Skip to content
← RingCentral Ideas

Analytics & Reporting

Analytics & Reporting

Categories

JUMP TO ANOTHER FORUM

(thinking…)

How can we improve RingCentral?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

1060 results found

  1. time

    Please add the ability to see the order of agents in the call que.

    1 vote
    New  ·  0 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  2. bye

    It would be great if reporting indicated which side sends the BYE in a call. It would be very useful in troubleshooting users' problem calls. This information should be able to be pulled from the SBC.

    20 votes
    New  ·  2 comments  ·  QOS  ·  Admin →
    How important is this to you?

  3. wrap-up

    After finishing an incoming call from a queue, the agent needs to have the ability to end the wrap-up time early to put themselves back in the queue.

    5 votes
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  4. Have the ability to identify in the Performance Report which is a call and session

    I wanted to be able to identify in the Performance Report which ones are the calls and session.

    Specially my team is doing an outbound call, it would be helpful to know whether a call was under a session or an established call.

    1 vote
    New  ·  0 comments  ·  LOB  ·  Admin →
    How important is this to you?

  5. User List Report Who Downloaded RingCentral From App Store and Play Store

    Customer wants to generate a report for list of users who downloaded RingCentral app from App Store (iPhone) and Play Store (Android).

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. Request for Enhanced Audit Logs for Paging Groups

    Currently, the Audit Trail only captures changes related to Paging Only Details and the creation or deletion of a Paging Group.

    It would be highly beneficial if modifications made to the “Devices that receive pages for this group” and “Members allowed to page this group” sections were also logged in the Audit Trail. This added visibility would significantly improve change tracking and troubleshooting.

    Additionally, it would be valuable if Audit Trail data could be included in the information available for external archiving via the RingCentral Archiver feature considering that the the maximum retention period of these data are only 180…

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  7. Re-enable 90-day retention for HIPAA accounts where requested. Provide a secure, HIPAA-compliant option to store recordings beyond 30 days,

    RingCentral's current policy for HIPAA-compliant accounts is a 30-day retention period for call recordings. This is an internal policy designed to minimize the risks associated with storing Protected Health Information (PHI). And not really to comply with Hipaa policies cause IPAA does not specify a universal data retention period for all types of protected health information (PHI). However, it does require covered entities to maintain documentation related to their privacy and security practices for a minimum of six years.

    These capabilities are not currently available for HIPAA-compliant accounts. Since the 30-day retention is an internal RingCentral policy, only our developers…

    1 vote
    New  ·  0 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  8. Allow

    Develop an audit trail so a report can be run to determine if and when a user is listening to someone else's phone calls.

    1 vote
    New  ·  0 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  9. Improve Call Termination Reporting to Clearly Identify Caller Hang-ups for spog transfers

    Currently, when a call ends due to the customer hanging up during a Single Point of Gate (SPOG) transfer — a scenario where the customer calls Agent 1, who then puts the customer on hold and calls Agent 2 to create a three-way call — the call report shows the Term Party as System rather than the actual caller. This occurs because when the customer hangs up during the transfer, both agents are disconnected, and the system ends the call on their behalf.

    This reporting behavior makes it difficult to determine if the call was actually terminated by the customer…

    1 vote
    New  ·  0 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  10. missed calls that did not reach the voicemail prompt

    It would be helpful if missed calls that did not reach the voicemail prompt would still show in analytics portal to have accurate reports on how many calls were missed.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. Allow widgets to display data when clicked over hovered over.

    I would be nice if when viewing a widget, you could hover over or click into the widget to see more details. For instance, in the agent count widget, you could see what agents they are counting in the number displayed.

    1 vote
    New  ·  0 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  12. Business Analytics - Would be great to see all numbers, not just company numbers.

    In Business Analytics, the dashboard can only filter through DIDs that are configured in "Company" site. Would be great to get data on DIDs that are on other sites.

    1 vote
    New  ·  0 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  13. Would like to monitor agent activity on a daily basis, each month, year over year

    Would like to monitor agent activity on a daily basis, each month, year over year

    right now have to pull the report daily and can only do so for 6 months - can't go back in time
    with a business that is yearly vs monthly or quarterly - -I can't compare call volume sametime last year

    1 vote
    New  ·  0 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  14. Meeting Report

    Allow filtering on host name, rather than user name, when creating a meeting report.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  15. adding rows to live reports

    Adding these settings in the report when exporting all users:

    • "in company directory" box is checked

    -"forward to extension" is turned on

    1 vote
    New  ·  0 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  16. report that will show whenever the queue member is available or on DND aside from audit trail

    report that will show whenever the queue member is available or on DND aside from audit trail

    2 votes
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  17. report to where it will show which person missed or rejected the call if there are multiple numbers under the call handling of a user

    Need the ability to have a report to where it will show which person missed or rejected the call given that there are multiple numbers under the call handling of a user extension to where the call got routed.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  18. Translate AI note to other language

    To have the option to translate AI note to other language

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. Opacity control on floating keypad

    The floating keypad is brilliant especially for bulk calling but if it can be controlled to be transparent that would be great. We do not have to minimize every time to check what we are doing on its back which is most of the time of my work. You will find that lot of callers will need this feature.

    1 vote
    New  ·  0 comments  ·  Adoption & Usage  ·  Admin →
    How important is this to you?

  20. Ability to pull the Supervisor call shadowing data

    ability to pull the Supervisor call shadowing data

    How many calls did Supervisors monitor
    How long did they monitor those calls for, etc.

    1 vote
    New  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?
1 2 4 6 … 52 53
  • Don't see your idea?