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1452 results found

  1. Opening a contact in existing browser tab | RingCentral for Salesforce

    Using RingCentral for Salesforce integration, we are looking for an option to pull the contact page on the existing page instead of opening another tab/window after manually clicking the name of the contact on the CTI dialer.

    https://jira.ringcentral.com/browse/RCINT-37615

    2 votes
    0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  2. MyCase

    Incoming calls to launch known contacts in MyCase to allow entry of notes, etc

    14 votes
    3 comments  ·  Integrations: Other  ·  Admin →
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  3. Voice/Language Translator

    The customer wants to have the feature voice/language translator for Italian users

    2 votes
    Under Review  ·  1 comment  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  4. Provide details of numbers who have reported the customer's SMS as Spammy

    Customers who have experienced legitimate links sent by SMS signalled by Spam as end users will like to know the numbers that reported the spam.
    This will help them edit their mailing list and avoid their SMS from being tagged as Spam.

    3 votes
    0 comments  ·  Other  ·  Admin →
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  5. Add call waiting audio alert in Salesforce

    Add option to silent for incoming calls while you're on the phone

    2 votes
    0 comments  ·  Integrations: Salesforce  ·  Admin →
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  6. External Shared Contacts Directory available for RingEx Core plan

    3 votes
    2 comments  ·  Accessibility  ·  Admin →
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  7. Allow the ability to disable user's access to Automator

    Automator is available for all users regardless of their role which is normally fine. However, there are instances that it would be favorable to allow admins to disable Automator since it it's configured incorrectly it can effectively cause more problems than help.

    There is no specific permission under Roles & Permissions that we can modify in order to achieve this and it will be helpful if we will be given the option.

    1 vote
    0 comments  ·  Integrations: Other  ·  Admin →
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  8. User with Standard(inernational) role not able to dial international call from Call Queue

    User with Standard (international) access, not able to dial international call from call queue

    3 votes
    0 comments  ·  Other  ·  Admin →
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  9. Presence Sync

    Presence between RingCentral App and RC Embedded App in MS Teams should sync as expected. Wants to use also 3rd party app for Calling in RC for Salesforce,

    Available Presence Sync features reference:
    https://support.ringcentral.com/article-v2/Navigating-presence-sync-as-an-admin-in-Microsoft-Teams.html?brand=RingCentral&product=RingEX&language=en_US#GUID-fc957152-15ba-48ab-800c-e92581c61a6c-en_us

    2 votes
    0 comments  ·  Integrations: Other  ·  Admin →
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  10. Enhance Admin capabilities

    Admins should have capability to make default company settings in Glip such as turn off all sound, email, direct message notifications, etc.

    1 vote
    0 comments  ·  Developer Console  ·  Admin →
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  11. BT Epos Integration

    It would be better to have Epos Integration on BT Cloudwork. This integration is not supported on BT yet.

    19 votes
    4 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  12. Date Change

    As your platform is used in many different countries would it be possible to have an option to change the date from month/day/year to day/month/year. When pulling off reports from the portal this makes things confusing and takes additional time to correct and sort the date

    1 vote
    0 comments  ·  Developer Console  ·  Admin →
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  13. Sycle

    Healthcare App for hearing professionals. Patient tracking, scheduling, and aggregating. Clean and simple GUI interface.

    1 vote
    0 comments  ·  Other  ·  Admin →
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  14. MS Teams Meeting to RC Embedded App using Conference Phone

    Need to use the Conference Phone to join the meeting in RC Embedded App for MS Teams. Our available feature only is thru RC Meetings and use Dial In to utilize physical / conference phone.

    2 votes
    0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  15. salesforce

    An immediate great potential with RingEX to pass SmartNotes right into the SF record. Large customer has an immediate need for this and there is broader demand.

    1 vote
    0 comments  ·  Integrations: Salesforce  ·  Admin →
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  16. Have the option on the hold music to inform customer about their queue number while on hold

    Have the option on the hold music to inform customer about their queue number while on hold

    1 vote
    0 comments  ·  Developer Console  ·  Admin →
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  17. Create custom emojis

    Create customized emojis in RC.

    1 vote
    0 comments  ·  Integrations: Other  ·  Admin →
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  18. Unique email address

    Customer wants to use not a unique email for several user extensions.

    2 votes
    0 comments  ·  Developer Console  ·  Admin →
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  19. Click-to-dial via Salesforce to connect via their deskphone

    The calling mode in Salesforce, and majority of our supported apps only usually allow to them to select either 'RingCentral App, RingCentral Phone, Browser, and RingOut'.

    The RingOut is usually a workaround, however, is depends strictly on the user's call handling settings which may cause their app to ring. If we could have the option to select Deskphone wherein they won't be interrupted by their RingCentral app it would benefit a lot of users especially people who use CRMs for Sales are accustomed to using their deskphone.

    1 vote
    0 comments  ·  Integrations: Salesforce  ·  Admin →
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  20. cardconnect integration

    We have been trying to process payment through the IVR, but we haven't find a tool to do it in RingCentral.
    This would be great to collect payment, automatically or guided by an agent.
    There are some platforms that do it but they are expensive, and it wouldn't be a good idea to use 2 phone systems.
    One of the most popular payment processor is CardConnect, and is currently the platform we are using for to charge our clients. (If you want a good price hit me up lol)
    I hope you will consider this idea!!

    4 votes
    0 comments  ·  Integrations: Other  ·  Admin →
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