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1512 results found

  1. Add-in for MS Exchange 2019

    RingCentral Schedule Add-in for MS Exchange 2019

    4 votes

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    2 comments  ·  Other  ·  Admin →
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  2. RingCentral for MS Office 365 (Sync RingCentral contacts in Microsoft office 365)

    email contacts added in RC App show as "Email" when trying to use it in sending email via Microsoft 365
    As per cx all contacts are added in the RingCentral app and she wants it to sync with MS 365

    2 votes

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    0 comments  ·  Integrations: Other  ·  Admin →
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  3. Microsoft Teams Bot Trigger

    It would be great if there is a feature to use hotword on teams then the chat triggers the bot bot

    1 vote

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    0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  4. Microsoft Teams Bot Trigger

    It would be great if there is a feature to use hotword on teams then the chat triggers the bot bot

    1 vote

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    0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  5. Option to use 2 IDP's for Single Sign-On

    Currently, we only have an option to set up SSO with one IDP Provider.

    It would be great if we had the option to use two different identity providers (e.g., Okta and Microsoft Azure.) when setting up SSO.

    2 votes

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    0 comments  ·  Integrations: Other  ·  Admin →
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  6. Option to use 2 IDP's for Single Sign-On

    Currently, we only have an option to set up SSO with one IDP Provider.

    It would be great if we had the option to use two different identity providers (e.g., Okta and Microsoft Azure.) when setting up SSO.

    1 vote

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    0 comments  ·  Integrations: Other  ·  Admin →
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  7. emr gethealthie

    integration with gethealthie to dial out with ringcentral from web or app

    1 vote

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    0 comments  ·  Integrations: Other  ·  Admin →
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  8. Create/ inject data directly into Salesforce as the call is happening.

    Create/ inject data directly into Salesforce as the call is happening. Automatically create a lead if no match found.

    Reason: this allow us to be sure that no call or lead are missed and it make sure out team reach back to the lead in the even that they handles more than 10 calls at a time

    1 vote

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    0 comments  ·  Integrations: Salesforce  ·  Admin →
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  9. LeadSquared Integrations

    The customer is attempting to integrate LeadSquared with RingCentral, but it appears that they need to contact the developer to set it up, as indicated on the App Gallery's "contact us" section. Is it possible to add a setup option for integrating LeadSquared with RingCentral on the App Gallery?

    1 vote

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    0 comments  ·  Developer Console  ·  Admin →
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  10. RC for Salesforce - Call Logs / Activities features

    *to add notes and disposition when a call is initiated in RC App.
    *transcribe all calls in Salesforce
    *is it possible to add call disposition to appear in Activity - Task field

    2 votes

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    0 comments  ·  Integrations: Salesforce  ·  Admin →
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  11. RC for Salesforce - Call Logs / Activities features

    *to add notes and disposition when a call is initiated in RC App.
    *transcribe all calls in Salesforce
    *is it possible to add call disposition to appear in Activity - Task field

    1 vote

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    0 comments  ·  Integrations: Salesforce  ·  Admin →
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  12. integrate with googlesheets

    push call logs into sheets

    1 vote

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    0 comments  ·  Integrations: Other  ·  Admin →
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  13. RC for Hubspot - Call Logs features

    Is it possible to log calls in a hubspot immediately, and not after its completion, in order to indicate the necessary information in the contact?

    2 votes

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    0 comments  ·  Integrations: HubSpot  ·  Admin →
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  14. RC for Zendesk features

    We’re trying to use the RingCentral Zendesk app, we’re testing with one of our users and any calls to/from an internal extension appears to be setting the requester for a different End User.

    The internal extensions we are using are 4 digit numbers, and the End User(s) that end up being attached as the Requester seem to have the same numbers as the extension as the last four digits of their number. After hunting around I found a similar issue from 2017 on a 3CX integration (for your reference https://www.3cx.com/community/threads/integration-zendesk-creates-ticket-when-calling-extensions.48440/). So far I’ve been unable to find a way…

    2 votes

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    0 comments  ·  Integrations: Other  ·  Admin →
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  15. Configure or modify the Analytics Reports dashboard in RingCentral for Salesforce

    The Analytics Reports in RingCentral for Salesforce is a stand-alone page built by RingCentral.

    Currently, we don't have the ability to configure or modify the dashboards and results.

    It would be great if we have an option to edit it to include or remove results from the reports dashboard.

    5 votes

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    2 comments  ·  Integrations: Salesforce  ·  Admin →
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  16. Active Directory - Availability to

    We should have an option to perform user provisioning without the requirements to have a digital line.

    We would like to provision all user including those user that will not use phone calls

    2 votes

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    0 comments  ·  Integrations: Other  ·  Admin →
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  17. caller id info in the call queue pick up member is not showing

    caller id info in the call queue pick up member is not showing

    6 votes

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    1 comment  ·  Other  ·  Admin →
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  18. Screenpop on a New browser window or tab | RC for Salesforce

    Currently, the screen pop settings in RingCentral for Salesforce in lightning mode has the same behavior (Existing browser window).

    It would be great if had an option for 'New browser window or tab' to work on Lightning mode.

    This way, the screen pop will appear on a new window or tab whenever there's an incoming call.

    11 votes

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    4 comments  ·  Integrations: Salesforce  ·  Admin →
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  19. RC for Zapier - Caller ID for Outbound Calls

    My caller id on outgoing zapier calls does not match my selection in the zap. Also I need help configuring the ring out so that I don’t need to answer by pressing one and also I only want the outgoing call to initiate once I pickup.

    2 votes

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    0 comments  ·  Integrations: Other  ·  Admin →
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  20. RC for Salesforce - SMS Logs

    wants to have the "subtype for text messaging using RingCentral in Salesforce"

    2 votes

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    0 comments  ·  Integrations: Salesforce  ·  Admin →
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