289 results found
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1 vote
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Call Queue and Transferring calls to multiple companies.
My company transfers our calls to different partners, let's say in this case Company 1 and Company 2. I want to be able to call ONE RC number and yoru system decides what company the call would be transferred to based on rules and parameters I set within Company 1 and Company 2. Examples of the rules or parameters would be Hours of Operations, State the company works in, amount of leads I want to send this specific copmany (ie. 1 leads per hour or 10 leads per day, 100 leads per month). Company 1 and Company 2 SHOULD be…
1 vote -
Add ExtensionId to message-store phone number objects
I'm listening to the /account/~/extension/~/message-store/instant?type=SMS webhook events, to obtain inbound text messages per extension. I have ALL extensions on my account coming into one endpoint.It'd also follow a 'standard' thats close to the Telephony events.Current:"body": { "id": "{sms id}", "to": [{ "phoneNumber": "{my phone number}", "name": "{my name}", "location": "{approx phone location}", "target": true }], "from": { "phoneNumber": "{their phone number}", "location": "{approx phone location}" }}Idea/Proposal:"body": { "id": "{sms id}", "to": [{ "extensionId": "{my extension id}", <---- just need add this "phoneNumber": "{my phone number}", "name": "{my name}", "location": "{approx phone location}", "target": true }], "from": { "phoneNumber": "{their phone…
1 vote -
Club Ready API integration
Club Ready is POS and CRM for many fitness brands. Other texting platforms integrate
1 vote -
Facilitate creating task to call numbers on recurring basis
I am a chronic care nurse and I call the same people every month. Is there or could there be a way for me to plug the patient's name, phone number, chart #, and time of call in a task? I would like to use the task section to build my patient list for the month so that I don't have to use a paper weekly/ monthly planner. Maybe high light the phone number and RingCentral can dial the call?I bill for my service as a chronic care nurse so once I build my panel for the month I can…
1 vote -
Add the ability to send an automatic reply to text messages.
We could set expectation as to when they will receive a reply. Patients seem to think someone is answering their text messages 24/7. They get upset if they are replied to quickly. It is only during office hours.
1 vote -
Transfer/Forward call (pre-call control) to multiple folks simultaneously
I'm building out some complex call routing. Listening to telephony events, and using the Telephony Call Control API, I have the ability to transfer a call to a specific user after doing a quick lookup on our CRM.In the event of no phone number in our CRM, we want to route the call to different groups of individuals. It's not the same group of individuals every time, it will fluctuate based on availability and last call taken. So any sort of custom call handling logic that RingCentral provides, won't suffice.The Telephony API, allows me to forward to a single extension.…
2 votes -
SMS short messages
We can not recieve any SMS messages from the bank or my Amazon verification code.Please add the service to your amazing app.
2 votes -
Allow setting DID and Ext with SCIM endpoint at creation time
Allow the SCIM source to pass the phoneNumbers of type work for DID and other for extension at create time to select which unassigned extension to use and set the extension number.The phoneNumbers parameter exists and can be set, but does nothing on creation. It would be great to set the numbers in the source directory and have the process automatically select the correct unassigned extension if available based on the DID provided. The creation process could also set the extension number to the value provided. These are the fields that are returned everywhere else for existing users.
11 votes -
Allow SETTINGS Options to DELETE/DEACTIVATE User Account!
Please READ carefully as the issue is not what you might think, nor simple. Currently there’s a Developer GLITCH in RC App where if a User creates an account using "company email" not through the Admin Portal, NO ONE including Admin and the User can Delete this Account once it’s created. Each time I call Support and Log a Ticket, I’m given this Self Help Link; however, this DOES NOT work because it’s NOT the same issue because as stated above, Company Contacts/Users were not added via the Admin Portal. It’s a major glitch that needs to be fixed.My suggestions…
2 votes -
Expose barging, monitoring, and coaching functionality via API
We have a system that shows some managers what their employees are currently doing. Part of that is showing the current phone state so the manager knows if now is a good time to listen in or help out.But there's no way to give the managers an easy way to hop on that call, instead, they have to dial special star codes (80,81,*82) and then the user's extension. It's not a great experience.Ideally, it'd be nice if there were API endpoints for interacting with those specific features but an acceptable workaround could be making it work if we…
2 votes -
Ability to change the defaults for RingCentral Video within the Outlook plugin
We would like to change the default settings for the following options: Turn off video for all participants Require a password Participants can only join after me Enable waiting room I made the changes in the RingCentral app for my PMI, but it does not follow through to the Outlook plugin.
6 votes -
RC widget to be able to warm transfer
We use the RC widget inside of our programs, calls are answered via this widget, we are able to xfer a customer direct "cold" xfer, however; we are not able to "warm" xfer.
5 votes -
Support breadcrumb structure in support site
I navigate to my support cases, select a case, the navigation puts me into 'system status'. This seems a web design error. My expectation on bread crumbs is that enable backward traversing, this is adjacent traversing.
3 votes -
Support multiple new (file) attachments for CreatePost in Team Messaging REST API
Currently CreatePost only supports existing attachments found in RingCentral.To POST a file, one must POST to '.../glip/files', with a single file. This automatically creates a Post with a single attachment (the file) and nothing else (no text, mentions, etc).A User should be able to include text, mentions, etc, and any number of (new) attachments in a single Post - as is already supported by the RingCentral Desktop Application.
3 votes -
Fax transmission results to show the direct number instead of main number only + extension number
Currently, fax transmission results only show the main number and extension number. We would like to be able to see the direct number so that will be able to identify which direct number that fax transmission result is for.
5 votes -
Auto Text from IVR menu
I would love to have a feature where a customer of mine can call the main menu and receive an info text from our number. Example: "Thank you for calling Company, please press 2 to receive a text message with a link to our information booklet."
5 votes -
Music On Hold Random Selection
Music On Hold with Random Selection. We would like to have as many messages as possible. Not always the same message. Random selection of audio files when a Client is placed on Hold. Have many messages in a Pool. The system would select on hold at RandomCurrently they hear the same message from beginning. Not as interesting as it could be.
6 votes -
4 votes
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Advanced Scheduling of Call Queue changes
I would like to be able to set up on-demand changes to call queues in advance. For our own purposes, we have staff that often will rotate in to cover a shift for a staff member in a different department. I'd like to be able to schedule that covering staff member to the appropriate call group in advance, so that we do not need to make real time adjustments to the call queues.For example, our staff member "Steve" is a team lead, who has offered to cover for one of his staff members in the sales department on Saturday. Steve…
3 votes
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