1626 results found
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Integrate Text messages with 3rd party network monitoring APIs
Allow integration of 3rd party apps like What'sUpGold or other network managing/monitoring solutions to regulate and tie a text message to and email alert - to call and leave a message or send a text message alert (voicemail transcription). For example device XYZ alerts on ABC network management/device management alert - send a email + text notfication to IT admins or on-call. This way the Ring Central can be a part of helping the security teams/community help be part of network support analytics and notification measures.
1 vote -
hand cursor
1-27-26: The latest update of the RingCentral app changed the mouse cursor from my arrow to a hand. And now myself and several team members keep selecting the wrong person to glip. This is because the tip of the hand does not select the name like the arrow does - you have to put the middle of the hand over the name to select it. It's quite annoying. Please give an option to change the pointer to an arrow versus the hand. Thank you.
1 vote -
one webhook sent for each incoming call.
Multiple webhooks are being sent to Tracker RMS for a single call. Specifically, a webhook is being sent for every user in the main group for each incoming call. We only want one webhook sent for each incoming call.
2 votes -
Hubspot Automatic Transcription
To have the transcription available under the Activity section, not just limited to the dial pad view.
1 vote -
Request to have internal calls notify in the RingCentral Plugin app for Teams, while external calls notify through the RingCentral app.
One user has requested that internal calls trigger notifications in the RingCentral Plugin app for Teams, while external calls trigger notifications from the RingCentral app.
1 vote -
Ability to create an AI receptionist with a dedicated voicemail system
The ability to create an AI receptionist with a dedicated voicemail system that uses the same voice and features. If no one is available to answer, callers are automatically redirected back to the AI receptionist to leave a message.
2 votes -
Add SMS records in Hubspot Reports
In Hubspot Reports, users can view records for calls, Meetings, and Emails, but no information is pulled for SMS activity.
The Report has an SMS column, but it displays 0, although under contact activities, we can see SMS transactions.
4 votes -
Enable Saleforce activities to be related to Cases
Enable a feature where call logs/activities have an option to be linked to a Case within Salesforce
1 vote -
AI Receptionist Calls posting to Clio via App Connect
I should be able to log AI receptionist calls into Clio using App Connect. Some of us need to have very detailed records of every time a particular client calls, and this would make logging AI receptionist calls infinitely easier.
1 vote -
Hubspot SMS deals
Ability to send SMS through deals page in Hubspot . Just like the option that shows on the "conytacts" page .
4 votes -
RingCX for Hubspot that would allow them to log calls that end abruptly
RingCX for Hubspot that would allow them to log calls that end abruptly
They wanted a feature that would allow them to log calls that end abruptly, where the agent is unable to select a disposition to record the call.1 vote -
Integrate with Odoo
Is there a way that we can add Ringcentral to Odoo without going through the third party (Odoo RingCentral Integration by Serpent Consulting Services Pvt. Ltd.)
1 vote -
Phone Call activity logs in Dynamics
We have integrated RingCentral with our Dynamics 365 Sales CRM. However, when we make a call through the RingCentral app, it is being logged as a Task instead of a Phone Call activity in Dynamics.
We have already completed the following steps from our end:
- Signed in to the RingCentral Integration Console.
- Selected our Dynamics 365 account from the connected integrations list.
- Enabled the Activity Sync toggle under Activity Sync preferences.
- Configured the call logging preferences, ensuring the Call Type includes the required call types to be logged as Phone Call activities.
- Set the contact matching preferences for unknown numbers…
1 vote -
All audio sources not working in RingCentral app inside the Citrix
Currently, the Citrix SDK implementation does not allow for playing sound on specific local audio devices in the RingCentral app inside the Citrix environment/plugin. Please consider on adding this feature.
1 vote -
Add Text Option
Adding text option as it is requested by a lot of callers who call in to our tech sales support line. Other customizable options for user support.
1 vote -
SERA
Integration for SERA HVAC/Home service CRM to function and be fully integrated with RingCentral.
1 vote -
SLO for SSO
I login to portal https://app.ringcentral.com/login on Chrome (incognito mode) with my credentials (sadish@tealjones.com – test account) and MFA (enabled for all users), then open another tab visit www.office.com and click sign in. Here without authentication or MFA I am able to login to the M365 portal. Now I go to the first tab (where I was logged in to RingCentral) and log-out. Then Sign back in again, at this point RingCentral allows me to the portal without password or MFA. Now, while logged on the RingCentral portal (1st tab), I logout from M365 (2nd tab), then go back to…
2 votes -
Add HouseCallPro
We are using HouseCallPro as a CRM system and want to have it integrated with RingCentral
1 vote -
Hubspot Click to SMS in contacts
click to SMS from contacts phone numbers
1 vote -
square
You should add so when a customer want to place a order over the phone AI Rep
1 vote
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