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280 results found

  1. Allow SETTINGS Options to DELETE/DEACTIVATE User Account!

    Please READ carefully as the issue is not what you might think, nor simple. Currently there’s a Developer GLITCH in RC App where if a User creates an account using "company email" not through the Admin Portal, NO ONE including Admin and the User can Delete this Account once it’s created. Each time I call Support and Log a Ticket, I’m given this Self Help Link; however, this DOES NOT work because it’s NOT the same issue because as stated above, Company Contacts/Users were not added via the Admin Portal. It’s a major glitch that needs to be fixed.My suggestions…

    2 votes
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  2. Expose barging, monitoring, and coaching functionality via API

    We have a system that shows some managers what their employees are currently doing. Part of that is showing the current phone state so the manager knows if now is a good time to listen in or help out.But there's no way to give the managers an easy way to hop on that call, instead, they have to dial special star codes (80,81,*82) and then the user's extension. It's not a great experience.Ideally, it'd be nice if there were API endpoints for interacting with those specific features but an acceptable workaround could be making it work if we…

    2 votes
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  3. Ability to change the defaults for RingCentral Video within the Outlook plugin

    We would like to change the default settings for the following options: Turn off video for all participants Require a password Participants can only join after me Enable waiting room I made the changes in the RingCentral app for my PMI, but it does not follow through to the Outlook plugin.

    6 votes
    Future Consideration  ·  1 comment  ·  Other  ·  Admin →
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  4. RC widget to be able to warm transfer

    We use the RC widget inside of our programs, calls are answered via this widget, we are able to xfer a customer direct "cold" xfer, however; we are not able to "warm" xfer.

    5 votes
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  5. Support breadcrumb structure in support site

    I navigate to my support cases, select a case, the navigation puts me into 'system status'. This seems a web design error. My expectation on bread crumbs is that enable backward traversing, this is adjacent traversing.

    3 votes
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  6. Support multiple new (file) attachments for CreatePost in Team Messaging REST API

    Currently CreatePost only supports existing attachments found in RingCentral.To POST a file, one must POST to '.../glip/files', with a single file. This automatically creates a Post with a single attachment (the file) and nothing else (no text, mentions, etc).A User should be able to include text, mentions, etc, and any number of (new) attachments in a single Post - as is already supported by the RingCentral Desktop Application.

    3 votes
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  7. Fax transmission results to show the direct number instead of main number only + extension number

    Currently, fax transmission results only show the main number and extension number. We would like to be able to see the direct number so that will be able to identify which direct number that fax transmission result is for.

    5 votes
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  8. Auto Text from IVR menu

    I would love to have a feature where a customer of mine can call the main menu and receive an info text from our number. Example: "Thank you for calling Company, please press 2 to receive a text message with a link to our information booklet."

    5 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  9. Music On Hold Random Selection

    Music On Hold with Random Selection. We would like to have as many messages as possible. Not always the same message. Random selection of audio files when a Client is placed on Hold. Have many messages in a Pool. The system would select on hold at RandomCurrently they hear the same message from beginning. Not as interesting as it could be.

    6 votes
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  10. Fax to multiple Extensions

    4 votes
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  11. Advanced Scheduling of Call Queue changes

    I would like to be able to set up on-demand changes to call queues in advance. For our own purposes, we have staff that often will rotate in to cover a shift for a staff member in a different department. I'd like to be able to schedule that covering staff member to the appropriate call group in advance, so that we do not need to make real time adjustments to the call queues.For example, our staff member "Steve" is a team lead, who has offered to cover for one of his staff members in the sales department on Saturday. Steve…

    3 votes
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  12. Integration withTabs3/PracticeMaster

    2 votes
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  13. Export SMS text message conversations from RingCentral app (to .xlsx, .txt, .html, etc.)

    3 votes
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  14. Allow users to upload a custom fax page for the RingCentral App

    2 votes
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  15. APIs for video and screen sharing on/off total time

    We would like to have an API to pull Video on or off time along with screen sharing time for Reporting. Owners, CEO, COO, Managers want to know if their employees are turning on their cameras during video calls. Screen share would also be useful. We were able to do it with Google Meet but would like to do it with Ringcentral Meetings as well. Thanks. Here is link to see what it looks like. https://www.linkedin.com/posts/crisantos_googlemeet-activity-6731600866907881473-rIIc

    1 vote
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  16. Enforce "Do Not Call" policies at API-level

    Here in the US, there are both real and perceived "Do Not Call" lists. If someone asks my marketing team to not contact them again or "place them on a do not call list" I want to be able to add them at the Developer level and make it so none of my phones or users may dial that number.

    1 vote
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  17. Add Option for shortened Host and Participant IDs

    1 vote
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  18. Incoming caller id for " called number" for RC mobile app.

    1 vote
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  19. Ability to automatically forward messages to other extensions

    1 vote
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  20. Caller ID Api - Conference screened by caller id

    Only registered callers will be able to call in - GREAT for private conferencing. Keeps unwanted callers from listening to paid information.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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