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1539 results found

  1. Dynamics calling mode

    Add MS Teams Embedded app as option on the dropdown of calling mode of RingCentral for Dynamics

    3 votes

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  2. Audit Trail search on how the user logged in? Was it SSO or native credentials?

    Within the Audit Trail we would like additional login information on how the user logged in. Whether it was by SSO or native credentials.

    1 vote

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  3. Change the number off repeating prompts in IVR before net action

    We would like to have the option to change the number off repeating prompts before the next action
    in our IVR menu
    Min 1 repeat to max 10

    1 vote

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  4. RingCentral for Salesforce - Call Transcription

    Requesting to add the option for Call Transcription for this particular RingEX integration:
    https://www.ringcentral.com/apps/salesforce

    The other option is to currently use the RingSense integration, but it is preferred to have the call transcription added to the package we currently have installed instead of opting for RingSense.

    6 votes

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  5. Ability to remove/modify options on Call logs on Salesforce CTI

    Enable a feature wherein users are able to modify to remove/add options on call log

    1 vote

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  6. SMS Template in RingCentral for HubSpot

    SMS Template in RingCentral for HubSpot

    We need templated text messaging so opt out/help, etc, can be automated to ensure TCR compliance.

    2 votes

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  7. Warm Transfer call for Yealink T4*U, T5*W and W7*P

    Warm Transfer call for Yealink T46U, T48U, T57W and W76P
    Feature Request : Warm Transfer call for Yealink T46U, T48U, T57W and W76P

    Details : By Default issue warm transfer is not set on the phones directly and they would have to configure them manually on the phones web GUI to allow attended transfer to be applied and had to apply it on each phone on the cx account that is a Yealink T46U, T48U, T57W and W76P

    Current behavior : blind transfer is set for the yealink transfer key

    Brand : BT Business

    1 vote

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  8. Too many active phones when using HubSpot

    Using the Ring/HubSpot extension for all calls using the browser, and only having the desktop program open to view the HUD. Setting the Ring/HubSpot extension for all calls to go through the RingCentral app rather than the browser resolves all of the above issues, but then he will have two apps side by side that he needs to jump between to do different functions and it introduces a couple extra button presses.

    2 votes

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  9. To removed recruitment and staffing offers from Prohibited campaigns

    Customer need to have sms feature for his recruitment and staffing business

    1 vote

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  10. auto reply sms for new customers

    for the system to send automated text to customers once the system detects they are a new patient

    1 vote

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  11. Time Based Call Routing in Visual IVR editor

    Please add date/time and formula based call routing in visual IVR setup.

    1 vote

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  12. Enable users on Salesforce to select all Numbers on the account

    Enable users on Salesforce to select all numbers associated to the account and not limited per extension

    2 votes

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  13. Allow the Salesforce CTI to view extended SMS History

    Allow a feature on Salesforce wherein the CTI would be able to have an extensive view on the previous call/SMS history

    1 vote

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  14. RC for MS Teams EA Contact Optimization

    Enable the user, when searching, to show a specific Global Address List or anything similar feature that would either save contacts as Favorites or create Personal/Other contacts

    2 votes

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    New  ·  1 comment  ·  Integrations: Microsoft Teams  ·  Admin →
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  15. Unified Presence | Sync Status of RC for Salesforce to the RingCentral App

    Sync Status of RC for Salesforce to the RingCentral App - Unified Presence. The RC Salesforce cti app does not have access to the glip presence. So, the presence status don't match in general..

    1 vote

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  16. Custom created properties in RingCentral for HubSpot integration

    Automatically associate the contact matching logic to the custom created properties in RingCentral for HubSpot integration

    3 votes

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  17. RC for Hubspot SMS Notification

    Would like to have a notification when receiving an SMS from RC for HubSpot

    1 vote

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  18. Mycase adapter for App Connect

    Sync call to timekeeping mechanism automatically

    7 votes

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  19. Upload bulk Contacts on RC Admin Portal

    Upload bulk contacts on RC admin portal with less restrictions or offer more flexibility on the requirements. Allow special characters such as parenthesis or dashes to avoid tedious modifications on the file.
    Additionally, please improve the upload time as well

    4 votes

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  20. https://onehq.com/

    Integrate One HQ a CRM for the Insurance industry

    1 vote

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