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946 results found

  1. Performance Report - Analytics Portal Enhancement Request

    Request to add an option to filter working days only for a selected month. The feature should allow users to retrieve call data specifically during the company's business hours.

    Currently, the "Last Work Week" option only provides data for the previous week, but there is no option to filter working days across an entire month. This enhancement would improve reporting accuracy by ensuring that only relevant business-day data is included in the analysis.

    3 votes

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    New  ·  0 comments  ·  Adoption & Usage  ·  Admin →
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  2. When users modify the KPI filter in the Performance Report and navigate to other sections within Analytics (e.g., Business Analytics), the KPI settings reset to their original state upon returning to the Performance Report. This request proposes enhancing the system to retain the user's KPI filter settings across different Analytics sections.

    Current Behavior:

    Users adjust the KPI filter in the Performance Report.

    Upon navigating to another Analytics section (e.g., Business Analytics) and returning to the Performance Report, the KPI filter reverts to its default state.

    This requires users to reconfigure their KPI settings repeatedly when switching between sections.

    Requested Enhancement:

    2 votes

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  3. Provide unavailable times for each rep so we can see how long they have been unavailable or at a Do not disturb stage

    3 votes

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  4. Currently, there seems to be a confusing and misleading mismatch between the call logs and performance reports. Specifically, when a call is not answered by the recipient and a prompt is heard (e.g., "called party not available" or "number is not active"), the call will show as "Not Answered" in the call logs. However, in the Performance Reports (under Calls), it appears as "Connected - Live Talk."

    To ensure consistency, the call outcome label should be the same on both platforms for this scenario. We recommend that it be displayed as "No Answer" across both systems. It's important to note…

    2 votes

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  5. Ability to use RC app for checking call counts and not just call logs.

    1 vote

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  6. We have problems with Notifications Plus not always notifying the person who is supposed to get the call. To be able to get a log of the calls that are made by Notifications Plus. That would be very helpful. A log file would help me be able to see what is going on.

    2 votes

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  7. I would like to be able to see if and how our phone system is being used by external callers. Would be nice to see what number they call in to and the auto attendant moves there call to different users.

    1 vote

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  8. On a table widget by company numbers, allow adding columns like Name and Assigned to so you know what the number is and who it is associated to without having to lookup the number.

    1 vote

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  9. Customer wants to enable Call queue Routing and Call Queue - Remote Member Management

    2 votes

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  10. 1 vote

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  11. Customer would like to have the feature wherein on Analytics reports he can filter the user that has the RingEx liscense and the log in activity

    2 votes

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  12. We need a count of unique contacts or numbers dialed. It must be unique to show how many different numbers were dialed per period (day, week, month, etc...) Not only the amount of outbound calls but unique numbers dialed.

    1 vote

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  13. TO ADD FILTER FOR TIME RANGE FOR WEEKDAYS WITHOUT THE WEEKENDS

    2 votes

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  14. Would love to be able to select a dashboard to add a new user to at the point of creating the new user. This would update the dashboards without having to manually go and visit them and update them. The same could work for User Groups and Call queues. A non mandatory drop down would be great when creating these items.

    1 vote

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  15. Ability to track on audit trail to see who sent an external invite when a user or a super admin send an external invite to create a free account

    1 vote

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  16. Ability to calculate the ring time, hold time, and live talk time from the call log. I'm trying to analyze individual calls and need help finding a reliable way to determine what the ring time and live talk time is from the call log data.

    8 votes

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  17. Currently, when the call goes through a call queue and there are multiple users who were offered the call, they all show up in the reports in the Analytics Portal. There should be a report filter that would only show the user extension that answered the specific call and would count as one call to avoid confusion in the reporting.

    1 vote

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  18. Ability to send subscriptions ad hoc vs waiting for the next top of the hour. Have an option to 'Send now'.

    1 vote

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  19. Ability to add user extension instead of DID in the callers section of custom rule. The customer doesnt use phone# when caller each other internally but only extension number that's why they wich to have an option to add an extension as an option for the "callers" section of custom rule.

    2 votes

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  20. The ability to generate a report in SFDC displaying the last recorded MRR of an account before it churns or drops to zero. This would help track the total churn rate and measure MRR attainment effectively and seamlessly.

    1 vote

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