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Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

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  1. Music On Hold with Random Selection. We would like to have as many messages as possible. Not always the same message. Random selection of audio files when a Client is placed on Hold. Have many messages in a Pool. The system would select on hold at RandomCurrently they hear the same message from beginning. Not as interesting as it could be.

    4 votes

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  2. I would like to be able to set up on-demand changes to call queues in advance. For our own purposes, we have staff that often will rotate in to cover a shift for a staff member in a different department. I'd like to be able to schedule that covering staff member to the appropriate call group in advance, so that we do not need to make real time adjustments to the call queues.For example, our staff member "Steve" is a team lead, who has offered to cover for one of his staff members in the sales department on Saturday. Steve…

    3 votes

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  3. I would love to have a feature where a customer of mine can call the main menu and receive an info text from our number. Example: "Thank you for calling Company, please press 2 to receive a text message with a link to our information booklet."

    2 votes

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  4. 2 votes

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  5. 2 votes

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  6. 2 votes

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  7. We would like to have an API to pull Video on or off time along with screen sharing time for Reporting. Owners, CEO, COO, Managers want to know if their employees are turning on their cameras during video calls. Screen share would also be useful. We were able to do it with Google Meet but would like to do it with Ringcentral Meetings as well. Thanks. Here is link to see what it looks like. https://www.linkedin.com/posts/crisantos_googlemeet-activity-6731600866907881473-rIIc

    1 vote

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  8. Here in the US, there are both real and perceived "Do Not Call" lists. If someone asks my marketing team to not contact them again or "place them on a do not call list" I want to be able to add them at the Developer level and make it so none of my phones or users may dial that number.

    1 vote

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  9. 1 vote

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  10. 1 vote

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  11. 1 vote

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  12. Only registered callers will be able to call in - GREAT for private conferencing. Keeps unwanted callers from listening to paid information.

    1 vote

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  13. 1 vote

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  14. 1 vote

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  15. 1 vote

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  16. 1 vote

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  17. 1 vote

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  18. 1 vote

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  19. 1 vote

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  20. 1 vote

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