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1034 results found

  1. analytic unanswered calls

    We are creating a report for the overall total of calls that are unanswered for an extension we were advised to add the sum of the total missed and abandoned calls, it would be useful for us if there is a direct KPI that we can add on the query to show on the analytic reports.

    3 votes
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  2. Transfer limit.

    is there a way ring central could automatically turn off a transfer feature after so many calls have been transferred. example, if i wanted to only allow 100 calls per week to be transfer to Pella Corp ext. 1008 (i think) is the system smart enough to calculate and not allow any more calls transferred for that week.?

    1 vote
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  3. RingCX Analytics Report

    The customer wanted to add widgets that show the Tola number of calls in the queue/ Total hold time using the RingCX Analytics Dashboard.

    1 vote
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  4. KPI in Analytics to show talk time per caller

    We would like to have the KPI in Analytics to see the average talk time PER CALLER.

    3 votes
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  5. To have visibility to see the number of call per day per customer in Analytics

    To have visibility to see the number of call per day per customer in Analytics

    1 vote
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  6. As a super admin ability to edit live report dashboards that are owned by someone else

    Please add the ability as a super admin to edit, delete, transfer ownership of dashboards that are owned by other people. This would help with employee turnover and adjusting dashboards when the employee is not able to.

    17 votes
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  7. Add an area code or state filter in business analytics

    The customer would like to generate reports of the incoming calls they received from Texas only but when I filter it through an area code like "+1 (325)" by adding a Widget, it searches for anything that has +1 and 325 in it area code, prefix, or line number of a telephone number. It does not accurately filter calls by state.

    this would be a great feature request, please review.

    2 votes
    0 comments  ·  Live Reports  ·  Admin →
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  8. Export Widget Report Graphs to PDF

    The Graphs generated in the Analytics portal are great. It would be even better if we can export these to PDF in addition to Excel. This would make the graphs easier to share with others in the organization.

    6 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  9. Live Reports: Caller ID of queued calls.

    We can already see the amount of callers waiting in the queue but we are unable to see what their caller ID is. This would be a benefit in the event of a call drop/disconnection to be able to see if/when they call back in. It also allows for our agents to be aware of potential social engineering threats when someone repeat calls looking for a different agent.

    1 vote
    0 comments  ·  Live Reports  ·  Admin →
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  10. Report where it will show which users had not used RingCentral in the given timeframe

    We would like to have a report wherein it will show inactive RingCentral user extensions within a specified time frame.

    2 votes
    0 comments  ·  Adoption & Usage  ·  Admin →
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  11. Performance Call Reports

    For Call Reports in Performance reports, it would be best to show/include the user's extension number to easily identify which user made/received the call.

    1 vote
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  12. Multiple owners for Public Dashboard

    The customer wants other super admin extensions to be able to edit/change the saved dashboard that he shared with them.

    4 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  13. Change the start date of Yearly Reports

    Would like to change the start date of yearly reports in LOB to align with company financial year rather than calendar year.

    1 vote
    0 comments  ·  LOB  ·  Admin →
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  14. call park reporting in analytics

    have a call park reporting in analytics

    2 votes
    0 comments  ·  Live Reports  ·  Admin →
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  15. Need an alert for this.

    We have had Room Meetings left active when the host person did not click LEAVE or else end that meeting. So, it is left running for hours.

    I need an Alert made to trigger if any Meeting goes beyond, say two hours, and send an alert to check it. Or else make the Alert selective for abnormal timing periods.

    2 votes
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  16. automated report

    Automated report for call recording. The call recording report that will show all calls with 30 minutes length and 60 minutes length for call listening.

    2 votes
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  17. Generate a report where the call got disconnected. i.e., IVR Menu, Call Queue, User

    • What issues is this solving for? Generating reports for calls being disconnected while on the IVR Menu prompts.
    • How will the feature help customer’s processes? It will help determine how many calls are being disconnected while the IVR Menu prompt is playing.
    • Who would benefit from it? The RingCentral customers.
    • How should it work? When they go to the Analytics Portal > Performance Reports, there should be an option to see where the calls got disconnected. i.e., IVR Menu, Call Queue, Users

    1 vote
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  18. User Role Permissions: Specific Users to Only Access Data from a Certain Dashboard

    Limit access to only one dashboard for a site.Site call logs permissions to only access call logs and analytics data from their assigned site.

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  19. To have the option to set a label for a phone number to show in the call logs.

    Customer would like to have the option to set a label for the phone number to show in the call logs.

    Currently, call logs will show the phone number in "from" for outbound calls. The customer would like to be able to set a label.

    Feature request for Super Fares.

    2 votes
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  20. Customised hours

    Not enough rules for customising the times for the Call Volume and Service Level widgets.

    We only have a choice of hours, which is complicated when a service has hour-long breaks.

    As a result, the abandoned call rate is incorrect and so is the service level.

    1 vote
    0 comments  ·  Live Reports  ·  Admin →
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