1808 results found
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SMS Automator for IVR
RingCentral Automator is working perfectly fine if a call comes in to user extension directly. Feature isn't working if call gets routed to an IVR with the even if it routes to the same user.
1 vote -
RingCentral MVP App Fax Scanning Option
Customer scanning prescriptions direct via RingCentral MVP App for fax attachment. He is looking for the option on scanning that can choose greyscale; black&white; etc. A feature he found from RingCentral Phone for the desktop app.
Attached sample scanned from MVP desktop app & from RC Phone for the desktop app.
1 vote -
Account-wide triggers for Zapier
I wondering how I can get access through Zapier and/or Integrately to all of the organizations Missed Calls, Voicemails, etc, not just the ones specific to the user. I am trying to access the records from " Main number voicemail box 2 Message-Only Extension" To intgrate follow ups in our CRM afterhours but it doesn't seem like these are published to the admin account that I am connecting
5 votes -
"Disconnected" calls in HubSpot
Use a better transient status instead of "Disconnected" when a call is ended.
2 votes -
MS Teasm token expiration
Ability to control the token expiration in MS Teams. within RC admin.
1 vote -
1 vote
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Sync contacts through Global Directory on RC for MS Teams EA
Support admin-based setup for the External Contact Service.
1 vote -
Blackbaud / RaisersEdge CRM Integration
Add Blackbaud / RaisersEdge CRM Integration
2 votes -
enable sso on desktop phones
Enable SSO to desktop phones to add more security
2 votes -
Hubspot - Native Dialer Call Logs/Recordings
RC for Hubspot CTI is not registering the contact information for calls
2 votes -
Sync External Shared Contacts on the Mobile/Desktop App _ BT Account
Want the contacts saved under the External Shared Directory to be visible on the mobile and desktop app as well as the physical phones.
1 vote -
Customize disposition via App Connect
Ability to customize disposition using App connect
1 vote -
Salesforce Field to RingCentral
The customer wants to add a custom field that is required when creating a call log from the RingCentral window in Salesforce.
1 vote -
RingCentral MVP Desktop App Outbound Click to Dial via Run Command Setup
Customer is looking for this feature which, he is claiming that it was existing before.
Issue : RingCentral Outbound Click to Dial via URL is Broken
Steps to replicate :
1. He opens command prompt or the RUN black box.
2. He submitted URL link that will dial out, together with the extension number users would like to reach.
3. Example : tel://8005958110,,2,,60128#,1
4. It should dial via the RingCentral MVP App and it should connected to the correct extension.1 vote -
Zapier ringout
Ability to create a rule or setting in Ring Central Zapier that if I get a call from a number from a ringout web call in a certain number with extension I will automatically forward it to a call queue number without having to answer it or press 1.
1 vote -
RC for Zapier - RingOut API to RC App calls
Would like to use the RingOut API in Zapier as my Direct Number / Digital Line assigned on my extension instead of using 'MainNumber+Extension Number' to trigger the RingOut in Zap and connect my call in RC App
1 vote -
1 vote
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Ability to generate reports to show purchased calling credit charges for the entire year
- can i get a report of call credits being used
- can i get logs going back 12 months with the calling credit used
- looking for total usage that takes up the call credits
- essentially when we are invoiced for another call credit package at $20 we need to know what sites used the credits to bill them accordingly
1 vote -
Ability to access email on the app
Ability to access email on the app
1 vote -
RC for Teams - Notification Badge
Need to disable the syncing of Notification badge for RC Chatbot in Teams Chat and RC Plugin for Teams (Embedded App) for new SMS.
1 vote
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