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Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

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  1. A go-to place for customers or even internal employees to get real-time help.For external customers, this can be customized to specific products and services that customer has purchases, subscribed to and this ChatGPT type AI can be the starting point for all customer service related to questions.E.g. Show me my services that I have subscribed to, show me my unpaid invoices and all sorts of questions that Customers Service gets.This can be shipped as part of RingCentral products to customers. Will help improve customer satisfaction.

    1 vote

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  2. Right now only Missed Calls or Completed Calls will trigger automations in Zapier. Instead, it would be nice if ANY call could trigger an automation and then we can filter by result and create more complex workflows.

    2 votes

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  3. Want to use a third party software on their BT Cloud Phone account caller GO TAPI.

    2 votes

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  4. ERPNext is a comprehensive, cloud-focused, open-source ERP system by Frappe. The software is very user-friendly, and accessible to businesses looking for their first ERP system. Integrating these two softwares could create many powerful tools, with the benefit that ERPNext's open-source nature makes it more accessible to work with

    1 vote

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  5. Idea: We can get an email or some kind of an alert like 10 days before an API token becomes expired so productivity in calls just dont stop suddenly. I think Cx could benefit from this because it could impact the IVRs and the APIs they have in the nodes. So an alert system or an email stating that the authentication is about to expire is a benefit instead of it stopping productivity grabbing debug logs reading the errors and spending time generating a new token Cx can do it when there call centers are off work.

    4 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  6. This would allow someone to subscribe to an article and when there are any changes they could be alerted. This was first realized with the Troubleshooting TCR application rejections article. As more rejections are added, it would be helpful to receive an alert that there is new information or rejection codes have been added.

    1 vote

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  7. Essentially, the customer would like to have the option to turn off meetings (RCV) yet still sync the user's presence from Google. That way if they turn off RCV they could still have their presence switch to busy when using Google for meetings and see that in the RC App.

    3 votes

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  8. This will be beneficial to the customer in order for them to take notes via sms using Bullhorn.

    1 vote

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  9. Similar to Salesforce Omni-channel, is it possible to include the status directly on the utility bar so users can see at a quick glance what their call center status is?

    1 vote

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  10. Please add the ability to see Profile information for RC app for Mac devices (mobile or computer), just like how Android and Windows devices are.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  11. We have a group within Ring Central, when internal calls from Microsoft Teams other people and services come through they are showing the extension number, rather than showing the Microsoft Teams information of users or service.We do not use extension numbers, as we use Microsoft Teams as our interface for calling which provides all the information in Active Directory, (name, site, full number). When this is displayed it does not mean anything to the person answering the call, so when answering the phone we have no idea who is calling to start with which is hindering our customer services through…

    4 votes

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  12. ADD PERFEX CRM Integration with RingCentral Phone Customer Relationship & Project Management PERFEX CRM https://www.perfexcrm.com/.

    3 votes

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  13. RCCC Supervisor Tools specifically needs to live within SFDC Service Cloud Voice - Competitor Vonage offers this today.

    1 vote

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  14. Suitedash is a major CRM which is used by many companies. It would be great to have an app that can integrate with Suitedash.

    3 votes

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  15. 1 vote

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  16. The IRIS CRM popularity is growing fast. Integrating with it will be a great move

    4 votes

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  17. Become the telephony solution for Housecall Pro and/or other FSMs.

    5 votes

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  18. QQCatalyst is a 3rd party program, an Agency Management System that provides operational, marketing, and sales pipeline management tools. Purposely wanting to integrate in order to have the ability to get the profile of caller on a pop up.

    1 vote

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  19. Better service the independent pharmacy market with an integration with PharmacyRX who is a leader in that space.

    1 vote

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  20. My current customer is looking to integrate their phone solution with voice response. The need is for questionnaires and prescription refill.

    3 votes

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