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1443 results found

  1. Active Directory for Bulk Edit User

    Need to enable the Bulk Edit User feature for the Directory integrations.
    According to Engineers, once you have enabled the Active Directory the Bulk Edit feature can't be used because the user records are locked by the integration.

    1 vote
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  2. Option to remove phone numbers-App/portal

    Option to remove services, specifically to delete a phone number.

    2 votes
    0 comments  ·  Accessibility  ·  Admin →
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  3. Prevent users from downloading marketplace apps

    The "add bots" permission only prevents users from downloading and installing certain type of marketplace apps.
    A permission to prevent users from downloading ALL types of marketplace apps would be highly appreciated.
    Also, having an option to block app install but manage approval and installation by Super Damins would be very useful.

    3 votes
    0 comments  ·  Other  ·  Admin →
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  4. Multiple accounts

    Hi,
    I have multiple accounts with ring central. It is difficult to keep on track with different accounts since we are can only log into one account at a time. I believe I am not the only person with multiple accounts, Is there a way to be able to switch from one acct to another under 1 umbrella log-in without logging out of one? I am now required to get another phone in order to keep track of my phone call. If I want to start another business, will I have to get another phone, this will lead me to…

    4 votes
    1 comment  ·  Integrations  ·  Admin →
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  5. Make all numbers assigned to other users in RingCentral account to appear under my profile in Zapier Integration.

    We are using Zapier to integrate with our Airtable scheduling hub. The phone numbers that will appear on the Zapiers integrations are only the numbers assigned to your extension. I need all numbers to appear in Zapier, so that multiple staff can send scheduling SMS messages if needed. Your integration specialist ask that I submit this request to make all numbers or numbers assigned to other users in your RingCentral account to appear under my profile in Zapier Integration. This will be a feature request.

    3 votes
    1 comment  ·  Integrations  ·  Admin →
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  6. Hubspot Contacts sync with RC App contacts

    Needs to sync the contacts of Hubspot with RC App Contacts, currently only Google and Microsoft contacts are available to sync.

    4 votes
    1 comment  ·  Integrations  ·  Admin →
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  7. click to dial under customer objects in Salesforce

    Click to Dial functionality when a custom tab is open.

    Current behavior is when you Click to Dial a phone number under Custom tab, you'll be directed to Accounts.

    It would be very helpful if this feature is available.

    1 vote
    0 comments  ·  Integrations  ·  Admin →
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  8. shared lines for Yealink T54W compatibility

    Hello,

    As of the moment based on the test we did - T54W with an expansion module is not compatible with Shared Lines.

    The phone of the customer has an expansion module they would like to request to also add Yealink T54W with expansion as a compatible phone for shared lines

    4 votes
    1 comment  ·  Developer Platform  ·  Admin →
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  9. Add Additional Time Blocks in Custom Rule

    Since the change to the Service Web UI, I noticed that we have broken custom rules due to the added limitations put in for the days.

    Currently our on call rule shows as follows:
    Mon, Tue, Wed, Thu 04:30 PM - 08:00 AM
    Fri 04:30 PM - 12:00 AM
    Sun, Sat all day

    You will notice that Monday at 0000h (Midnight) to 0800 is missing.
    However according to the interface, we are unable to add any additional time blocks without adding a completely new custom rule. - In this idea, customer can create multiple custom rule in a day in…

    3 votes
    0 comments  ·  Other  ·  Admin →
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  10. API Calls for TCR 10DLC Registration

    Add API functionality to add numbers to the TCR 10DLC Registry.

    I have scripts the connect our environment with RingCentral. New users are automatically created within RingCentral, but now I have to regularly go in and manually add numbers to the TCR.

    2 votes
    0 comments  ·  APIs  ·  Admin →
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  11. MULTIPLE VULNERABILITIES IN 7-ZIP - OLD VERSION

    module that can be exploited by hackers that exposes every user to a security risk because you have an old module of seven zip in your software

    1 vote
    0 comments  ·  Other  ·  Admin →
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  12. VRCPA RingCentral® Page Adapter

    Reset paging device and configure it as a phone device.

    1 vote
    0 comments  ·  Other  ·  Admin →
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  13. Allow to switch to the old interface

    Allow Admins to switch between the new and old interface.

    14 votes
    6 comments  ·  Other  ·  Admin →
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  14. De-provisioned Users in AD can be deleted by Super Admin Role in SW

    Custom Admin / Super Admin role assigned to the User should be able to delete Users on the Admin Portal / Service Web that is already de-provisioned from the Active Directory.

    2 votes
    0 comments  ·  Integrations  ·  Admin →
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  15. Reason for failure in Archiver to be indicated in Service Web or email notification

    Currently, the admin portal only shows that the archiving failed in Archiver and we can hit the Retry button. It would be helpful if the reason for failure will be indicated along with the Retry button or will be stated in the email notification.

    2 votes
    0 comments  ·  Integrations  ·  Admin →
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  16. RC for Zendesk

    Currently, we pull the following information (fields) from RC into ZD tickets:

    *Requester
    *Subject
    *Inbound called RC number
    *Last call start

    (Screenshot attached)

    Description automatically generated

    The fields above were added manually as per RC guide. There is no Call queue field from what we can tell.

    Therefore, we would like to also include a queue as a new field.

    E.g.: If a customer calls “International sales”, it should be reflected in the ticket.

    1 vote
    0 comments  ·  Integrations  ·  Admin →
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  17. Sync RC contacts to Hubspot contacs

    The customer wants to sync the RingCentral app contacts to Hubspot contacts

    6 votes
    0 comments  ·  Integrations  ·  Admin →
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  18. Bring back RingCentral Voicemail that works with Teams

    RingCentral voicemail used to work the Microsoft Teams direct routing. It recently stopped to do so with no warning. This has strained the ease of using RingCentral calling queues with Microsoft Teams. Please bring back the ability to pick and choose between RingCentral voicemail and Teams voicemail.

    6 votes
    0 comments  ·  Integrations  ·  Admin →
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  19. call will be routed directly to vm while the team status is away

    The normal behavior for MS Teams is, if the status is away, call rings and then goes to voicemail. For this feature, callers will hear a voicemail message immediately if the user's status is away.

    1 vote
    0 comments  ·  Other  ·  Admin →
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  20. adjustments to allow pop out the Extension HUD to the middle blank space or return back to the previous look

    Adjustments to allow pop out the Extension HUD to the middle blank space or return back to the previous look. With the new look, it seems that we can use the middle lank space for the dial pad, messages and videos but Not the HUD extension list anymore.

    2 votes
    2 comments  ·  Admin →
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