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  1. We would like the ability to track the average amount of time the callers remained in the queue before their call was answered. Also, it was useful information to know the number of calls answered within 30 seconds.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  2. Call queue abandonned calls: to be able to report specifically on the source (calling numbers). For each specific calling number, show:
    - how many times this number called the call queue
    - how many times they hung up while in the call queue or while the agent phones were ringing
    - CRUCIALLY (this is the most important part , DID ANY AGENT IN THE CALL QUEUE EVER CALL THEM BACK?

    5 votes

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    0 comments  ·  LOB  ·  Admin →
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  3. When a call has been monitored, the call is no longer showing in Business Analytics.

    2 votes

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    0 comments  ·  LOB  ·  Admin →
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  4. The customer would like to generate reports of the incoming calls they received from Texas only but when I filter it through an area code like "+1 (325)" by adding a Widget, it searches for anything that has +1 and 325 in it area code, prefix, or line number of a telephone number. It does not accurately filter calls by state.

    this would be a great feature request, please review.

    1 vote

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    0 comments  ·  Live Reports  ·  Admin →
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  5. We would like to have a report wherein it will show inactive RingCentral user extensions within a specified time frame.

    1 vote

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    0 comments  ·  Adoption & Usage  ·  Admin →
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  6. Hello Team,

    Customer is requesting if he could view all the call logs on the RC app that includes not only his extension but the other extensions and external transfers. Just like the Call log that you can find when you access the reports in the admin portal. He mentioned it will be more accessible for him to have it on the app instead of accessing it on the admin portal since he is always working on the field and has no access to a desktop.

    3 votes

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    0 comments  ·  Other  ·  Admin →
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  7. Super Admin should be able to access voicemail recordings using the Call log report

    2 votes

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  8. Add a new column to Reports with link to a pop out note that can be fill up by the call center operators - describing the call description/categories, operator name, etc. This will help for call center reporting/management to track the calls details / specifics and not only the metrics.

    2 votes

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    1 comment  ·  Live Reports  ·  Admin →
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  9. To have an ability to Compare calls between departments/call queues or sites,
    wanted to have only one widget where it will say the departments, the users included and detailed call routing - internal transfers, incoming and outgoing calls on a more detailed filter for comparison.

    1 vote

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    0 comments  ·  Live Reports  ·  Admin →
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  10. I need to generate a report from our switchboard, to find out the following over the last 6 months:

    1 vote

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  11. Ability for other users that is not Super Admin to access/view the live reports. Since some owners doesn't want other users to access the Admin Portal as Super admin and make changes.

    6 votes

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  12. % Missed (w/VM) is defined as "Percent of user’s inbound calls that were missed (including voicemails)." But it doesn't specify if the calls are to the queue or their direct number.

    3 votes

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  13. have a call park reporting in analytics

    2 votes

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  14. We have had Room Meetings left active when the host person did not click LEAVE or else end that meeting. So, it is left running for hours.

    I need an Alert made to trigger if any Meeting goes beyond, say two hours, and send an alert to check it. Or else make the Alert selective for abnormal timing periods.

    1 vote

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    0 comments  ·  Alerts  ·  Admin →
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  15. Detailed report on abandoned calls in a call queue in analytics which displays the phone number of the missed call or routed to voicemail and the user affected by the missed call or call routed to voicemail.

    5 votes

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  16. The customer would like to generate reports that will not include RingCentral's logo on it. Attached screenshot for reference.

    1 vote

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    0 comments  ·  Live Reports  ·  Admin →
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  17. It would be awesome to have the ability to share performance reports and subscriptions with other admins on your RC account. Setting up these reports for various business units and maintaining changes is difficult when only the admin creating the reports can view and edit them.

    2 votes

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  18. Provide a dark mode option for Business Analytics.

    5 votes

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  19. Automated report for call recording. The call recording report that will show all calls with 30 minutes length and 60 minutes length for call listening.

    1 vote

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  20. 1 vote

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