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1421 results found

  1. Enterprise Admins should be able to administer Developer Portal Apps for All Instance

    In Enterprise Federations Enterprise Admins may administer all the intances in the Admin Portal, but not in the Developer's portal. It is necessary to create separate logins in each instance in order to create and manage 'Applications' in the developer portal. This should work like other operation in the Enterprise Admin Role.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  2. conference call for hubspot

    Having a conference option in chrome extension of hubspot for ringcentral

    2 votes
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  3. Use Single SSO for different RingCentral Account

    Is it possible to have only one Microsoft 365 for SSO to be used in two different RingCentral accounts?

    2 votes
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  4. Integrate with Housecall Pro.

    Become the telephony solution for Housecall Pro and/or other FSMs.

    6 votes
    Future Consideration  ·  1 comment  ·  Integrations  ·  Admin →
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  5. Azure/OKTA Automated Provisioning: push user attribute: profile picture

    Currently, updating profile pictures by the Admins is currently not available but the customer wants to understand if we have a roadmap to add this directly or through OKTA in the future? Thank you

    7 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  6. Integrate ChatGPT like RingCentral AI (Ringo, RingSense etc.) with the RC MVP and RC Meeting apps

    A go-to place for customers or even internal employees to get real-time help.For external customers, this can be customized to specific products and services that customer has purchases, subscribed to and this ChatGPT type AI can be the starting point for all customer service related to questions.E.g. Show me my services that I have subscribed to, show me my unpaid invoices and all sorts of questions that Customers Service gets.This can be shipped as part of RingCentral products to customers. Will help improve customer satisfaction.

    1 vote
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  7. Make any call (independent of outcome) trigger automations in Zapier

    Right now only Missed Calls or Completed Calls will trigger automations in Zapier. Instead, it would be nice if ANY call could trigger an automation and then we can filter by result and create more complex workflows.

    2 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  8. BT Cloud Phone account caller GO TAPI.

    Want to use a third party software on their BT Cloud Phone account caller GO TAPI.

    2 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  9. API token expiration and or failing

    Idea: We can get an email or some kind of an alert like 10 days before an API token becomes expired so productivity in calls just dont stop suddenly. I think Cx could benefit from this because it could impact the IVRs and the APIs they have in the nodes. So an alert system or an email stating that the authentication is about to expire is a benefit instead of it stopping productivity grabbing debug logs reading the errors and spending time generating a new token Cx can do it when there call centers are off work.

    4 votes
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  10. Ability to Subscribe to an Article

    This would allow someone to subscribe to an article and when there are any changes they could be alerted. This was first realized with the Troubleshooting TCR application rejections article. As more rejections are added, it would be helpful to receive an alert that there is new information or rejection codes have been added.

    1 vote
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  11. Google Presence Sync

    Essentially, the customer would like to have the option to turn off meetings (RCV) yet still sync the user's presence from Google. That way if they turn off RCV they could still have their presence switch to busy when using Google for meetings and see that in the RC App.

    3 votes
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  12. Additional Feature for Bullhorn to capture text messages in notes

    This will be beneficial to the customer in order for them to take notes via sms using Bullhorn.

    1 vote
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  13. Have Ring Central status appear on utility bar in SF

    Similar to Salesforce Omni-channel, is it possible to include the status directly on the utility bar so users can see at a quick glance what their call center status is?

    1 vote
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  14. Able to see profile on Avatar icon on RC App for MAC Devices.

    Please add the ability to see Profile information for RC app for Mac devices (mobile or computer), just like how Android and Windows devices are.

    1 vote
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  15. Show Microsoft Teams AD information for caller instead of extension only

    We have a group within Ring Central, when internal calls from Microsoft Teams other people and services come through they are showing the extension number, rather than showing the Microsoft Teams information of users or service.We do not use extension numbers, as we use Microsoft Teams as our interface for calling which provides all the information in Active Directory, (name, site, full number). When this is displayed it does not mean anything to the person answering the call, so when answering the phone we have no idea who is calling to start with which is hindering our customer services through…

    4 votes
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  16. PERFEX CRM Integration with RingCentral Phone

    ADD PERFEX CRM Integration with RingCentral Phone Customer Relationship & Project Management PERFEX CRM https://www.perfexcrm.com/.

    3 votes
    Future Consideration  ·  0 comments  ·  Integrations  ·  Admin →
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  17. RCCC Supervisor Tools specifically needs to live within SFDC Service Cloud Voice

    RCCC Supervisor Tools specifically needs to live within SFDC Service Cloud Voice - Competitor Vonage offers this today.

    1 vote
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  18. Suitedash

    Suitedash is a major CRM which is used by many companies. It would be great to have an app that can integrate with Suitedash.

    3 votes
    Future Consideration  ·  1 comment  ·  Integrations  ·  Admin →
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  19. Integrate with Optimantra ERM

    1 vote
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  20. IRIS CRM integration

    The IRIS CRM popularity is growing fast. Integrating with it will be a great move

    4 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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