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1421 results found

  1. Allow for Company name to be displayed on SMS

    When sending out SMS display company name instead of just phone number.

    1 vote
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  2. Hubspot call queue

    RingCentral Hiubspot showing all answered calls by other team member on all calls when the call is directed or going to call queue

    1 vote
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  3. Hubspot Call Queue Activity

    Users in a queue must not log a missed call for members of the call queue that didn’t answer the call even though the call was answered by another member to avoid confusion

    1 vote
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  4. Ability to assign an activity to a user in HubSpot reports

    Currently, we don't have an option to assign an activity to a user in HubSpot reports.

    After creating a report to view the total number of SMS/Calls using RingCentral for HubSpot in HubSpot, it will show under the Unassigned section.

    2 votes
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  5. RC for Salesforce - Auto-login to the CTI Adapter

    Is there a way to automatically be logged into RingCentral Softphone after logging in to Salesforce? Every time I click the Softphone popup, I'm required to sign-in every time.

    We currently do not have Single Sign-On set up for our RingCentral account as not all Users are provisioned with a phone number.

    2 votes
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  6. RingCentral audit trail (show more details)

    Improve audit trail to show more details for Log in events - show what the users is using when logging in SSO or normal log in RC username and password

    1 vote
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  7. Yardi CRM

    We are implementing Yardi CRM IQ and they are having issues with call routing. Here is the note from Yardi support. "When we call any third-party number, we need a response of 180Ring, indicating the phone is in fact waiting for someone to answer. Instead, with Ring Central, they provide us a SIP response of 200 OK, which means the call has been answered even when it really hasn't been. That is why we can't pull the call back to any secondary route and all calls will show as call instead of voicemail. Because of that there is nothing we…

    1 vote
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  8. Option to only logs calls to 'Contact' records

    Option to only logs calls to 'Contact' records via Hubspot.

    In Hubspot, they have disabled 'Associations' from logging calls but it is being overridden in the RC custom telephony integration.

    This is currently a limitation; but the option to control where the calls is desired due to the number of associations linked to a single contact.

    2 votes
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  9. SSO Config routing to RC Desktop App - Diadlpad

    Are there directions to integrate the Ring Central Dialpad (https://app.ringcentral.com/calls/dialpad) with Microsoft Entra ID SSO? I am able to integrate it with https://service.ringcentral.com/application/overview but not the Dialpad

    2 votes
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  10. RC for Hubspot - Contact List

    Need to put the existing contact name at top of the list in Contacts page of Hubspot if we receive new SMS from that sender not just for the unknown numbers

    1 vote
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  11. Integration with Central Reach practice management software

    Integration with the main Practice Management and Data Collection system for ABA providers and other behavioral health providers

    https://centralreach.com/

    1 vote
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  12. RC for Salesforce - Case Disposition feature

    Wants to use the case disposition in the Subject field instead of adding custom field in the Softphone.

    2 votes
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  13. RC for Zendesk - Customizable Ticket Creation Feature

    Allow user to customize or auto-assign to the agent who took the call on Zendesk

    1 vote
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  14. Retell AI

    Integrate Retell AI to RingCentral

    2 votes
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  15. RingSense Transcription Delay

    It could be better if it could lessen the delay of generating the transcription to easily access the call details.

    3 votes
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  16. RingCentral for google webrtc

    Full support of webrtc to RingCentral for Google

    1 vote
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  17. Have click to text browser feature open RC desktop app instead of google chrome extension. RC Desktop app has more functionality for texting

    Have click to text browser feature open RC desktop app instead of google chrome extension. RC Desktop app has more functionality for texting

    1 vote
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  18. RingCentral for Zapier - AI Transcription

    What we want to accomplish with this automation is to pull AI transcript summary, action items, etc. from inbound and outbound calls into our CRM built in Notion. The automation looks for contacts in the CRM and if a contact exists it will add the summary, action items, etc. to the contact and if not it will create a new contact and link and add the call log to that contact automatically.

    1 vote
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  19. Salesforc call center

    Ability to create call center out side RingCentral Salesforce integration

    1 vote
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  20. RC for Salesforce - Call Logging features

    We have server side call logging feature in our roadmap targeted next year Q1 which will allow users to log calls irrespective on which RingCentral platform user makes outbound/inbound calls.

    2 votes
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