls received outside business hours or to users who are out of the office... are not logging in to Salesforce CRM.

    10 votes
    Planned  ·  1 comment  ·  Integrations  ·  Admin →
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  3. Force call type/outcome for logged calls | RingCentral for Hubspot

    A way to force the call type and call outcome upon logging a call and default these to mandatory. Corporately we are trying to capture reporting on this but because it is not forced people are skipping this step.

    4 votes
    1 comment  ·  Integrations  ·  Admin →
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  4. RingCentral for HubSpot: Adding conference call and call flip

    The customers wants to have conference call and call flip feature in RingCentral for HubSpot

    1 vote
    0 comments  ·  Integrations  ·  Admin →
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  5. Ability to which Contact Directory to Display in RC for MS Teams Embedded App

    Ability to which Contact Directory to Display in RC for MS Teams Embedded App

    1 vote
    0 comments  ·  Integrations  ·  Admin →
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  6. Prioritiez a Custom Object (Matter or Intake) | RC for Salesforce

    Under the Selections of objects to display under the Softphone layout, it will be great be if have a particular order on how we select it. Ext: 1. Matters2. Intake3. AccountThis way can give a specific object as primary or secondary to relate a call to.

    1 vote
    0 comments  ·  Integrations  ·  Admin →
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  7. New phone call as Triggers on RC for Zapier

    Zapier works by running the tasks on Zapier's servers. Right now, the supported triggers are: New Call Recording - Triggers when a new call recording is generated.Missed Call - Triggers when a new call is missed.New SMS/MMS Received - Triggers instantly when a new SMS/MMS is receivedSMS received - Triggers when a new SMS is receivedSMS Sent - Triggers when a new SMS is sentCall Ended - Triggers when a call that was connected ends.New Voicemail - Triggers when a new voicemail arrives in your account.Hopefully, we can add new phone call as one of the supported triggers on RC…

    1 vote
    0 comments  ·  Integrations  ·  Admin →
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  8. Super admin able to get an access to all cases created on the account not just the user who created it.

    Super admin able to get an access to all cases created on the account not just the user who created it.

    3 votes
    0 comments  ·  Other  ·  Admin →
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  9. MS Dynamics dialing

    Creating these request in behalf of a customer.Customer is looking for the option to save a phone number within MS Dynamics and bypassing company greeting/IVR to reach specific extension using the integrated RingCentral application.ie. 888-xxx-xxx*1234 or 888-xxx-xxx,1234

    5 votes
    0 comments  ·  Integrations  ·  Admin →
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  10. Add Rule for RingCentral Automator

    Please add additional rules for RingCentral Automator. For example, there should be a list of reply options such as "No" or "Yes" or "End this conversation". Additionally, replies with "To" should end the conversation and the user should receive a notification.

    1 vote
    0 comments  ·  Integrations  ·  Admin →
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  11. Disable Headset and Advanced in RC App

    when on an MS Team call, and a call comes in on the RingCentral app, it will disconnect the MS Team callThis is a feature we use and we purchased our entire headset fleet to utilize call control. Having to turn it off to keep from being kicked off other calls is unacceptable. Why is this the solution to prevent this from happening?

    2 votes
    0 comments  ·  Integrations  ·  Admin →
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  12. Installing RingCentral Plug-ins silently

    It would be great if we had the option to bypass the operating system's network permission when installing plugins and an option to install it without creating a desktop shortcut.Most installers have options on whether to add shortcuts. However, the installer with RingCentral is behind some layers of wrappers so we need to experiment with whether we can customize this behavior

    3 votes
    0 comments  ·  Integrations  ·  Admin →
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  13. Intalling RingCentral Plug-ins silently

    It would be great if we had the option to bypass the operating system's network permission when installing plugins and an option to install it without creating a desktop shortcut. Most installers have options on whether to add shortcuts. However, the installer with RingCentral is behind some layers of wrappers so we need to experiment with whether we can customize this behavior

    3 votes
    0 comments  ·  Integrations  ·  Admin →
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  14. MS Teams Embedded App Contact list

    It would be great if we had the ability to select between which contacts to be displayed in the embedded app (RingCentral contacts/Partner brands or Microsoft Teams contacts).

    Some users prefer RingCentral/Partner brands Contacts to appear on MS Teams Embedded App or the other way around.

    5 votes
    1 comment  ·  Integrations  ·  Admin →
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  15. Opt in Opt out function for Salesforce SMS

    Is RingCentral can offer the automated Opt Out function?

    1 vote
    0 comments  ·  Other  ·  Admin →
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  16. Allow directory sync API for RC Contact Center to sync custom fields/directory names.

    In Quebec, Canada there is a law referred to as 'French First' - this means Quebec-based businesses are required to use French whenever and wherever possible, before English. The RC → Contact Center Corporate Directory sync enforces a 'Corporate Directory' in English to be present. If the API does not find this directory, it will create it. For our customers in Quebec, this creates a problem where they will rename the directory to the French "Repertoire d'entreprise" but will not sync, and a new English 'Corporate Directory' is created nightly, with updated/synced contacts.The sync API does not allow for custom…

    4 votes
    0 comments  ·  Other  ·  Admin →
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  17. Increase data coverage in Kibana

    A feature in which the Kibana tool can gather call disconnect initiator logs for more than 7 days

    1 vote
    0 comments  ·  Other  ·  Admin →
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  18. Unanet CRM integration

    One of our largest customers uses Unanet CRM. We are working to migrate this customer from their Mitel Connect PBX to Ring Central, and this integration would provide us the additional leverage needed to make this migration happen!

    1 vote
    0 comments  ·  Integrations  ·  Admin →
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  19. Archive call recording real time

    Customer verbatim : We have purchased an Ultra account and have configured our SFTP accountin your app for syncing recorded data to our server. However, we havenoticed a delay in data availability after recording. We requirereal-time recording on our server, meaning that the data should be available immediately after the call ends on our SFTP or VSFTP server.

    3 votes
    0 comments  ·  Other  ·  Admin →
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  20. Integrate WhatsApp to MVP plans

    It would be great if we had the option to integrate WhatsApp into MVP office plans.Currently, there is no direct way to integrate WhatsApp and their MVP account. The only way is by having a RingCX Digital account and connecting to WhatsApp. If they need help in setting up RingCX Digital account, they will have to reach out to their Account Manager or our Sales team.

    65 votes
    New  ·  9 comments  ·  Other  ·  Admin →
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