1828 results found
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Enable Multi-Channel Call Recordings via RingCentral API
Current Limitation:
Call recordings retrieved through the RingCentral API are only available in mono format. Multi-channel (participant-separated) recordings are not currently supported, and Solutions Engineering has confirmed there is no available workaround.Requested Enhancement:
Support multi-channel/dual-channel call recordings via the RingCentral API.
Provide separate audio channels for each call participant.
Allow customers to retrieve recordings in either mono or multi-channel format.Business Justification:
The customer utilizes API-accessed recordings for analytics and operational workflows. Mono recordings combine all participants into a single audio stream, making it difficult to distinguish speakers and reducing the effectiveness of call reviews, transcription accuracy, speech analytics,…1 vote -
Dynamics 365 Environment-Based Routing
Request
Enhance RingCentral for Dynamics 365 to support environment-specific telephony routing and data isolation when the same RingCentral user operates across multiple Dynamics 365 environments.
Requested Capabilities
Outbound dialing: Automatically select the appropriate caller ID/extension based on the active Dynamics 365 environment or market, instead of requiring users to manually select it.
Inbound calls: Ensure incoming calls and CTI pop-ups are delivered only to the appropriate Dynamics 365 environment, even when multiple environments are open under the same RingCentral session.
Call logging: Allow administrators to map users/extensions to a specific Dynamics 365 environment so call activities are logged only in…1 vote -
RingCentral for Google features
To be able to park calls using RC for Google extension like the RingCentral App calls.
1 vote -
Use Main Line in sending SMS using SMS Campaigns App for RingCentral
Option to use the main line in sending SMS using the SMS Campaigns App for RingCentral
2 votes -
See users who have used the RingCentral Integration for HubSpot
Ability to get a list of users who have signed into the RingCentral Integration for HubSpot
3 votes -
Improve SMS Threading in Zapier
When SMS is sent through Zapier using a Call Queue number, the outbound message is created under the Call Queue, but the customer's reply creates a new conversation under Shared Inbox instead of remaining in the same thread.
The newer Send SMS via Message Threads action can address this for main company numbers, but it currently does not support Call Queue or other non-main company numbers.
It would be helpful if the Zapier integration could support thread-based SMS for these numbers so customer replies remain within the original conversation and maintain consistent routing.
Engineering has confirmed this is a known…
1 vote -
Call queue status in hubspot
We would like to request that when a user changes their CQ status in HubSpot, the corresponding CQ status in the Admin Portal is updated as well, rather than changing the agent status.
This would ensure that the status remains consistent across both platforms and better reflects the user’s actual CQ availability.
1 vote -
Clover
It is a hot product and lot of restaurants are using it nowadays.
1 vote -
Enable SIP Trunking Support for Third-Party AI Platforms Like ElevenLabs
The customer attempted to integrate RingCentral SIP with ElevenLabs' Conversational AI using standard SIP over TLS, but encountered TLS handshake failures due to certificate validation issues (legacy CN field, SANs mismatch). RingCentral's current SIP endpoints are designed for device registration only, not for SIP trunking, which limits integration possibilities with modern AI-driven platforms. The customer would like to request native SIP trunking support or improved compatibility for third-party platforms like ElevenLabs.
18 votes -
20 votes
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SCIM dummy account
Customer would like their dummy accounts to automatically disabled when they turn on SCIM provisioning.
1 vote -
SSO user and groups
Customer is looking for a feature to automatically add all new users to the users and groups assign to Microsoft SSO without them manually adding each new user on the groups
1 vote -
AI Notes/Transcript send to the email not in the form of a link but as readable text
"We would like to have the Transcripts of our call sent to our email directly, not in the form of a link but as readable text. We are able to receive AI summaries via email already but the call transcript is being sent as a link. We want the transcript to be received as readable text in our email."
3 votes -
Group SMS for Hubspot
Ability to log a group SMS within Hubspot
2 votes -
Improve Internal Call Identification for Microsoft Teams Direct Routing Integration
Current Behavior
In the Microsoft Teams Direct Routing integration, calls placed between internal RingCentral users are not recognized by Microsoft Teams as native Teams-to-Teams calls.
When an internal RingCentral user places a call to another internal RingCentral user who receives the call through Microsoft Teams, the call is routed as follows:
RingCentral User → RingCentral Platform → Direct Routing SBC/Trunk → Microsoft Phone System → Microsoft Teams Client
Because the call is delivered through the Direct Routing infrastructure, Microsoft Teams identifies the call as a telephony call rather than a call originating from a Teams user identity. As a result,…
2 votes -
Allow RingCX Permanent Token to be usable in "Fetch recording data" endpoint
Enable RingCX Permanent Token compatibility with the "Fetch recording data" API endpoint
1 vote -
tekDrive Integration Request
tekDrive is an automotive software platform built for independent repair shops, service advisors, technicians, managers, and shop owners. Our goal is to make critical shop information easier to access, organize, and review from one centralized system.
We are requesting that tekDrive be considered for inclusion in the RingCentral App Gallery so existing RingCentral customers in the automotive repair industry can connect their RingCentral accounts to tekDrive.
The primary purpose of this integration is to allow authorized shop users to securely access inbound and outbound call records, call logs, and call recordings inside tekDrive. This would help shop owners and managers…
2 votes -
Ring Central Archiver - File Naming Convention
We connected our RC archiver to BOX to store recordings, but the file naming convention was updated in the process. The file name now makes it difficult for our automation to extract the phone number and relate call recordings to records in Salesforce. Is there any way we can adjust the file naming convention when file move from RC to Box?
2 votes -
MS Teams AVD
Ability to use MS Teams EA within AVD without downloading any plug ins like (RingCentral App VDI Universal Plugin and RingCentral App VDI Universal Service) . Downloading a lot of plug ins is a a lot of work for their organization
1 vote -
Preserve Dynamics contact names in SMS conversations within the RingCentral–Microsoft Dynamics integration.
Issue:
When users send SMS messages via the Dynamics integration, selected contact names revert to displaying only phone numbers after the message is sent. This occurs across all users and contradicts documented expected behavior.Requested Enhancement:
Ensure Dynamics contact names persist across SMS conversations, conversation lists, and logged records for the full SMS lifecycle.6 votes
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