796 results found
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Would like my dashboard named "Last month call summary" to default to last month.
Dashboard is not storing the time range. It defaults to today. Would like to have a dashboard that shows data for last month. Would like this to also work with the email subscription. The email subscription shows only todays data. Need last month summary report to be emailed.
3 votes -
RingCentral Analytics: KPIs for Tracking minutes for Internal Calls (between users) and Call Monitoring/Barging into calls
We would like to be able to see in Analytics:Minutes spent on calls internally (between users)Minutes spent Monitoring calls or barging into calls
3 votes -
Analytics Report Issue
Add a reason why the call didn't go through even though it's beeing counted in the #'s
2 votes -
Include KPI's in LOB export
There are so many kpi's, all useful, but higher level execs will not know how to interpret their function. Including the kpi's, preferably as a note in the excel cell where the title exists, similar to the note shown in the online dashboard where kpi's are selected to add to the widget, would be super helpful.
1 vote -
Call Queue SLA
I would like to see an SLA to track the percentage of time that a resource spends in the call queue and the number of calls that a resource gets while in the call queue each day.
3 votes -
Call detail export for the LOB Analytics
We want to see the call detail for the LOB analytics and it is difficult to filter through call logs to determine which calls were part of the LOB Analytic we are looking at.
2 votes -
Can you add avg. handle time and avg. speed of answer to LOB Analytics?
I currently use Performance Reports, but I heard that it was being phased out soon and LOB Analytics will take its place. This would be helpful for me so that I don't have to use both PR and LOB reports to build my weekly report to management.
1 vote -
Call logs to multiple email addresses
Currently, under analytics, we can only send reports to 1 email address. It would be very useful for myself, as the Information Systems Director and my IT Manager to both be able to receive those reports.
7 votes -
LOB ANALYTICS WITH ONE TOUCH ACCESS TO ALL KPI'S
The new LOB for KPI's is very confusing and not very user friendly . The previous format was much easier to follow. I suggest reverting back to the old format or a similar map of the workflow.
2 votes -
Add Inbound Fax Analytics
Please add the ability to quantify inbound fax via the analytics portal. We currently utilize over 200 virtual extensions that act as a fax inbox for our sites. We would like the ability to view the total number of received inbound faxes across all extensions in our organization via the analytics portal. There is currently no way to report on inbound faxes.
13 votes -
Automatic Quarterly Export of Analytics
The Analytics system seems to lose all data beyond just a few months (2? 3? ). This makes it truly difficult and a huge loss of valuable information to any customer who wants to look at that data and compare it year over year. An automated export of the month, or quarterly totals of calls, minutes and other KPIs should be there, saved to perhaps the Billing tab of the service portal for easy download, or somewhere similar in that portal. We've been a Ring customer for 2 years, and now I cannot tell our Board how much Ring has…
1 vote -
To have an option to delete calls from the performance reports
To have an option to delete calls from the performance reports as if they will be deleted from the call logs, it takes time for them to disappear from the Analytics side (PR).
1 vote -
Add Column for reports to view voicemail box Listened vs Un-listened
Being able to add a column to view quantity of voicemails Similar to on the "users with extensions" List on the admin portal.
3 votes -
Annual analytics report
Annual analytics report
2 votes -
Talk time and hold time available in the live reports.
This will help account owners in checking how long the users put the caller on hold during the interaction.
1 vote -
Nice in Contact Call Analytics
Submitted in the Contact us interface in the Nice in Contact interface as well...I'm looking to submit a feature request. Basically, when we have agents working from home, we currently don't have a way to determine if the agent drops a call or rejects a call due to the way they interact with the system, or poor network connectivity, etc. We would like the following (options of 3 tools to accomplish the task at hand)
Some sort of identifier in reporting that tells of a disconnect vs. rejection from agent, etc.
Some way to link Nice in Contact to the…
23 votes -
It would be nice to be able to clone/copy alerts to make these easier to set up
I tyhiunk we save system managers time in setting the system up
1 vote -
Add CSV option in Analytics Subscriptions
Export of raw data in CSV format is useful in creating custom reports. Currently the only file type options for distribution of Performance Reports are PDF and Excel.
3 votes -
analytics dropped down menu for all numbers with kpi
hiplease include a feature were in analytics to have a dropped down of all numbers in the account with KPI we can edit
2 votes -
Add KPI for "Not connected" call length - Performance reports
We are needing a KPI in performance reports that show the total time spent on "not connected" calls. This is for when the sales user is calling but the customer does not answer - this time needs to be allocated towards their total time spent on calls and not justhandles time which is calculating connected calls length time only.
1 vote
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