1823 results found
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Match outbound area code to clients state
Automatically match outbound caller ID to the client’s number I’m calling, so the recipient sees a familiar number without manual selection
1 vote -
Integrations Console - SMS messages link to users in Hubspot
Enable to auto-log/link SMS messages to Hubspot. Filling out the 'Activity Assigned To' field/category
4 votes -
RC for MS Teams - Mobile App Calls
There are two issues. First, calls are sometimes duplicated, requiring the user to hang up twice because one call remains stuck ringing to voicemail while the other is active with the same number. Second, the RingCentral iOS app does not appear to support call recording, as the option is unavailable in the main app but is available in the Teams plugin version.
1 vote -
Automatic logging of missed calls from call queues in HubSpot
The customer wants missed calls from call queues to be logged in HubSpot.
1 vote -
Hubspot - SMS Workflow using AIR
When a customer calls and the call is unanswered or goes to voicemail, an SMS should be automatically sent to the customer informing them that someone will call them back.
1 vote -
Allow for Call Transcripts to be Backed Up via RC Archiver
We would like to add the option to backup or store Live Call Transcripts via the RingCentral Archiver (much like you can currently do with call recordings).
18 votes -
https://www.thryv.com/
Our CRM we are integrated with is the app above. Can your team get started with an integration to migrate our call data there?
1 vote -
RingCentral for HubSpot Mobile Experience
Provide a mobile experience for RingCentral for HubSpot
20 votes -
Setting up multiple Achivers on an account
Archiver - second account
This is related to the Archiver feature of the admin portal. We currently have an archiver account for Smarsh, and we would like to test SFTP in parallel. Is it possible to have 2 active accounts for the Archiver feature?
2 votes -
MS Teams meeting vs RC app
Sync status of MS Teams meeting with RC App during meeting. As of now while on MS Teams meeting , RC app remains on the current status (available) so users are receiving calls on RC app while on a meeting in MS Teams.
3 votes -
ezylnx
We are an independent insurance agency currently using RingCentral for our office phone/text communications and EZLynx as our primary CRM/agency management system.
We would like to know if an integration can be developed between RingCentral and EZLynx.
Our ideal workflow would be:
- When an incoming or outgoing call occurs through RingCentral, automatically identify the customer by phone number in EZLynx and log the call under that customer's account.
- Log the date/time, incoming or outgoing call, RingCentral user/employee, phone number, and call duration.
- Automatically log incoming and outgoing SMS/text messages under the appropriate EZLynx customer.
- If possible, log voicemails and/or provide…
1 vote -
Update and Clarify REST API Documentation for Call Queue Overflow Settings Schema and Endpoints
Third-party developer guides, SDK examples, and legacy documentation cite specific endpoints or nested schema paths for call queue overflow settings (such as queue-to-queue overflow and overflow routing rules) that do not exist or return errors in the live REST API. We request updating the official RingCentral Developer API reference with an authoritative guide and schema specification for retrieving and managing call queue overflow settings programmatically.
Current Problem:
When building automated configuration auditing and reporting scripts across hundreds of call queues, developers encountering overflow settings in third-party guides find discrepancies against the live API. It is currently ambiguous in the documentation…1 vote -
Populate missedCall Object on Call Queue and Department Answering Rules API Responses
Description:
When querying extension answering rules (/restapi/v1.0/account/{accountId}/extension/{extensionId}/answering-rule) for Call Queues and Department extensions, the missedCall settings object is omitted or not populated in the response. We request that the missedCall object and its associated routing action settings be fully populated for Call Queue answering rules via the API.Current Problem:
In the Admin Portal, administrators can view and configure missed call handling and overflow behavior for call queues. However, when auditing or exporting these configurations via the REST API across our 270+ call queues, the missedCall section is missing from the answering rules payload. This prevents API scripts from confirming…1 vote -
Provide Transcribed or Stored Prompt Text for Audio Mode IVR Menus via API
Description:
The REST API returns prompt details for Text-to-Speech IVR menus, but when an IVR menu uses an uploaded or recorded audio file (Audio mode), the API only provides audio metadata and binary content links, with no readable text representation of the prompt. We request adding a readable text field or transcription property for Audio mode IVR prompts in the API response.Current Problem:
In our environment, 270 of our 331 IVR menus use Audio prompts. Because the API does not expose the prompt script or description text for audio recordings, automated audits, documentation exports, and configuration review scripts cannot…1 vote -
Timezone missing from business hours API response
The REST API endpoint for extension business hours (/restapi/v1.0/account/{accountId}/extension/{extensionId}/business-hours) returns weekly schedule ranges (for example, 08:00 to 17:00) but omits the timezone. We request that the timezone object or identifier be included directly in the business hours API response.
Current Problem:
In an enterprise account spanning multiple time zones and sites, schedule intervals returned without an explicit timezone create operational ambiguity. Extension regional settings and parent site timezones can differ, so inferring the timezone from a separate API call is unreliable and requires redundant queries across hundreds of extensions, call queues, and IVR menus.Proposed Solution:
Include the standard RingCentral…1 vote -
option to remove express link when signing in to app
option to remove express link when signing in to app
4 votes -
Feature Request – Automatic Microsoft 365 Contact Sync in RingCentral Mobile App
Hi Team,
Currently, when Microsoft 365 contacts are synced to the RingCentral Mobile App, any updates or revoked contact information from Microsoft 365 are not automatically reflected within the app.
At the moment, customers are required to manually clear the cache/data on the RingCentral Mobile App in order for the updated contact information to sync correctly.
Would it be possible to consider adding a feature enhancement where Microsoft 365 contact changes automatically synchronize with the RingCentral Mobile App without requiring users to clear the app cache manually?
This would greatly improve the user experience and ensure contact information remains consistently…
3 votes -
Pre-populate Create Contact feature on Hubspot Integration
Pre-populate the caller number: When an incoming call is received, the CTI should automatically pre-populate the caller’s phone number in the appropriate number field.
Create placeholder contacts after the call ends: Placeholder contacts should only be created once the call has ended, rather than at the start of the call.
Support missed-call and voicemail tracking: This behavior is primarily intended to ensure that when missed calls are logged, we can accurately determine whether the caller left a voicemail.
1 vote -
Ability to merge Zendesk Tickets
Enable a feature where users are able to merge/update existing tickets within Zendesk when a new call comes in.
1 vote -
Salesforce call duration
Customer wants the call duration for both RingSense logs and RingCentral CTI logs to be the same.
As of now, they view calls from different perspected and can produce different results which customer do not want. If the call got transferred / forwarded the call is creating a new instance causing the CTI logs to be shorter rather than the RingSense logs which is capturing the whole call duration1 vote
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