1057 results found
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RC Helpdesk Ticketing
The RingCentral support tickets are a mess. You create a ticket, and respond in an email which never gets picked up by the ticketing system and just says "Email sent to customer, waiting reply". What kind of ticketing system cannot integrate with emails? Now I am regularly having to go back through my emails to fish through and find the response from the tech.
This system is by far thee worst ticketing system for any enterprise corperation i Have ever used.
1 vote -
Break Codes
Break Codes in RingCentral (Status of users)
1 vote -
Agent State Log in Analytics Live Report
It would be very helpful if we add Agent State Log in Analytics Live Report. Currently, the customer has the option to see the "Status" Column within the Agent Details Widget but that only shows if the agent is available or unavailable but not the Agent status which shows how long an agent has been in a status.
11 votes -
Show receiving user extension on call logs
Customer noticed that on the call logs detailed/simple view some of the calls either missed or accepted, the user extensions aren't shown on the first column unless it is set to expanded view. Customer wanted to see if it is possible to show the extension number of the user that had received that call whether the call log is set to simple or detailed view.
1 vote -
call log report
Customer wanted to have a feature for call log reports that will send them the last 6 months of the call logs. Not just the option for daily, weekly or monthly and also get an option to select specific time when the report will be send.
1 vote -
RingCentral application can turn off status automatically
I understand your frustration. It seems inconvenient to have to manually make yourself inactive each time you close the app. I agree that it would be more convenient if this process were automatic. Have you checked if there is a manual available for optimizing the settings on your computer and iPhone? It might provide some helpful information.
2 votes -
Remove Logs for Calls Answered on Mobile Apps that Reflects as Transferred to Main Phone Number on Call Log Reports
When users are answering incoming calls on the mobile application, it's currently reflecting on the call log that the call is transferred to main telephone number. These calls that reflects as transferred to the main line are adding on the number of outbound calls that reflects on the Scheduled Detailed Call Log Reports. To avoid confusion and so the data would match on the downloaded Detailed Call Log report, calls answered on mobile should not be logged as transferred to the main line and should not add up to the number of outbound calls on the Scheduled Detailed Call Log…
1 vote -
Rep Profile
Have a rep profile for each person in the system. Their profile can contain a dashboard with an overview of their scores and how they are doing. Not just a singular call overview but how they are doing all together with features from the scorecards and trackers. This would allow us to view if there is an over all spot a rep is having a difficult time or improving over time.
1 vote -
Performance Report Attendees Filter
Customer want to have a specific filter for their Performance Report to sort each of their specific attendees to check how many meetings they already attended to an entire date frame.
5 votes -
1 vote
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Option to add Avg Abandon time in Performance Report.
This option is available in Live Reports so it should be available too in Performance Reports.
2 votes -
No outbound answered calls widget in LOB
no widget showing answers to outgoing calls.
1 vote -
Turn Off beep tone on call recording
Customer is requesting for the beep sound to be turned off while the call is being recorded. Reason is it is causing frustration by their customers due to the sound that is continuously beeping.
3 votes -
abandoned callbacks...if a user is able to connect to a queue and drops within 5 min or less, system can perform callback? and report it
abandoned callbacks...if a user is able to connect to a queue and drops within 5 min or less, can the system be built to perform a callback? and add it as a reporting metric?
1 vote -
15 Minute Trend
In the Business Analytics tab, we are wanting to get a trend graph that would show call volume split by every quarter hour (15 minutes) to allow us to better plan out lunch timings for our agents.
1 vote -
Add Handle Time (out) to be added in Calls Tab in performance reports
Customer wants the actual feature be added in Calls Tab in performance reports.
3 votes -
Inbound Call Lead Tracker
Call tracking will help customers drive better results from search and digital marketing. Call tracking measures how their channels, campaigns, ads, keywords, and website drive phone leads. This can help customers identify which website, campaigns, ads, or keywords are generating the most phone calls and driving the most leads.
3 votes -
Voicemail Peports
To add voicemail report in MVP Multi-Site.By this, the admin can view a report that shows the number of unanswered voicemails on a daily basis. This would help corporate teams and individual owners ensure that they are checking voicemail messages.It is best that admin will have visibility into how many voicemails each location is getting and how many are being listened to.
10 votes -
Customize the details that will show in the downloaded user list file.
The capability to select what details will show on the downloaded user list file.
1 vote -
Call Report that will show reason it was declined
Call Report that will show reason it was declined
8 votes
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