1139 results found
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Video Recording - Daily/Weekly/Monthly Reports
Would love to have a specific feature for our Daily/Weekly/Monthly Reports for our Video Recordings on our analytics to see which users are recording the meeting and not having to go through each individual recording.
4 votes -
Number of calls forwarded KPI in Analytics
In Analytics, can another KPI be added that counts the number of calls that had been forwarded when users have applied ‘Custom Rules’ and the new ‘Forward all calls’ feature.
4 votes -
Add Additional Filters to Analytics Performance Reports
Example:Extension 999707 "Florida Forward" is set as Key-Press option #1 at two sites:103-Austin104-DallasWe need to be able to see how many times key-press 1 (ext 999707) is hit from EACH site. When looking at the performance report in analytics for the 999707 extension, we can see the calls to the extension that originate from both sites, however, we cannot filter the data based on the site in which the call originated.Currently, the only way to gather this data is to expand each call and manually record the originating site....Solution:Add a filter that allows for the filtering of calls based on…
4 votes -
True "All" option in User filter on Performance Reports
Current functionality:The "Name" checkbox to include all users in the Users/Groups/Depts/IVRs/Queues filter seems to be setting the filter value to a static list of all current users. If I had saved a report yesterday that included all users, and we onboarded a few new team members today (including having them added to the phone system), the saved report does not include those incoming users. Instead, the filter maintains the static list that was set based on yesterday's users.The new users show up in the filter now, but I must manually add them to the list of included users either by…
4 votes -
Add Common Area Phones to RingCentral Analytics
It would be super helpful to be able to get reporting on common area phones in RingCentral Analytics.
4 votes -
Ring Central Analytics - Performance Reports - Add Date Range: 5 Days or Mon.-Fri.
Our business hours are Monday-Friday. It would be beneficial to have a date range added as 5 days or if better, Mon.-Fri. The Daily subscription would be assigned. We're using "Today" in the Date Range, but then Saturday/Sunday deliver blank reports and we'd like to eliminate.
4 votes -
Rolling Quarterly and/or semi-annual reports
I am trying to create a rolling report for a certain department that would give them information for the last 6 months or at the very least the last quarter. But that feature is not available, just Last 7 days, Last Work Week and Last Month. It would be nice to get a rolling report automatically emailed every x amount of days instead of having to go in and change the dates every x amount of days.
4 votes -
Call Queue SLA
I would like to see an SLA to track the percentage of time that a resource spends in the call queue and the number of calls that a resource gets while in the call queue each day.
4 votes -
Exact time when the users login to the App
I want to know what time our employees is logging in want to have a way to know the exact time when they logged in to there apps
4 votes -
Reports for overflowed calls
Requesting to get a report that overflowed to a call queue, not including the direct calls.
4 votes -
Report filter by specific range of time or hours
Customer would still like to have an option on the call logs to filter it by hours to shows specifi calls they want to display since filtering the report right now shows all and multiple pages need to click
4 votes -
Embeddable analytics dashboard
An embeddable analytics dashboard could benefit corporate users with interest in monitoring performance without dedicating as many resources as must be used currently. My personal use case would be displaying an analytics dashboard on monitors spaced throughout our corporate offices/CS departments. As of now, this practice requires an entire computer dedicated to one task, displaying one full screen webpage on a large TV. Ideally, a widget or embeddable URL will navigate to a webpage and generate a unique token that can be entered into the analytics portion of a RingCentral account to authorize access(much like how some streaming devices will…
4 votes -
Create a report to see the total call volume broken down by each hour of the day
Would like to be able to track the busiest hours of each day over a long period of time. If the report could be sorted by user or all users, that would help project staffing needs
4 votes -
LOB Analytics-include more rows per page, allow for longer heights, and give option for breakdowns in trend widget
It would be useful is for the new LOB Analytics if we could make a table widget include more results per page and make widgets height more than 4. For example if we want to make a total leaderboard of a team of 48 people, the current option would only let us see 13 a time and to need to click on next pages to see other people. Should be an option to make the pages as long as needed and then make the widgets any height to fit that need.For the trend widget, it would be useful to be…
4 votes -
Allow data on abandoned calls to be downloadable along with the other call data
Right now, when I go to the performance reports section and download calls, the abandons are not being included. I want to be able to see and download the data on what the individual abandons were.This would be useful because it will allow analysts, and by extension managers, greater visibility into what calls are being abandoned. It is hard to know when these abandons are happening, where they are coming from, how long the caller was trying to wait before hanging up, etc. without more granular data.
4 votes -
Reports on text messages that go outside the company
Our callers also use text messages to reach customers. It would be good to see how many times they reach out via text as well as by calling.
4 votes -
Added KPI's on Performance Reports Regarding IVR extensions to have a computation on how many percent callers press an option.
If an IVR has 6 options I want to have a computation percentage on each option. This will definitely help us determined on how many percent customer's presses each option on IVR to show on performance reports. Because we really need that.
4 votes -
Allow a Report to run based on which setting users are using
Would like to have a report to see what features users have enabled (such as auto-answer calls)
4 votes -
Report for the Voicemails that were already called back
On an account that had many missed calls and voicemails, it would help if there is a report that will show on how many of the voicemails or missed calls were already handled/called back.
4 votes -
Default Abandon Rate KPI
It would be nice if by default there was an abandon rate KPI, rather than having to create one in LOB KPI Building. This way we can easily troubleshoot which employees have a higher than normal abandon rate. This should be useful right off the bat to everyone.
4 votes
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