1147 results found

1. Care Stream dental Software integration

   We are a dental office using Care Stream Dental Practice Works and would like our software to integrate with RingCentral so we can import cell numbers and appoint date & time without having to type all this information.

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2. Call Queue and Transferring calls to multiple companies.

   My company transfers our calls to different partners, let's say in this case Company 1 and Company 2. I want to be able to call ONE RC number and yoru system decides what company the call would be transferred to based on rules and parameters I set within Company 1 and Company 2. Examples of the rules or parameters would be Hours of Operations, State the company works in, amount of leads I want to send this specific copmany (ie. 1 leads per hour or 10 leads per day, 100 leads per month). Company 1 and Company 2 SHOULD be able to have the same rules and parameters. If they do and the lead checks off all the rules, it should simply round robin the lead. Your competitor, Kall8, has this feature I used for many years and it was a great way for my agents to be able to just call ONE number to transfer a lead without having to choose which company to transfer to. I'm more than happy to walk this through with anyone to help build this out. This is a basic call queue and transfer flow that you guys should adopt.

   My company transfers our calls to different partners, let's say in this case Company 1 and Company 2. I want to be able to call ONE RC number and yoru system decides what company the call would be transferred to based on rules and parameters I set within Company 1 and Company 2. Examples of the rules or parameters would be Hours of Operations, State the company works in, amount of leads I want to send this specific copmany (ie. 1 leads per hour or 10 leads per day, 100 leads per month). Company 1 and Company 2 SHOULD be… more

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3. Add the option to use SFDC mobile to call in Ringcentral

   There is a quick action in the mobile app to call with Ringcentral. It doesn't work. The call should be logged to SFDC after the call complete, with the same functionality as the desktop browser version.

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4. Add ExtensionId to message-store phone number objects

   I'm listening to the /account/~/extension/~/message-store/instant?type=SMS webhook events, to obtain inbound text messages per extension. I have ALL extensions on my account coming into one endpoint.It'd also follow a 'standard' thats close to the Telephony events.Current:"body": { "id": "{sms id}", "to": [{ "phoneNumber": "{my phone number}", "name": "{my name}", "location": "{approx phone location}", "target": true }], "from": { "phoneNumber": "{their phone number}", "location": "{approx phone location}" }}Idea/Proposal:"body": { "id": "{sms id}", "to": [{ "extensionId": "{my extension id}", <---- just need add this "phoneNumber": "{my phone number}", "name": "{my name}", "location": "{approx phone location}", "target": true }], "from": { "phoneNumber": "{their phone number}", "location": "{approx phone location}" }}

   I'm listening to the /account/~/extension/~/message-store/instant?type=SMS webhook events, to obtain inbound text messages per extension. I have ALL extensions on my account coming into one endpoint.It'd also follow a 'standard' thats close to the Telephony events.Current:"body": { "id": "{sms id}", "to": [{ "phoneNumber": "{my phone number}", "name": "{my name}", "location": "{approx phone location}", "target": true }], "from": { "phoneNumber": "{their phone number}", "location": "{approx phone location}" }}Idea/Proposal:"body": { "id": "{sms id}", "to": [{ "extensionId": "{my extension id}", <---- just need add this "phoneNumber": "{my phone number}", "name": "{my name}", "location": "{approx phone location}", "target": true }], "from": { "phoneNumber": "{their phone… more

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5. Club Ready API integration

   Club Ready is POS and CRM for many fitness brands. Other texting platforms integrate

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6. EPIC integration for RingEX

   Many customers need integration EPIC.

   12 votes

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   Implemented  ·  AdminMichelle Jenkins (Solutions Engineer, Product Interlock, RingCentral) responded

   This has been solved with our integration with SpinSci.  

7. Facilitate creating task to call numbers on recurring basis

   I am a chronic care nurse and I call the same people every month. Is there or could there be a way for me to plug the patient's name, phone number, chart #, and time of call in a task? I would like to use the task section to build my patient list for the month so that I don't have to use a paper weekly/ monthly planner. Maybe high light the phone number and RingCentral can dial the call?I bill for my service as a chronic care nurse so once I build my panel for the month I can make each task re-occurring in a calendar. I would then be able to go in my calendar and make a comment or place a colored dot to try to call them back later because they did not answer. This would show up on my task calendar.

   I am a chronic care nurse and I call the same people every month. Is there or could there be a way for me to plug the patient's name, phone number, chart #, and time of call in a task? I would like to use the task section to build my patient list for the month so that I don't have to use a paper weekly/ monthly planner. Maybe high light the phone number and RingCentral can dial the call?I bill for my service as a chronic care nurse so once I build my panel for the month I can… more

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8. integration to hollander international pinnacle

   increase sales productivity while providing a better experience for customer

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9. Add the ability to send an automatic reply to text messages.

   We could set expectation as to when they will receive a reply. Patients seem to think someone is answering their text messages 24/7. They get upset if they are replied to quickly. It is only during office hours.

