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607 results found

  1. We need reporting for prior 12 months! Year over Year data would be incredible

    1 vote

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    0 comments  ·  Live Reports  ·  Admin →
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  2. I would like to be able to see the total time a user is toggled on to accept calls

    11 votes

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    1 comment  ·  Live Reports  ·  Admin →
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  3. In Live Reports, we would like the ability to see the amount of time (hours:minutes) that the member of a queue is set to "Available" throughout the day.

    8 votes

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  4. Add the option to select multiple users in managing call logs in the reports.

    3 votes

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    0 comments  ·  Other  ·  Admin →
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  5. We propose integrating missed calls into the Key Performance Indicators (KPIs) of the Performance Report for Call Queues. Currently, the report lacks visibility on missed calls for Call Queue Group Extension, hindering effective analysis of call queue efficiency. By incorporating missed call data into the report, supervisors can gain comprehensive insights into call queue performance, enabling them to address bottlenecks and optimize resource allocation for enhanced customer service. This addition would empower teams to better manage call traffic and improve overall productivity within the call queue environment.

    6 votes

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    1 comment  ·  Other  ·  Admin →
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  6. In regular text messaging through your phone (and not an app), there is the ability to “LIKE” a comment with a thumbs up. The ability to do that on ring central would be nice. If it already exists, please let me know how to do so

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  7. It would be preferable to have a cap/limit on the ability to add licenses for Live Reports. Rather than allowing anybody who has access to add licenses whenever. Since we are unable to remove licenses without contacting support.

    8 votes

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  8. Customer is requesting for the beep sound to be turned off while the call is being recorded. Reason is it is causing frustration by their customers due to the sound that is continuously beeping.

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  9. To easily specify what queue is experiencing poor and moderate calls rather than 1 by 1 checking the extensions and their respective call queues membership.

    1 vote

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    0 comments  ·  QOS  ·  Admin →
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  10. Currently super admins cannot edit live reports created by others, or see someone's private live reports board. It make it tough to manage.

    1 vote

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    0 comments  ·  Live Reports  ·  Admin →
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  11. Enterprise Portal Level Analytics covering all accounts listed at the enterprise level. This would stop having to visit each account individually for Super Admins/Enterprise Admins to create reports and dashboards.

    1 vote

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    0 comments  ·  LOB  ·  Admin →
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  12. In Business Analytics - Dashboard can be shared to a group.

    When the group membership changes (new member added, or member removed from group), currently this does not change the dashboard sharing/access.

    The current workaround requires admin to redo each dashboard permissions with the updated group members. This is time consuming and creates rooms for errors.

    If the dashboard is shared to a group, system must know who the current members are and apply permissions accordingly.

    1 vote

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    0 comments  ·  Adoption & Usage  ·  Admin →
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  13. Currently, in Business Analytics, widgets such as KPI and Graphs can be configured to target specific "queue agents".

    However, when new agents are added to the queue, the widget do not pick up new queue agents.

    This results in admin having to reconfigure every single widget when queue agent membership changes, which is very time consuming and opens room for errors.

    If the "queue agent" is selected and not specific agent checkboxes, the system should know to always scan all agent members of the queue at all time.

    1 vote

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    0 comments  ·  Live Reports  ·  Admin →
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  14. Customer requested to set the time under date refreshed to hours to avoid confusion in Perfomance reports

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  15. If there is possibility to have separate option tab for caller who missed calls Hang up ,missed calls Left voicemail, missed calls. so they can easily filter that options in the admin portal.

    4 votes

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  16. The company will be taken over by a different owner and would like to have the option to delete all SMS Log reports.

    1 vote

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    0 comments  ·  Accessibility  ·  Admin →
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  17. Call tracking will help customers drive better results from search and digital marketing. Call tracking measures how their channels, campaigns, ads, keywords, and website drive phone leads. This can help customers identify which website, campaigns, ads, or keywords are generating the most phone calls and driving the most leads.

    1 vote

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    0 comments  ·  Live Reports  ·  Admin →
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  18. Our customer needs to see who deleted the faxes or messages in audit trail.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  19. The descriptions that RC uses are not the greatest and need to be changed. For instance, when it says "Refused," that would imply that the agent refused/declined the call, which is not typically the case. If they happened to "miss" a call because they stepped away without changing their status, then they were marked as refused, which isn't the case. Those calls should be marked as missed and not refused.

    The same applies to the term abandoned as that would imply that the call hit the queue during business hours, and they hung before our team answered it. Calls should…

    1 vote

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    0 comments  ·  Live Reports  ·  Admin →
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  20. Summary:
    This feature request proposes the implementation of a centralized folder structure for RingCentral data retention. Currently, data such as call recordings and voicemail messages may be scattered across various locations within a user's account, making it difficult to manage and locate specific information.
    Problem:
    The current RingCentral data retention system lacks a central repository. Call recordings, voicemail messages, and potentially other data types are saved in separate folders or locations within a user's account. This fragmented approach poses challenges for users who need to:
    Locate specific data: Sorting through multiple folders to find a particular call recording or voicemail…

    1 vote

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    0 comments  ·  Other  ·  Admin →
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