1282 results found
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Shared email/Common Ext. | SSO & Active Directory
Active Directory and Single sign-on require a 'unique' email address for each user extension. Adding or setting up SSO with a user with a shared email will not push through.
1 vote -
custom name salesforce
Allow custom names for different numbers on user
1 vote -
Call Monitoring Feature on Avaya Phones
The call monitoring feature is only supported to limited Devices/Brands.
Avaya not being included1 vote -
RC for Hubspot - Call Transcribe
Wants know if the integration is working properly and if he is able transcript the call with the Hubspot App
2 votes -
3 votes
Implemented 6/24
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Measurement of the MOS to be deferred to the dropped agent
Measurement of the MOS to be deferred to the dropped agent: there is a metric that is measuring the MOS from the beggining of the call, Customer would like to deffer it to when Agent picks up the call
1 vote -
Backup IVR configurations using Archiver
Some accounts that are big enough to have multiple IVRs for multiple sites would benefit from being able to back up their IVR configs in the cloud.
3 votes -
Give admins not just the system mailbox the ability to delete disabled users in service web that were deleted in active directory
There have been several cases that have cropped up for this issue over the years. This does not seem to be a bug since the user management is inteded to be done on the active directory side though, if we allow an admin to disable the user on the service web portal and this prevents the user from being deleted on the RC side when it has been removed on the AD side that seems to be an issue.The customers believe this should not happen. I can see if we disallow the users on service web from being disabled as…
11 votes -
RingSense
Have RingSense integrate with Agency Zoom or with Zapier to send to Agency Zoom.
2 votes -
Build integration for Wealthbox
Wealthbox is a CRM used by Financial Advisors to log tasks, calls, meetings, contacts, etc. We would like to intrgrate RingCentral with Wealthbox to streamline calling/messaging clients easier.
10 votes -
RC for Zendesk - On Call Notification
We are using RingCentral along with Zendesk for our support helpdesk. We would like to know if there is a way to use RingCentral for notifications for all tickets raised in Zendesk afterhours to our on-call staff. Note, this would apply to email and portal raised tickets and not only to calls through RC.
On-call will have a dedicated extension. Is there a way for us to automate a call to a certain extension when new tickets come into Zendesk? If not but there are any similar notification options possible, please let me know.2 votes -
RingCentral for Hubspot call log in Notes
The customer wanted to save the call logs in Notes in Hubspot.
5 votes -
Salesforce Reports
Ability to customize performance reports to mirror the information on the Salesforce ativity
1 vote -
SMS Automation in Dynamics 365
It would be better if SMS Automation works between Dynamics 365 and RingCentral
1 vote -
hold music
Having the option to implement a streaming URL service for ‘music On on hold’ within the RingCentral platform would be extremely beneficial to us.
This live URL would be able to provide a multitude of company oriented advertisements that would be randomized with every single call with every single customer being placed on hold.
Services like Easy on Hold can provide that as long as the RingCentral platform supports it.1 vote -
RingCentral App (Integrating Redtail Calendar and Contact Syc)
The customer wanted to have a feature that will sync their Redtail Calendar to RingCentral App
Another feature is to sync contacts from Redtail to RingCentral App
1 vote -
Salesforce SMS
Ability to log SMS on RingCentral for Salesforce eventhough you are note logged in on the Salesforce and the auto ,og SMS is not turn on
1 vote -
Warm Transfer call for Yealink T4*U and T5*W
Feature Request : Warm Transfer call for Yealink T48U
Details : By Default issue warm transfer is not set on the phones directly and they would have to configure them manually on the phones web GUI to allow attended transfer to be applied and had to apply it on each phone on the cx account that is a Yealink T46U, T48U and T57W
Current behavior : blind transfer is set for the yealink transfer key
Brand : BT Business
1 vote -
Request for RC for Teams embedded App to re-sync with the MS contacts automatically after any loss of connection/sync
Request for RC for Teams embedded App to re-sync with the MS contacts automatically after any loss of connection/sync
1 vote -
RingCentral for HubSpot: Improve multiple match for B2B calls
As a trade supplier, all of our customers are businesses, and each of our customers can have as many as 20 contacts all phoning out from one main company number, but the RingCentral for HubSpot app only shows the first and last name for the first match - so inevitably, often we're not speaking to the person whose name is on the first match.
For us, it's way more important to show the company name than that first and last name of one of the people working there - at least it's virtually guaranteed that the company name is right,…
1 vote
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