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10. Sync part of corporate Microsoft/Google Directory

    Boulanger has a need to integrate a phone contact list. This will be for vendors, partners, other stores etc.The need here is to provide all RC users with an external contact list. Those contacts are not RC users. Two solutions are possible : 1 - either integrate a flat file so that each user is able to retrieve this list. But then this could lead to discrepancies : all users may not upload the file or when a number changes or a contact changes then this file need to be re uploaded.2 - the second solution would be to have this list referenced in an external Directory. Ideal solution would be a group or a Global Address List in Microsoft/Google Directory. So that this Global Address List could be syncronized by each user (this would be an enhancement of the feature that enable End users to be able to access their Microsoft Global Address List & Google Directory contacts if they sign in their Microsoft/Google account in desktop app released in july 2021 = https://docs.google.com/presentation/d/1Ve5g1eRmoUSDU7gTt70sv4Wk-F8XJhOdnnsL-BeCAQw/edit#slide=id.ge369447edc_0_8789)This is a highly wanted feature by Boulanger with 8000 users and 896 000 USD ARR, and other prospects and customers as well.

    Boulanger has a need to integrate a phone contact list. This will be for vendors, partners, other stores etc.The need here is to provide all RC users with an external contact list. Those contacts are not RC users. Two solutions are possible : 1 - either integrate a flat file so that each user is able to retrieve this list. But then this could lead to discrepancies : all users may not upload the file or when a number changes or a contact changes then this file need to be re uploaded.2 - the second solution would be to have… more

    11 votes

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11. Integration with GoHigh Level CRM

    Becaues it would eliminate Twilio while bringing RC more subscribers

    4 votes

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12. RingCentral application to be available in Microsoft store

    RingCentral does not have an approved app in the Microsoft store.This doesn’t allow someone to work inside the company sandbox to create meetings and integrate with outlook as well as copy and paste anything needed

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13. Transfer/Forward call (pre-call control) to multiple folks simultaneously

    I'm building out some complex call routing. Listening to telephony events, and using the Telephony Call Control API, I have the ability to transfer a call to a specific user after doing a quick lookup on our CRM.In the event of no phone number in our CRM, we want to route the call to different groups of individuals. It's not the same group of individuals every time, it will fluctuate based on availability and last call taken. So any sort of custom call handling logic that RingCentral provides, won't suffice.The Telephony API, allows me to forward to a single extension. Like a user or Call Queue. Not multiple extensions at the same time.I looked into Managing Call Queue Members, programmatically with the APIs. I believe Call Queues are the closest thing I can do to achieve my scenario. However, there's some latency in RingCentral, as the desired behavior of a Call Queue takes a minute or two to propagate. (I say minute or two, because an email alerts the user when added... see https://ideas.ringcentral.com/ideas/CUSTCOM-I-4764 to have that removed/configured to not send) So really 2 ideas/issues here:Telephony Forward API - have the ability to send an array of extensions and have RingCentral forward the call to those extensionsCall Queue Member Bulk Assign - Member assignment should take place immediately on API call. That will allow myself to set a queue of members before transferring it to the extension of that queue.

    I'm building out some complex call routing. Listening to telephony events, and using the Telephony Call Control API, I have the ability to transfer a call to a specific user after doing a quick lookup on our CRM.In the event of no phone number in our CRM, we want to route the call to different groups of individuals. It's not the same group of individuals every time, it will fluctuate based on availability and last call taken. So any sort of custom call handling logic that RingCentral provides, won't suffice.The Telephony API, allows me to forward to a single extension.… more

    2 votes

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14. RingCentral Outlook plugin for Mac

    Why is there no RingCentral for Outlook plugin for Mac.

    3 votes

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15. Bloomerang CRM integration

    We are swtiching to Bloomerang for our CRM company. I asked someone on chat and they told me that Bloomerang is not supported with RingCentral. Any change they might get connected?Bloomerang: https://bloomerang.co/

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16. Cronberry

    THE #1 MARKETING AUTOMATION AND LEAD MANAGEMENT SOFTWARE

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17. Salesforce Integration Call Disposition Subject Default

    It would be great to be able to setup a specific defaulted Subject for the Task being logged for each call activity. Currently the user has to manually change it to something else, but it would be great to have the ability as an Admin to default the verbiage there to something that makes more sense for our team. In addition, adding the ability to make it dynamic with merge fields would be even more flexible as well.

    3 votes

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18. Add "Zoho WorkDrive" app to RingCentral Archiver App integrations

    As you already integrate with Zoho CRM, Zoho Desk, Zoho Recruit, Zoho Bigin, Zoho Mail, Zoho Cliq, it seems like a natural progress to support archive to Zoho WorkDrive, as usually when customer use Zoho apps, they are typically invested in the whole Zoho platform of apps.

    2 votes

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19. Monday.com Integration

    You have several other CRM/Collaboration softwares. I would like to suggest Monday.com

    14 votes

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20. Ring Central Sync with Salesforce Contacts

    I am requesting an option to sync RC with Salesforce so, that all of the contacts from Salesforce (Jungo) sync with RC automatically as added. To do this as an import periodically is timely but, if able to sync automatically just as you are able to call from RC via Jungo, it would only make sense that the contacts would automatically sync to RC app as well. Thank you Chris

    18 votes

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