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1443 results found

  1. log calls in Bullhorn for multiple contacts

    It would be easier to log calls in duplicate contacts because not all users know how to check which contact was used

    2 votes
    0 comments  ·  Integrations  ·  Admin →
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  2. We need a separate cell phone app for Texting so our employees can click one button to text.

    We need a separate cell phone app for Texting so our employees can click one button to text. Currently, they need to open the Ring App and then find the text sub application then open a new text..

    Make it more like a standard text app.

    1 vote
    0 comments  ·  Other  ·  Admin →
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  3. Auto-create leads when missing calls in Salesforce

    There is currently no condition that can be set within our telephony integration to auto-create leads in Salesforce, unlike other competitors. Our workaround is to have them use Zapier which is not an ideal solution.

    2 votes
    0 comments  ·  Integrations  ·  Admin →
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  4. Integrate tasks and callback scheduled inside RC app and not in Hubspot directly

    When an agent ends a call - tasks and call backs or other actions should be within the RC app and not external in HS. Ring central for Hubspot - app

    1 vote
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  5. Attribute Mapping | Active Directory

    The current user mappings only assign a phone number based on the country code, area code, state, city, and postal code., not by site or any other attribute. When they add the unassigned user extensions to the account, they must assign a device and phone number in the region they are provisioning for, and they must assign the unassigned user extension to the site they will be using for that license.

    It would be great if we had the option to provision users and assign them by 'Site.'

    Add the 'Site' option to the Attribute Mapping

    28 votes
    New  ·  1 comment  ·  Integrations  ·  Admin →
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  6. Forward all calls to an international number in Call Queue

    Ability to assign an international number on a call queue to be answered by a user from another country.

    2 votes
    0 comments  ·  Accessibility  ·  Admin →
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  7. remove app settings from ringcentral app

    Want to have an option to remove links on the ringcentral app like Webinar

    2 votes
    0 comments  ·  Accessibility  ·  Admin →
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  8. Active Directory | Map attributes from RC to Azure

    I know that we can provision user accounts from Azure AD/Entra ID to RingCentral, but it would be great if there's any way to write back the phone numbers and extensions that get assigned in RingCentral back to Entra.

    User provisioning with the pre-configured RC App in Entra ID is a one-way sync only, from Azure to RC. We currently do not map back from RC to Azure AD.

    2 votes
    0 comments  ·  Integrations  ·  Admin →
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  9. Automatic Ticket Creation | RingCentral for Hubspot

    Instead of using a third-party app/CRM, it would be great if we have an option to automatically create tickets for calls using RingCentral for Hubspot or other integrated applications.

    As of the moment, we do not support creating tickets directly for logging calls in HubSpot integration.

    3 votes
    0 comments  ·  Integrations  ·  Admin →
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  10. Stream Deck

    Create a plugin to be used with a Stream Deck.

    6 votes
    0 comments  ·  Integrations  ·  Admin →
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  11. Ringsense-Zoho CRM Leads Module Integration

    Leads Module is not a part of current integration, please include the lead module as well so that those calls are also tracked/analyzed effectively.

    1 vote
    0 comments  ·  Integrations  ·  Admin →
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  12. 579116

    I hope you will add RingCentral app in Apple Watch. Can answer calls, send a message, and send/reply to text messages.

    1 vote
    0 comments  ·  Accessibility  ·  Admin →
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  13. RC for Salesforce - Voicemails and Emails to create ticket

    To be able to create an automatic cases when the users received an email or voicemail from the callers, so the users can call the customer back based on the records.

    2 votes
    0 comments  ·  Integrations  ·  Admin →
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  14. RC Labs - Inbound Call Logs

    To be able to log phone calls in RC Labs for Hubspot activity. Currently, this feature is only available on the official Hubspot integrations of RingCentral.

    2 votes
    0 comments  ·  Integrations  ·  Admin →
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  15. Auto log in feature in Microsoft Dynamics

    there should be an auto-log-in feature in Microsft Dynamics so we can easily sign into our accounts and not be disturbed of re-entering the details all over again

    2 votes
    0 comments  ·  Integrations  ·  Admin →
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  16. Call Result in Salesforce Activity

    To add Missed as part of call result in Salesforce Activity. Currently, it only shows Inbound and Outbound

    2 votes
    0 comments  ·  Integrations  ·  Admin →
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  17. Outbound Caller ID - Label Number

    To have an option to modify or change the label for Outbound Caller ID.

    12 votes
    2 comments  ·  Integrations  ·  Admin →
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  18. bulk uninstall ms teams in service web

    if there is a an option to install ms teams for bulk users in online admin portal, there should be an option as well to uninstall ms teams in bulk

    2 votes
    0 comments  ·  Integrations  ·  Admin →
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  19. Create a button in both the PC app and mobile phone app to easily flip calls between devices that are both signed into the same RingCentral

    Create a button in both the PC app and mobile phone app to easily flip calls between devices that are both signed into the same Ringcentral account

    2 votes
    0 comments  ·  Developer Platform  ·  Admin →
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  20. Updating User Details in SW when AD is enabled

    RingCentral users should have the option to modify user details in the online admin portal even though Active Directory is enabled.

    2 votes
    0 comments  ·  Integrations  ·  Admin →
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