1782 results found

1. restapi/v1.0/account/accountId/call-log -- Add call status (Active vs completed) as a parameter

   restapi/v1.0/account/accountId/call-log doesn't appear to have call status as a parameter nor is it indicated in the response.

   This would be very useful when pulling this data, as I am currently using the Active-Calls api to exclude the active calls so I don't ingest incomplete data.

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2. The HUD functionality available in CRM integrations such as Salesforce or HubSpot

   Option to have the Heads-up Display (HUD) feature within the RingCentral for HubSpot or feature.

   Currently, the HUD is only available in the RingCentral Standalone application and RingCentral for Teams Embedded App

   2 votes

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3. Allow Contacts from Connected Accounts (M365, Outlook, Google) to be Added to Favorites

   Currently, users cannot add contacts integrated via M365, Outlook, or Google to their Favorites within the RingCentral app. When these contacts are the source, the option to add to favorites (STAR button) is not available.

   In contrast, contacts originating from RingCentral, TELUS, or AT&T can be added to Favorites without issue.

   Users should be able to add contacts from connected accounts (M365, Outlook, Google) to their Favorites, provided the contact has a valid phone number. This aligns the behavior with contacts originating from RingCentral, TELUS, or AT&T.

   Benefit / Business Justification:
   - Improves user efficiency and contact accessibility.
   - Provides consistent functionality across all contact sources.
   - Reduces user confusion when contacts from connected accounts cannot be starred.

   Proposed Solution / Enhancement:
   - Enable the STAR button for contacts from connected accounts if they have a valid phone number.
   - Maintain restrictions for guests or contacts without phone numbers.

   This request is based on multiple user inquiries and feedback regarding favorites functionality inconsistencies.

   Currently, users cannot add contacts integrated via M365, Outlook, or Google to their Favorites within the RingCentral app. When these contacts are the source, the option to add to favorites (STAR button) is not available.

   In contrast, contacts originating from RingCentral, TELUS, or AT&T can be added to Favorites without issue.

   Users should be able to add contacts from connected accounts (M365, Outlook, Google) to their Favorites, provided the contact has a valid phone number. This aligns the behavior with contacts originating from RingCentral, TELUS, or AT&T.

   Benefit / Business Justification:
   - Improves user efficiency and contact accessibility.
   - Provides… more

   3 votes

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4. Zendesk SMS logging

   Since we support messaging (SMS) on Zendesk integration, we should have the feature for SMS logging.

   2 votes

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5. SCIM Email Mapping

   They would like to have an option to change the email address in notifications when settings up the User Provisioning - SCIM

   3 votes

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6. Match 'Phone number 2' and 'Phone number 3' to Contacts in Hubspot Native Integrations

   Enable to match 'Phone number 2' and 'Phone number 3' to existing Contacts in Hubspot when making calls

   3 votes

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7. HubSpot SMS workflow automation to reflect in Hubspot

   Currently, SMS messages sent through HubSpot workflow automation are successfully delivered but are not automatically logged to HubSpot activity feeds. This creates a gap in activity tracking and makes it difficult for users to see a complete communication history within HubSpot.

   Inquiry related to:
   https://jira.ringcentral.com/browse/RCINT-46469

   3 votes

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8. AI Real-Time Translation

   Offer a solution to the growing challenge for US (English-only) staffed call centers.

   Provide supported integration with AI Real-Time Translation
   • AI translates both sides of the call in real time
   • Your agent speaks English; customer hears their language (and vice versa)

   Example vendors:
   https://www.usetalktool.com, https://anyreach.ai/solutions

   Your support team indicated there is nothing available and no documented indication that's changing.

   Thanks,
   R

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9. Support for Partner Community licenses

   Hi,

   Please consider adding support for Partner Community licenses in Salesforce to have access to the CTI.

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10. Display Inbound Caller ID in Preview Window for RingCentral for HubSpot

    Description:
    Currently, when an inbound call is received through the RingCentral for HubSpot integration, the preview window displays the previous incoming call information instead of the current one. The request is to enhance the integration to display the correct caller number or caller ID in the inbound call preview window in real time.

    Current Behavior:

    • The preview window shows the last received call information instead of the new incoming call.
    • In some instances, the preview window gets stuck on the loading screen or displays a blank page, preventing the user from viewing caller details.

    Requested Enhancement:

    • Modify the RingCentral for HubSpot integration to dynamically refresh the call preview window and display the active caller’s phone number/caller ID for each inbound call.
    • Ensure the preview window loads properly and does not freeze or display outdated information.

