304 results found
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ACO HUD to show transferred call
Hi, this idea came from one of my clients:For the HUD to show the inbound caller even when transferred to another extension."The HUD provides an overview of what other users in the organisation are currently doing. In the situation where I might transfer an inbound call to one of my users, to everyone else in the organisation, that user appears to be in an active call with me when they are not. That’s a weird design concept with no value to our organisation. We check the HUD to see if a user is on the phone and with whom. It’s…
2 votes -
Can you integrate with the Crestron 4-Series Control System?
We just installed this system in our conference room. It only supports Zoom and Teams. We would like it to integrate with RingCentral. This would be a huge benefit to our team as we really like using RingCentral for video conferencing.
1 vote -
Support for Azure & Windows 365 VDI environments
Getting a lot of requests from the Channel on when and how we will support the new release of Windows 365 VDI environment... as well as Azure VDI environments. Common theme seems to be that our Partners hope that we are quicker to support this VDI environment compared to our previous experience with Citrix and VMWare.
25 votes -
Ability to send bulk faxes
That's pretty much the idea. Could be an API, could have customized fields on the fax file, ideally it would just exist in general.
2 votes -
RingCentral Terraform Provider - Infrastructure as Code for Admins
As a RingCentral customer I would like to see the development team look to offer infrastructure as code support for RingCentral, such as Terraform or Ansible. Allowing customers to automate the provision and ongoing management of resoruces in RingCentral accounts.As a customer with over 230 sites each with multiple users, IVRs, Queues and devices, being able to manage this as code provides both consistency and an ability to scale.Although the APIs are useful, our engineers prefer to work with Infrastructure as Code (IaC) as it is a lot easier. Allowing us to focus on meeting business requests, rather than developing…
6 votes -
Auto Replies, Scheduled text messages and Templates
We have been paying another company ZipWhip to handle texts for us because RingCentral doesn't do Auto Replies (vacation, message received will reply soon etc). We also use scheduled reminder texts and Ring doesn't do that either. Lastly, templates. I don't see a place to save templates to reply with. It sure would be nice if we didn't have to pay two companies instead of one to handle texting and voice calls since we only get a couple of calls a day, but probably 30 text messages. ZipWhip is going out of business at the end of 2022 and you…
6 votes -
Fetch list of device ids for a user via API (especially webrtc device ids)
Customers would like to be able to forward calls to a soft-phone or WebRTC device. Technically one can already forward calls to a device ID corresponding to desk (physical) phone because their device IDs are static. WebRTC device IDs are dynamic and volatile. Our system could route calls to them, but there is no way to obtain a list of Device IDs associated with a user. To facilitate a transfer one would:Look up user's device IDsFind the device ID associated with WebRTCCall Forward Call API to transfer call to that device IDThis idea is specifically for an API that would…
2 votes -
Teams API - Get Members
Four automation of RingCentral MVP Teams, it would be useful to pull current team membership. Perhaps this could be integrated into the existing readGlipTeam method?https://developers.ringcentral.com/api-reference/Teams/readGlipTeamUse-case:Automated management of a team that has 300+ members, this would allow validation of current members against source of truth.
3 votes -
Send MMS From Zapier
Would like to be able to send an MMS from Zapier
1 vote -
Remove/disable the "delete post" option in more
When you click the 3-dots when hovering over the time, you are given the option to delete your message. Make this setting optional or give the ability to disable this option.
1 vote -
Add New Contact Via Zapier
It would be useful to automatically add a new contact into a ring central account via Zapier rather than having to manually add that contact.
1 vote -
1 vote
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Call Queue and Transferring calls to multiple companies.
My company transfers our calls to different partners, let's say in this case Company 1 and Company 2. I want to be able to call ONE RC number and yoru system decides what company the call would be transferred to based on rules and parameters I set within Company 1 and Company 2. Examples of the rules or parameters would be Hours of Operations, State the company works in, amount of leads I want to send this specific copmany (ie. 1 leads per hour or 10 leads per day, 100 leads per month). Company 1 and Company 2 SHOULD be…
1 vote -
Add ExtensionId to message-store phone number objects
I'm listening to the /account/~/extension/~/message-store/instant?type=SMS webhook events, to obtain inbound text messages per extension. I have ALL extensions on my account coming into one endpoint.It'd also follow a 'standard' thats close to the Telephony events.Current:"body": { "id": "{sms id}", "to": [{ "phoneNumber": "{my phone number}", "name": "{my name}", "location": "{approx phone location}", "target": true }], "from": { "phoneNumber": "{their phone number}", "location": "{approx phone location}" }}Idea/Proposal:"body": { "id": "{sms id}", "to": [{ "extensionId": "{my extension id}", <---- just need add this "phoneNumber": "{my phone number}", "name": "{my name}", "location": "{approx phone location}", "target": true }], "from": { "phoneNumber": "{their phone…
1 vote -
Club Ready API integration
Club Ready is POS and CRM for many fitness brands. Other texting platforms integrate
1 vote -
Facilitate creating task to call numbers on recurring basis
I am a chronic care nurse and I call the same people every month. Is there or could there be a way for me to plug the patient's name, phone number, chart #, and time of call in a task? I would like to use the task section to build my patient list for the month so that I don't have to use a paper weekly/ monthly planner. Maybe high light the phone number and RingCentral can dial the call?I bill for my service as a chronic care nurse so once I build my panel for the month I can…
1 vote -
Add the ability to send an automatic reply to text messages.
We could set expectation as to when they will receive a reply. Patients seem to think someone is answering their text messages 24/7. They get upset if they are replied to quickly. It is only during office hours.
1 vote -
Transfer/Forward call (pre-call control) to multiple folks simultaneously
I'm building out some complex call routing. Listening to telephony events, and using the Telephony Call Control API, I have the ability to transfer a call to a specific user after doing a quick lookup on our CRM.In the event of no phone number in our CRM, we want to route the call to different groups of individuals. It's not the same group of individuals every time, it will fluctuate based on availability and last call taken. So any sort of custom call handling logic that RingCentral provides, won't suffice.The Telephony API, allows me to forward to a single extension.…
2 votes -
SMS short messages
We can not recieve any SMS messages from the bank or my Amazon verification code.Please add the service to your amazing app.
2 votes -
Allow setting DID and Ext with SCIM endpoint at creation time
Allow the SCIM source to pass the phoneNumbers of type work for DID and other for extension at create time to select which unassigned extension to use and set the extension number.The phoneNumbers parameter exists and can be set, but does nothing on creation. It would be great to set the numbers in the source directory and have the process automatically select the correct unassigned extension if available based on the DID provided. The creation process could also set the extension number to the value provided. These are the fields that are returned everywhere else for existing users.
10 votes
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