1421 results found
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DuVoice Integration
DuVoice is a middleware that is very popular in hospitality, especially casinos with hotels, as DuVoice interfaces with many HMS/GMS systems.
1 vote -
Warm Transfer in Chrome Extension
Most employees use chrome extension so they have click to dial and need to be able to do a warm transfer
32 votes -
Flatiron OncoEMR Integration
To be able to use ringcentral fax line for inbound and outbound fax for PHI
1 vote -
Make compatible with Otter.ai
Incorporate live streaming Otter.ai compatibility to create contemporaneous transcripts of voice/video meetings.
8 votes -
SMS short messages
We can not recieve any SMS messages from the bank or my Amazon verification code.Please add the service to your amazing app.
2 votes -
Tribal app
Speaking to a head of a university on Linkedin who mentioned they use something called Tribal. I've seen on some website that the integration is possible but not sure how it works?
1 vote -
Salesforce Integration Screen Pop Override
It would be great if we could default a specific Salesforce object to be set as the screen pop source. For example, even if multiple Contacts are found to match the inbound phone number but only one Account matches, the integration would pop to the Account record instead of the search results page. This would only work if a single Account was found to match, but we've found that leaving our call dispositions on the Account record itself is more helpful for our team, so we'd love to have that defaulted as the primary source to relate to the calls,…
2 votes -
Warm Transfer for RingCentral for Microsoft 365 Integration
Without warm transfer, the integration is useless for our company. We need to ability to call our coworkers before sending calls over.
7 votes -
Change ring tone for RingCentral Chrome Extension
this would be useful to avoid agents from not hearing customers due to the ringing
13 votes -
HUD feature available in Salesforce App
The HUD feature in the RingCentral app that is great for our users to see who else is available when calls have to be transferred or escalated to another support tier. Currently this feature, or something similiar, is not available in the RingCentral for Salesforce App (Package Name: rcsfpackage). It would be useful to either have HUD or a similar object in the SF Org.
7 votes -
RingCentral for Salesforce: Record Types and Picklists
It would be helpful if the RingCentral for Salesforce integration allowed us to select which Record Type is used when creating Call Logs. Also, it would be helpful to enforce that only the expected values (e.g. in Picklists) are displayed to users. Presently, all active picklist values are displayed (irrespective of record type) which has the potential for errors during the call logging
12 votes -
Follow Up Boss Integration
Follow Up Boss is an all in one CRM used by real estate agents and mortgage brokers alike. it would be a perfect combo as FUB does not have the features RC has and vice versa
3 votes -
Tip Bot
Hello guys, I would like to see a Tip Bot inside of the MVP, Rainbow Office and similar Ring Central solutions, that allows the users to send and receive cryptocurrency tips and incentives through the app. So they can develop their own community tokens and have the option of using them integrated inside of the app and even use some other existing ones. These type of bots already exist in similar solutions like Discord and TG (look for tip.cc) and there is some os code for them on Github, it may be possible to adapt it and use it directly.The…
4 votes -
Insert button feature on Salesforce
We will appreciate it if you can add a button to ringcentral app in the salesforce.
2 votes -
SMS box suggestion for phone APP in Pipedrive
Would like to be able to label each text instead of it showing as the full text when trying to select one. It would also be nice to be able to space things out so the texts are not a run on sentence when creating a template. I like to separate my name and email in a separate paragraph.
1 vote -
Add Kanbantool as add-in
The Kanbantool application is a similar application to Trello.
1 vote -
Android incoming/outgoing call integration with Zoho CRM
It does not seem like the existing integration with Zoho CRM works from RingCentral Android app. It does not allow to create CRM contact from incoming call/message. Does not allow to read/create any info for contact in CRM.Also, "Send Text Message" from Zoho CRM contact opens in the native phone app instead of Ring Central.Only things I was able to get working was call logging for existing Zoho CRM contacts and calling an existing contact in Zoho CRM actually calls with Ring Central.
1 vote -
Note box
Could you please remove the note box at the bottom of the call app that I use in pipedrive. 1. i never use it and 2. a black box always pops up with a message and then blocks the red button for me to hang up and its super annoying!
1 vote -
Develop a dialer feature or integrate with phoneburner
If its on your platform that would be great. If not integrate with phone burner please
2 votes -
Integration with Popio
To better assist our membership, when members are calling into our call center, we would like to be able to escalate a phone call to video. We work with Popio and handle opening accounts this way if no one is available in branch. We would like a seamless process if the call comes through that we can switch it to Video and the same individual would stay with the caller.
1 vote
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