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1030 results found

  1. Performance Report: Missed call should not be tagged on call queue as missed if picked up by a member on another call queue.

    4 votes
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  2. We need a report to separate inbound blocked calls / SPAM from actual missed calls.
    Right now analytics gives us a total of all missed calls including blocked/SPAM and this can affect our performance data.

    2 votes
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  3. Include Message-Only Extensions in performance reports for analytics.

    1 vote
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  4. Admin should have a way to see how each of the user extension incoming call settings was set up via report or downloading the user's list.

    Since we have accounts that would like to be able to see via list or report if any of their agents added a call forwarding to their user extension. This will provide admins better control when it comes to monitoring how their agents are manipulating their user extension incoming call settings.

    This report should show the admin if the user extension uses call forwarding, custom rules, and even a mobile phone that was added…

    7 votes
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  5. Customer would like to have the ability to purchase mobile numbers from Germany.

    1 vote
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  6. Ability to download received faxes all at once & delete some of the pages in a fax before downloading

    is there a way in the RC app to delete some of the pages in a fax before i download them?
    do I have the option in the RC app to download all the received fax at once?

    3 votes
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  7. Having transferred calls and direct calls filter/KPI would be helpful.

    4 votes
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  8. Subject: Adjusting a CSV Report
    Description:
    Reports are created via the Analytics Portal under the Subscriptions section.
    Tab ticked for it for example is just the Users tab but when the report is generated and sent, it shows a couple more tabs/columns on it. The "Filters" and "KPIs" tab.
    The customer wants to not have these included and just show the tab chosen and ticked for the specific report.

    2 votes
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  9. Would like to include the outbound calls so can have more complete information about how company numbers are getting calls both inbound and outbound.

    2 votes
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  10. I have a live report dashboard called "Lending Dashboard" and I have a field that needs to show amount of calls answered by each agent. There is the correct number then it's a collapsed view and shows 2 numbers with the 2nd number being the correct amount of calls an agent has actually answered. We want to get the report to just show the second number only

    1 vote
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  11. admin user directory is very not user friendly

    1 vote
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  12. 1 vote
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  13. The customer would like to have a specific report for robocalls that they can utilize from analytics without downloading any files.

    1 vote
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  14. We hope that RingCentral will consider adding a feature similar to our previous service's "All Extension Overview." This feature allows users to input an extension number and quickly determine whether it is associated with an IVR, call queue, message-only line, or user extension. Currently, in RingCentral, users need to search through each category individually to verify the existence of an extension.

    2 votes
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  15. We would like the ability to remove or move deleted users from RingCentral's Performance Reports.
    There are several users that have been deleted but are still showing in our performance reports. The icon says they will remain for 6 months but we would like for there to be a way to remove any of the tied information like department or groups. That way they no longer show up in reports they shouldn't be in.

    1 vote
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  16. Currently, we access the call log to listen to previous calls, but we've noticed that these call logs don’t appear to carry over to the Analytics tab. We would ideally like to have the recordings accessible via analytics.

    3 votes
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  17. Have the ability to select time ranges that span over midnight. For example, I want to set my range from 5/7/25 @ 6am to 5/8/25 @ 5:59am. In my operation, those are my business hours.

    1 vote
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  18. Customer would like internal messaging/conversation from RingCentral app to be summarize like a chat transcript for future reference.

    2 votes
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  19. A report that shows all phone numbers like a hard copy of a phone directory, and is downloadable to Excel inside the admin portal.

    2 votes
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  20. I wish there were more options within analytics. For example, the longest period of time you can view DOWNLOADABLE hourly data is one week (and that is only for a limited number of queues/sites/users). There is apparently an archived "historical performance" tab that used to have this functionality, but was removed. I also think you should be able to download data using more than 1 parameter. Such as users AND the queues they work from AND the site which it is linked to. I also read somewhere in RC resources that the limitations for downloadable files are 60,000 rows or…

    1 vote
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