920 results found
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Reports of external callers and flow
I would like to be able to see if and how our phone system is being used by external callers. Would be nice to see what number they call in to and the auto attendant moves there call to different users.
1 vote -
On a table widget by company numbers allow additional columns.
On a table widget by company numbers, allow adding columns like Name and Assigned to so you know what the number is and who it is associated to without having to lookup the number.
1 vote -
Call Queue - Remote Member Management
Customer wants to enable Call queue Routing and Call Queue - Remote Member Management
1 vote -
1 vote
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ability to filter user that has a RingEx liscense
Customer would like to have the feature wherein on Analytics reports he can filter the user that has the RingEx liscense and the log in activity
2 votes -
Need Unique count for Outbound calls
We need a count of unique contacts or numbers dialed. It must be unique to show how many different numbers were dialed per period (day, week, month, etc...) Not only the amount of outbound calls but unique numbers dialed.
1 vote -
TO ADD FILTER FOR TIME RANGE FOR WEEKDAYS WITHOUT THE WEEKENDS
TO ADD FILTER FOR TIME RANGE FOR WEEKDAYS WITHOUT THE WEEKENDS
2 votes -
Ability for Users, User Groups and Call Queues to automatically be added to dashboard at point of creation
Would love to be able to select a dashboard to add a new user to at the point of creating the new user. This would update the dashboards without having to manually go and visit them and update them. The same could work for User Groups and Call queues. A non mandatory drop down would be great when creating these items.
1 vote -
Ability to track on audit trail to see who sent an external invite
Ability to track on audit trail to see who sent an external invite when a user or a super admin send an external invite to create a free account
1 vote -
Calculate Ring Time, Hold Time, Live Talk Time from Call Log data
Ability to calculate the ring time, hold time, and live talk time from the call log. I'm trying to analyze individual calls and need help finding a reliable way to determine what the ring time and live talk time is from the call log data.
4 votes -
only show the extension who answered the call
Currently, when the call goes through a call queue and there are multiple users who were offered the call, they all show up in the reports in the Analytics Portal. There should be a report filter that would only show the user extension that answered the specific call and would count as one call to avoid confusion in the reporting.
1 vote -
Ability to send subscriptions ad hoc vs waiting for the next top of the hour.
Ability to send subscriptions ad hoc vs waiting for the next top of the hour. Have an option to 'Send now'.
1 vote -
Ability to add user extension instead of DID in the callers section of custom rule
Ability to add user extension instead of DID in the callers section of custom rule. The customer doesnt use phone# when caller each other internally but only extension number that's why they wich to have an option to add an extension as an option for the "callers" section of custom rule.
2 votes -
The ability to generate a report displaying the last recorded MRR of an account before it churns or drops to zero.
The ability to generate a report in SFDC displaying the last recorded MRR of an account before it churns or drops to zero. This would help track the total churn rate and measure MRR attainment effectively and seamlessly.
1 vote -
Call queue is forwarding a call during business hours and being tagged as abandoned
If a call queue is forwarding a call during business hours via custom rule, the call is being tagged as abandoned. It should not be tagged as abandoned because the call was answered by the forwarding number.
1 vote -
Show ringing time and live talking time separately for outbound calls. Currently, ringing time is combined in live talking.
Show ringing time and live talking time separately for outbound calls. Currently, ringing time is combined in live talking.
1 vote -
Export Adoption & Usage
Export Adoption & Usage
4 votes -
ability to download in bulk voice recordings before they reach the 90 day expiration
I would like the ability from an admin access page download all voice recordings for specific extensions that are about to exceed the predefined archive value. We need wire recordings for over a year and it would be nice to download them in bulk by an admin instead of the user downloading then one at a time.
1 vote -
SMS logs download per user
To have the option for downloading SMS logs per user extension
1 vote -
Tagging Auto-Forwarded/Rollover Calls as "Forwarded/Transferred" and not "Missed" on Performance Reports/Analytics
In order to have a more proficient and accurate reporting, auto forwarded or transferred calls should not show as missed on the prior extension where the call originated. This prevents the report to misidentify missed and transferred calls.
1 vote
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