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1421 results found

  1. App connect customize disposition

    Ability to customize disposition using App connect

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  2. RingCentral MVP Desktop App Outbound Click to Dial via Run Command Setup

    Customer is looking for this feature which, he is claiming that it was existing before.

    Issue : RingCentral Outbound Click to Dial via URL is Broken

    Steps to replicate :
    1. He opens command prompt or the RUN black box.
    2. He submitted URL link that will dial out, together with the extension number users would like to reach.
    3. Example : tel://8005958110,,2,,60128#,1
    4. It should dial via the RingCentral MVP App and it should connected to the correct extension.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  3. Zapier ringout

    Ability to create a rule or setting in Ring Central Zapier that if I get a call from a number from a ringout web call in a certain number with extension I will automatically forward it to a call queue number without having to answer it or press 1.

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  4. RC for Zapier - RingOut API to RC App calls

    Would like to use the RingOut API in Zapier as my Direct Number / Digital Line assigned on my extension instead of using 'MainNumber+Extension Number' to trigger the RingOut in Zap and connect my call in RC App

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  5. Toggle to enable the SMS logs on Salesforce to log in as a chat and not as a conversation

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  6. Ability to generate reports to show purchased calling credit charges for the entire year

    • can i get a report of call credits being used
    • can i get logs going back 12 months with the calling credit used
    • looking for total usage that takes up the call credits
    • essentially when we are invoiced for another call credit package at $20 we need to know what sites used the credits to bill them accordingly
    1 vote
    New  ·  0 comments  ·  Developer Platform  ·  Admin →
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  7. Ability to access email on the app

    Ability to access email on the app

    1 vote
    New  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  8. RC for Teams - Notification Badge

    Need to disable the syncing of Notification badge for RC Chatbot in Teams Chat and RC Plugin for Teams (Embedded App) for new SMS.

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  9. Screenpop on a New browser window or tab | RC for Salesforce

    Currently, the screen pop settings in RingCentral for Salesforce in lightning mode has the same behavior (Existing browser window).

    It would be great if had an option for 'New browser window or tab' to work on Lightning mode.

    This way, the screen pop will appear on a new window or tab whenever there's an incoming call.

    7 votes
    1 comment  ·  Developer Platform  ·  Admin →
    How important is this to you?

  10. RingCentral CRM Extension for Load Board

    Currently customer is using CRM call Load Board which is integrated with RingCentral using a chrome extension called RingCentral CRM Extension. Recently, they had issue with the SMS feature which changes some of the characters of the text. Upon checking, customer is still using the RingCentral Phone App, so I ask customer to use the RingCentral App instead and that fixes the issue. With this, I ask customer to uninstall the RingCentral Phone App, But after doing so, the customer is no longer able to use the Chrome extension, which allows them to dial out directly from the CRM using…

    2 votes
    New  ·  0 comments  ·  APIs  ·  Admin →
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  11. No pop-up recommendation to send an invite to download and use RingCentral to Contacts that are non-RingCentral users

    When RingCentral App detects that a Contact is not using RingCentral App, the customer doesn't want any pop-up recommendation to send an invite to the Contact to download and use RingCentral.

    6 votes
    1 comment  ·  Developer Platform  ·  Admin →
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  12. Enabling Ai Notes on google extension

    transription of the conversation for all users on ringcentral for google

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  13. Ability to access MS Teams and MS Dymanics 365 using Safari browser

    On behalf of our client, we would like to inquire about the accessibility and compatibility of Microsoft Teams and Microsoft Dynamics 365 when utilizing the Safari web browser. We kindly request information regarding the level of support and functionality offered for these applications on the Safari platform.

    4 votes
    New  ·  1 comment  ·  Accessibility  ·  Admin →
    How important is this to you?

  14. Installing Unified CRM using Firefox

    Will the integration work with the Firefox browser addon if I have the RingCentral Firefox addon installed? I do not use Chrome as my default browser.  If I but install the Clio RingCentral addon through Chrome could I use the integration if I sign on to Clio using Firefox?

    2 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  15. RC for Hubspot - Auto Log Calls to control by Admin only

    Customer wants to control the Auto-Log calls settings of all Users that is using RC for Hubspot extension

    2 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  16. Connection and synchronization of a company telephone book

    Preferable LDAP connection to external LDAP's as well as the system to provide a internal speed dial list which a connection can be established from external devices via the generic SIP user interface e.g. legacy desk phones etc

    17 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  17. Face ID instead of Passcode on InTune RC app

    So that I don’t have to enter my passcode every time I open the app, it would be nicer if it could do Face ID like other apps on iOS..

    2 votes
    New  ·  1 comment  ·  Developer Platform  ·  Admin →
    How important is this to you?

  18. Sync deskphone corporate directory with that of the Admin Portal's external shared contacts directory

    Due to area code, phones don't match numbers calling with numbers in the Corporate Directory. We have a corporate directory set up, but any entries there don't match the numbers that call us, and the names from the directory aren't displayed. I've done some testing with the local directory; I'm very sure this is because it sees the number with an area code as different from the same number without it (For example, it would see 01234 567890 and +441234 567890 as two different numbers and not match them) But attempting to edit the corporate directory with 0's instead of…

    3 votes
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  19. Kipu CRM Integration

    We need a way to merge our RingCentral interactions and AI call transcriptions into our Kipu CRM system. We need to be able to log vital call metrics and information with our prospective, current, and prior clients within Kipu. At the moment there is no way to get these two platforms working together.

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  20. Having a "Notes' field under Users General for internal purpose

    Having a "Notes' field under Users General for internal purpose. Maximum of 512 caracteres will be fine

    3 votes
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?
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