1208 results found
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Contact events using RC's automation tool or add it as a trigger in Zapier
Create a trigger/event for newly added Contacts within Automator or Zapier.
2 votes -
Answering Service
We would like to have an Answering Service in RingCentral; wherein, whenever we are unavailable, a group of employees in RingCentral will answer the call on our behalf.
2 votes -
Syncing RingCentral Call Logs and Analytics Detailed reports to Hubspot
Need to sync all detailed information of Call Logs and RC Analytics in Hubspot Call Logs
For Call Logs, we need to see the Call Length and Duration.
For RC Analytics, we want to see the selected filter in RC Analytics to the Hubspot Analytics reports2 votes -
SSO in RingCentral Sandbox environment
Request to have the capability to use SSO in RingCentral Sandbox Environment
2 votes -
Create a single task for queue calls | RingCentral for Salesforce
Currently, Salesforce creates multiple tasks if the call is from a call queue. It would be great if we had the option to filter those calls and only create a task for the answered calls. This way, it will be easier to understand the created tasks.
5 votes -
RC EA for MS Teams - Firewall for MSI Deployment
The end-user doesn't have problems with both the Ring app AND the Teams plugin. The problem isn't installing the app, but specifically after the app is deployed it asks the user to Allow changes to the firewall.
Do we have any Documentation that shows how to Deploy the Apps without asking the user to Allow changes to the Firewall? The users are prohibited from making changes to the Firewall. Microsoft Defender is blocking the full Deployment, and the Staff do not have admin rights in their Microsoft accounts, so IT has to do an MSI Push.
It was recommended to…
4 votes -
RingCentral Video meetings in RC for HubSpot
A way for end-users to integrate their RC Video meetings to HubSpot Profiles.
Currently, calls are pulling through wonderfully, but I would love to have their Video meetings added, too, if possible.
4 votes -
MyCase
Incoming calls to launch known contacts in MyCase to allow entry of notes, etc
6 votes -
RC for Salesforce - Call Tasks
Make sure all phone calls will create a Task in SF Portal even if I'm not in front of my PC or using my mobile phone to transfer the call
2 votes -
Login in the RC phone using email
Login in the RC phone using email
2 votes -
Noise cancellation feature on the RingCentral for Google extension
The noise cancellation feature available on the RingCentral app should be made available via Google Chrome extension or other browser-based integrations without having to set the 'RingCentral app' as the calling mode.
2 votes -
RingCentral for Google - Display the actual phone number as opposed to the CLID name.
There should be a way to have the RingCentral Google's History tab to show the customer's actual phone number as opposed to their caller ID name/contact.
2 votes -
RC for Salesforce implementation
I think a lot of the issues come from the integration not being used/coded to it’s fullest. Do you have teams dedicated to integration build-out (specifically for Salesforce implementation)? Either way, let me know and we can go from there!
2 votes -
IVR PROMPT THAT ALLOW CUSTOMER TO RECEIVED TEXT OR EMAIL
I am requesting to set up additional key presses that would enable my customer to receive a text message or email containing a link. For example, for booking an appointment or to send our online platform.
2 votes -
RC for Zapier - Accessing Zap in behalf of another Extensions
I wondering how I can get access through Zapier and/or Integrately to all of the organizations Missed Calls, Voicemails, etc, not just the ones specific to the user. I am trying to access the records from " Main number voicemail box 2 Message-Only Extension" To intgrate follow ups in our CRM afterhours but it doesn't seem like these are published to the admin account that I am connecting
3 votes -
Fax Feature on RingCentral for Chrome Extension
Seeking to have the fax capability included in RingCentral for Chrome extension
2 votes -
RC for Salesforce - Automated SMS
If there is a way to automatically send text messages through Ring. I was told by SF that there should be an integration to use.
3 votes -
2 votes
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Media optimization support for RDS deployments with Windows Server multisession session hosts
This is currently only supported with Citrix, VMware and Azure (AVD/ Windows 365).
Some customer are using regular remote desktop connections to RDS farms running Windows Server (2019/2022).2 votes -
RingOut to allow external numbers - Salesforce CTI
RingOut option in Salesforce to allow adding external numbers
2 votes
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