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1400 results found

  1. RC for Salesforce - Mobile App SMS

    Wants to log the SMS in the Salesforce when using RC for Salesforce - Mobile even if the user is not in front of their pc to login their accounts

    3 votes
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  2. Enable Voicemail Queue and Direct Playback in Salesforce

    Customer would like the ability to manage voicemails directly within the Salesforce applet instead of relying on email delivery, which currently provides only a link rather than an attached file. He is requesting a voicemail queue feature within Salesforce that allows users to view, prioritize, and play voicemails directly from the applet, similar to how calls are managed. This would streamline workflow, improve efficiency, and eliminate the need to switch between platforms to access voicemails.

    1 vote
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  3. Ability to modify the incoming caller ID settings in the RingCentral CTI | Salesforce

    In the CTI, whenever a user gets a call from the call queue, they see the call queue name as opposed to the caller ID (which is a direct reflection of the setting followed by the RC app).

    Most would prefer to have the caller ID set since so it will be easier for them to associate the call inside of Salesforce.

    5 votes
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  4. RingCentral Analytics Reports to sync with Salesforce Analytics

    The customer asks if Ring Central analytics can be integrated into their Salesforce.

    5 votes
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  5. RC App - Export Data Custom Date

    I can only export data up to 180 days from the RC App, I need to make it more than 180 days.

    6 votes
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  6. Ability to see the External Shared Contact Directory in RingCentral for Salesforce Softphone

    We are not seeing Search results when we search for an External Shared Contact Directory in the Salesforce Softphone. They show up in the RingCentral App outside of SalesForce but not getting any results in the Softphone in Salesforce.

    1 vote
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  7. RC for Hubspot workflow for Calls and Contacts creation

    Hubspot workflow doesn't include Calls, only SMS. New contacts are automatically being created in HubSpot when someone calls or texts that is not an existing contact in HubSpot. We want this feature turned OFF. Is it possible to send attachments with an SMS in the RingCentral for HubSpot extension?

    2 votes
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  8. Outbound Caller ID - Label Number

    To have an option to modify or change the label for Outbound Caller ID.

    12 votes
    2 comments  ·  Integrations  ·  Admin →
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  9. integration with shopify so all customer communication can sync within the shopify platform

    integration with shopify so all customer communication can sync within the shopify platform

    1 vote
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  10. Integrate with Curve Dental

    Curve Dental is a leading Practice/Patient Management Software for Dental offices. We use Curve dental in two of our offices, and while there are other communciation providers integrated with Curve, RingCentral, despite being a great solution, is not. RingSense & RingCentral features are deeply limited without such an integration. Please consider integration, it'll bring 1000s of deep pocketed, low touch small businesses in the fold for RingCentral very quickly. These people are paying $500-$1500 per month to other providers for very limited functionality!

    1 vote
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  11. RC for Teams installer

    Hello,
    I'm trying to install the RingCentral for Teams Desktop Plugin for about 80 users (I'm a RingCentral Partner). I see that there's an EXE and an MSI for IT, but the MSI says "Non Auto Update." Can I deploy the EXE Silently since that auto-updates? If so, how?

    Or can I add a switch to the MSI to allow it to auto-update?

    2 votes
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  12. Show HUD subtab after call ends

    I have the HUD subtab when I'm in the Phone tab of the RC app. Previously, before an update a few months ago, the RC app would remember the last selected subtab after a call ended, which was almost always HUD. Now, it always returns me to the Keypad subtab after a call.

    2 votes
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  13. clickup

    Can you please create a native integration with Clickup for notifications of calls, voicemails, recordings, ai transcribed notes, SMS messages etc.

    2 votes
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  14. Remove Draconian Rate Limits

    RingCentral's rate limiting renders the API of limited use compared to competitors. Having worked with Twilio, Shopify, BigCommerce, Google, and many other players in the e-comm space, I can easily say RingCentral's API is the worst due to these limits. Even the stated rate limit/extension/minute fails when implemented properly and you must apply second level organizational limits on top of that. I, and many others, would benefit from more useful limits and ultimately, this would make RingCentral more competitive.

    1 vote
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  15. RC App Connect - RingOut to Deskphone  

    Ability to use Deskphone as answering device in RC App Connect integrations to the CRM

    1 vote
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  16. Hubspot for Internet Explorer

    2 votes
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  17. MyCase

    Incoming calls to launch known contacts in MyCase to allow entry of notes, etc

    11 votes
    3 comments  ·  Integrations  ·  Admin →
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  18. Call Queue Status Optimization on SalesForce

    Users to automatically update the call queue status on Salesforce after call has ended

    1 vote
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  19. Upload bulk Contacts on RC Admin Portal

    Upload bulk contacts on RC admin portal with less restrictions or offer more flexibility on the requirements. Allow special characters such as parenthesis or dashes to avoid tedious modifications on the file.
    Additionally, please improve the upload time as well

    2 votes
    New  ·  0 comments  ·  Developer Platform  ·  Admin →
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  20. RC for Salesforce - Call Disposition for Sales Engagement

    Ability to bypass the manually selecting call disposition in Salesforce call logs to trigger the cadence in Sales Engagement

    2 votes
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