    Business Impact:

    • Users rely on accurate caller information for timely and efficient customer engagement.
    • Incorrect or missing caller ID affects call handling, CRM record accuracy, and overall productivity.

    Environment:

    • Integration: RingCentral for HubSpot
    • Affected Users: Multiple HubSpot users handling inbound calls
    • Behavior: Intermittent loading issues and outdated caller data in preview window

    Description:
    Currently, when an inbound call is received through the RingCentral for HubSpot integration, the preview window displays the previous incoming call information instead of the current one. The request is to enhance the integration to display the correct caller number or caller ID in the inbound call preview window in real time.

    Current Behavior:

    • The preview window shows the last received call information instead of the new incoming call.
    • In some instances, the preview window gets stuck on the loading screen or displays a blank page, preventing the user from viewing caller details.

    Requested Enhancement:

    • Modify the RingCentral for… more
    4 votes

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11. Automatic contact sync between RingCentral, BeeTexting and Google

    Ability to keep live(auto) syncing with ring central and beetexting contacts, using google contacts as default

    8 votes

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    2 comments  ·  Integrations: App Connect  ·  Delete…  ·  Admin →
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    Future Consideration  ·  AdminByrne (Principal Product Manager, RingCentral) responded

    We are in fact looking into a contact synchronization solution for App Connect, but in truth, it is not likely to involve BeeTexting. Our solution is likely to sync contacts from your CRM into your RIngCentral address book.

12. RingEX for Salesforce - Lead Attribution

    The ability to sync prospect/contact information into Salesforce automatically from incoming RingCentral calls, particularly when using tracking numbers (e.g., creating new leads or matching to existing records based on inbound call data)

    They have an idea that it is not possible at the moment but wanted to know if it is something that we will consider, or if we have any plans in the future.

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13. SimplePractice.com

    Integrate with simplepractice.com so that the incoming AI recorded messages will or could auto post or populate to post on the patient portal.

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14. RingCentral Zscaler

    "Either make this platform function better with Z-Scaler, or get Z-Scaler to work with you."
    - randall.buzzi@nfp.com

    1 vote

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15. Improve Conference Call Logging in Salesforce (Recording Playback + Participant Visibility)

    There are customers who rely heavily on conference calls and are running into some gaps when those calls are logged in Salesforce. While standard calls work well, conference calls currently feel incomplete in comparison.

    What customers are experiencing:

    Conference call recordings are successfully saved in RingCentral, but users cannot play them directly within Salesforce.
    Only limited call information is logged, and additional participants in the conference call are not visible.

    This creates some friction because users have to leave Salesforce to access recordings and do not get a full picture of who joined the call.

    What would help:

    Playback of conference call recordings inside Salesforce
    It would be really helpful if users could play conference call recordings directly from the Salesforce activity record, similar to how standard call recordings are handled today. This keeps everything in one place and saves time.
    Visibility of all conference call participants
    Customers would like to see a complete list of participants for conference calls within the Salesforce record. Even basic details such as phone numbers or matched contacts would go a long way in helping teams track interactions more accurately.

    There are customers who rely heavily on conference calls and are running into some gaps when those calls are logged in Salesforce. While standard calls work well, conference calls currently feel incomplete in comparison.

    What customers are experiencing:

    Conference call recordings are successfully saved in RingCentral, but users cannot play them directly within Salesforce.
    Only limited call information is logged, and additional participants in the conference call are not visible.

    This creates some friction because users have to leave Salesforce to access recordings and do not get a full picture of who joined the call.

    What would help:

    Playback of… more

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16. Archiver set up sync time

    Customer recently setup archiver. Customer wants a way to manually sync or set up the time to sync. He is asking as he doesn't want archiver on all the time due to costs.

    1 vote

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17. Salesforce: connecting the task and voice call both created through ring central integration

    we have integration with salesforce in two ways. We are using the connector and the activity capture. So we are getting tasks and a voice call when a call is recorded in ring central. In sf we want to connect the two but cannot find a common call id. Is that something that exists? Is there a way to do that? Thank You.

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18. Featured request for Ring Central Account: Could CLIO be added to your list of CRMs

    Featured request for Ring Central Account: Could CLIO be added to your list of CRMs

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19. SSO notifications

    Notify via email if SSO certificate is nearing expiry

    Please add the option to send email notifications before the certificate expires.

    1 vote

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20. Hubspot call pop up

    Pop up the existing contact record in Hubspot eventhough the calll was not answer.

    It is better to pop up the record eventhough the call was just a missed call or if we ignore or direct it to VM. Right now it will only pop up the contact record when it was answered

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