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Developer Platform, APIs, & Integrations

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1046 results found

  1. Many calls come in from the queues, but a lot are also parked on custom park lines. the Sales Force adaptor doesn't allow for those parked calls to screen pop in SF with the customer information making extra steps for the agents, all calls should pop as soon as the agent picks up the call regardless of where that call came from. even transfers.

    1 vote

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  2. Request is to have WebRTC for Salesforce.

    40 votes

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    Implemented  ·  1 comment  ·  Integrations  ·  Admin →
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  3. Integration with Kaseya products. Useful for ticketing purposes.

    1 vote

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  4. We have a system that shows some managers what their employees are currently doing. Part of that is showing the current phone state so the manager knows if now is a good time to listen in or help out.But there's no way to give the managers an easy way to hop on that call, instead, they have to dial special star codes (80,81,*82) and then the user's extension. It's not a great experience.Ideally, it'd be nice if there were API endpoints for interacting with those specific features but an acceptable workaround could be making it work if we…

    2 votes

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  5. Auto log calls' is able to be enabled at a system level by the admin. We have found that 'Auto log notes' is also a very useful feature. However, users must be aware/activate this themselves. If possible, providing the same admin level control over 'Auto log notes' as 'Auto log calls' (i.e. enable/disable for everyone by default) would be helpful

    6 votes

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    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  6. to reduce emails going to spam.

    1 vote

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  7. If its on your platform that would be great. If not integrate with phone burner please

    1 vote

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  8. I have a client that uses EPIC Software's BMS (Broker Management System). This is a very popular software for Insurance Brokers. It would be beneficial to have it integrated into Business Connect (TELUS).

    4 votes

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  9. I love the integration of ringcental and zoho crm. However, through the automated popup that occurs when a call comes in we are not able to relate a call to a specific deal. This has to be done by going into the "Activities" module, finding the specific call and then relating it to a deal. I will attach screenshots. FYI - we have renamed the "Deals" module in our crm to "Jobs."

    1 vote

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  10. Add to the RingCentral for Google Chrome plugin the ability for end users to configure call forwarding: call forward no answer (Same configuration available on RC App, Settings > Phone > Inbound calls > Call Forwarding).

    5 votes

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  11. The sending and receiving of files though messaging already exists in the desktop and phone ringcentral applications. In order to prevent my team from bouncing between apps, please enable this feature in the salesforce integrated app. Thank you!

    2 votes

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  12. Would it be possible for the formula used to generate the Call Recording Link ( rcsflCall_Recordingc) in the Salesforce integration to be https:// rather than http://, please? Currently, when users click on the Call Recording link, the call recording is opened via an unencrypted http URL.

    5 votes

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  13. We use Apricot Project Management Software in our operation and would love to see RingCentral integrate with it.

    1 vote

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  14. Requesting the ability for a 3rd party (CallMiner is the one specifically for this use case, but other monitoring solutions could use this concept) to be able to utilize the SIPREC function/capability to monitor active calls. In this specific use case, we need the ability to monitor agent leg calls from Nice inContact to RC Office. The SIPREC functionality would be through our SBC infrastructure.

    10 votes

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  15. ...utlook Contacts.. In RingCentral for Outlook, do not pull names from Active Directory! Just pull them from the Exchange Global Address list and personal Outlook Contacts. We do not want our users seeing every user and resource in our Active Directory!

    1 vote

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  16. In Salesforce we use mandatory fields to enforce our advisors to complete relevant sections of a task/activity. It would be useful to be able to have these mandatory fields reflected in the RC component which would ensure that our advisors are completing all required sections following a call

    5 votes

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    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  17. When users receive an error with RC component in Salesforce this is a very generic display message; it would help if this could display the actual salesforce error message rather than "Sorry, we’ve failed to log your call. Please try again later’"

    6 votes

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  18. We have all our shared contacts in a public folder in office 365, the existing ring central phone app integrates with this through outlook, but this functionality is missing in the new ring central app.

    3 votes

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  19. It would be great if the number could match to customer records and open them as a call comes in and save activities (calls, faxes, texts) directly to the customer record

    4 votes

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  20. We need to receive faxes into practice fusion and able to call patients and text them from practice fusion

    3 votes

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