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1452 results found

  1. Snapdragon Processor needs to be added to the recommended hardware for Avaya Cloud Office Platform URGENTLY. Y>

    We request an essential and urgent update to the Avaya platform. We have purchased new laptops for the office to find Avaya is no longer working on the latest processors. Extremely disappointing!

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  2. Ability to disable the contact in RingCentral App.

    Ability to disable the contact in RingCentral App.

    1 vote
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  3. AI Notes on RingCentral for Dynamics

    The AI transcribing and notes feature that's on the desktop app is not available for the integration. This would be a great feature since this can be added to the phone call and connected to the contact / relationship in the CRM automatically, instead of having to type out notes.

    1 vote
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  4. RingCentral & Optus should have AI to RingCentral and optus partner

    is optus getting AI integrated also

    1 vote
    1 comment  ·  Integrations: Other  ·  Admin →
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  5. Enable multiple features for SCIM Active Directory Provisioning

    Ability to "Department Field" in RC Admin portal after provisioning
    Ability to modify the options for new users provisioned through SCIM. See attached screenshot for reference

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  6. Route RingCentral Voicemails to HubSpot via Email

    Enable voicemail messages from RingCentral to be routed automatically to a HubSpot account via email, so they can be logged and associated with the relevant contact or deal.

    Use Case:
    Many teams use HubSpot as their primary CRM and communication log. While RingCentral currently offers call logging through its native integration, voicemail messages often remain siloed in RingCentral, leading to missed follow-ups and fragmented records.

    We would like to get this done without relying in Zapier since you can only connect accounts in Zap as a user-level.

    1 vote
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  7. Also, there should be the ability to record each users voice for outbound calls. It would be so simple to do! For example each time a user m

    Also, there should be the ability to record each users voice for outbound calls. It would be so simple to do! For example each time a user makes an outbound call the voice recording of the user could say, Hello, this is ______________ from XYZ company on a recorded line.... then the user would just take over the call seamlessly. Your current way of announcing causes everyone to hang up! This is super important in Florida as we are a two party consent state for call recording. This is critical, I basically won't allow outbound callers in my company to…

    1 vote
    New  ·  0 comments  ·  Developer Console  ·  Admin →
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  8. Scrape Missed Call Email to Match Contact for New Case

    The aim is to have the RingCX Salesforce integration scrape missed call emails for phone numbers, so when a new case is created, the integration will match the phone number against an existing contact record in SFDC and map to the new case.

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  9. Dynamics calling mode

    Add MS Teams Embedded app as option on the dropdown of calling mode of RingCentral for Dynamics

    3 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  10. Attribute Mapping | Active Directory

    The current user mappings only assign a phone number based on the country code, area code, state, city, and postal code., not by site or any other attribute. When they add the unassigned user extensions to the account, they must assign a device and phone number in the region they are provisioning for, and they must assign the unassigned user extension to the site they will be using for that license.

    It would be great if we had the option to provision users and assign them by 'Site.'

    Add the 'Site' option to the Attribute Mapping

    29 votes
    New  ·  1 comment  ·  Integrations: Other  ·  Admin →
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  11. Audit Trail search on how the user logged in? Was it SSO or native credentials?

    Within the Audit Trail we would like additional login information on how the user logged in. Whether it was by SSO or native credentials.

    1 vote
    New  ·  0 comments  ·  Developer Console  ·  Admin →
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  12. RingCX Create workflow

    Ringcx

    When creating workflow and costumer like to merge a new created or exciting workflow ,the would like to have to option to merge with other flow
    As for now this option is not available

    1 vote
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  13. Change the number off repeating prompts in IVR before net action

    We would like to have the option to change the number off repeating prompts before the next action
    in our IVR menu
    Min 1 repeat to max 10

    1 vote
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  14. RingCX for Zoho Embedded Agent - Outbound Dialer, Lead List Mapping

    RingCX for Zoho Embedded Agent - Enable the Outbound Dialer (Preview/Progressive) Lead List to be mapped and seen within the Zoho Embedded Agent. This will enable the agents to see the data, versus not being able too and going in blind.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  15. Ability to remove/modify options on Call logs on Salesforce CTI

    Enable a feature wherein users are able to modify to remove/add options on call log

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  16. SMS Template in RingCentral for HubSpot

    SMS Template in RingCentral for HubSpot

    We need templated text messaging so opt out/help, etc, can be automated to ensure TCR compliance.

    2 votes
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  17. Warm Transfer call for Yealink T4*U, T5*W and W7*P

    Warm Transfer call for Yealink T46U, T48U, T57W and W76P
    Feature Request : Warm Transfer call for Yealink T46U, T48U, T57W and W76P

    Details : By Default issue warm transfer is not set on the phones directly and they would have to configure them manually on the phones web GUI to allow attended transfer to be applied and had to apply it on each phone on the cx account that is a Yealink T46U, T48U, T57W and W76P

    Current behavior : blind transfer is set for the yealink transfer key

    Brand : BT Business

    1 vote
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  18. Too many active phones when using HubSpot

    Using the Ring/HubSpot extension for all calls using the browser, and only having the desktop program open to view the HUD. Setting the Ring/HubSpot extension for all calls to go through the RingCentral app rather than the browser resolves all of the above issues, but then he will have two apps side by side that he needs to jump between to do different functions and it introduces a couple extra button presses.

    2 votes
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  19. To removed recruitment and staffing offers from Prohibited campaigns

    Customer need to have sms feature for his recruitment and staffing business

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  20. auto reply sms for new customers

    for the system to send automated text to customers once the system detects they are a new patient

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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