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Developer Platform, APIs, & Integrations

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  1. The Analytics Reports tab is not available on the new MS Teams. The new update does not include the Analytics Tab

    5 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  2. I am not sure if this is a limitation of Microsoft's or RingCentral's or if this was just an oversight when the SCIM provisioning integration was built in Entra (formerly Azure AD). However, it would be nice if automatic provisioning could read the phone number assigned to a user in RingCentral and set the user's phone number in Entra.

    2 votes

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  3. Use click to dial in excelIntegrate RingCentral in Microsoft ExcelClick the number in excel and it will dial using RingCentral appOur customer uses Excel a lot and they need to call contacts coming from the Excel spreadsheet frequently.Please develop a feature in which RingCentral click-to-dial will work on an Excel spreadsheet.

    2 votes

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  4. Customers who have experienced legitimate links sent by SMS signalled by Spam as end users will like to know the numbers that reported the spam.
    This will help them edit their mailing list and avoid their SMS from being tagged as Spam.

    1 vote

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  5. We’re looking to see if RingCentral would facilitate an emergency communication by having the ability to call everyone simultaneously within our system.

    2 votes

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  6. Add option to silent for incoming calls while you're on the phone

    1 vote

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    0 comments  ·  Integrations  ·  Admin →
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  7. 1 vote

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  8. Automator is available for all users regardless of their role which is normally fine. However, there are instances that it would be favorable to allow admins to disable Automator since it it's configured incorrectly it can effectively cause more problems than help.

    There is no specific permission under Roles & Permissions that we can modify in order to achieve this and it will be helpful if we will be given the option.

    1 vote

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  9. Presence between RingCentral App and RC Embedded App in MS Teams should sync as expected. Wants to use also 3rd party app for Calling in RC for Salesforce,

    Available Presence Sync features reference:
    https://support.ringcentral.com/article-v2/Navigating-presence-sync-as-an-admin-in-Microsoft-Teams.html?brand=RingCentral&product=RingEX&language=en_US#GUID-fc957152-15ba-48ab-800c-e92581c61a6c-en_us

    1 vote

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  10. Admins should have capability to make default company settings in Glip such as turn off all sound, email, direct message notifications, etc.

    1 vote

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  11. As your platform is used in many different countries would it be possible to have an option to change the date from month/day/year to day/month/year. When pulling off reports from the portal this makes things confusing and takes additional time to correct and sort the date

    1 vote

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  12. Open Analytics to own company google spreadsheet after downloading the call logs instead of copying them manually from downloaded analytics to their own spreadsheet.

    2 votes

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  13. Healthcare App for hearing professionals. Patient tracking, scheduling, and aggregating. Clean and simple GUI interface.

    1 vote

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  14. Need to use the Conference Phone to join the meeting in RC Embedded App for MS Teams. Our available feature only is thru RC Meetings and use Dial In to utilize physical / conference phone.

    1 vote

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  15. The customer wants is to have a conference call feature that can be set up like in jupiter app that there is an option to create a conference call group

    2 votes

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  16. Have the option on the hold music to inform customer about their queue number while on hold

    1 vote

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  17. Create customized emojis in RC.

    1 vote

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  18. Customer wants to use not a unique email for several user extensions.

    1 vote

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  19. The calling mode in Salesforce, and majority of our supported apps only usually allow to them to select either 'RingCentral App, RingCentral Phone, Browser, and RingOut'.

    The RingOut is usually a workaround, however, is depends strictly on the user's call handling settings which may cause their app to ring. If we could have the option to select Deskphone wherein they won't be interrupted by their RingCentral app it would benefit a lot of users especially people who use CRMs for Sales are accustomed to using their deskphone.

    1 vote

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  20. Offer integration with Rentec Direct property management.

    1 vote

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