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988 results found

  1. Inbound Call Lead Tracker

    Call tracking will help customers drive better results from search and digital marketing. Call tracking measures how their channels, campaigns, ads, keywords, and website drive phone leads. This can help customers identify which website, campaigns, ads, or keywords are generating the most phone calls and driving the most leads.

    3 votes
    0 comments  ·  Live Reports  ·  Admin →
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  2. Our customer needs to see who deleted the faxes or messages in audit trail

    Our customer needs to see who deleted the faxes or messages in audit trail.

    3 votes
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  3. REQUEST KPI MADE FOR AVERAGE WAIT TIME FOR A CALL GROUP AND NUMBER OF CALLS ANSWERED WITHIN 30 SECONDS

    We would like the ability to track the average amount of time the callers remained in the queue before their call was answered. Also, it was useful information to know the number of calls answered within 30 seconds.

    3 votes
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  4. Generate report for %Missed (w/VM) with the source of the call in one tab

    % Missed (w/VM) is defined as "Percent of user’s inbound calls that were missed (including voicemails)." But it doesn't specify if the calls are to the queue or their direct number.

    3 votes
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  5. RCCC: DFO Reporting Request

    Omni Hotels is requesting an enhancement to the Digital Reporting for DFO in RCCC to include Date/Timestamp of when a DFO Case is closed. This is not available in the current available reporting.

    3 votes
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  6. Live Reports

    Requesting for this following features:status: "on a call" can be placed on top, currently it's either unavailable or available onlyif an agent is on a current call, phone number should show in live reportshave the ability to change the status of an agente.g ext 103 is on avail using live reports we can change it to unavailablebasically it's like call logs on a live report environment

    3 votes
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  7. Text message reporting metrics

    We need to be tracking if our team is actually producing at the same level as each other and/or actually sending the texts

    3 votes
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  8. Requesting to have an optio to identify transferred calls to overflow call queue and unanswered calls from the abandoned calls KPI in li...

    ...ve reports.. Requesting to have an optio to identify transferred calls to overflow call queue and unanswered calls from the abandoned calls KPI in live reports.

    3 votes
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  9. Reporting for internal messaging.

    Need to be able to search a report for messages by employee.

    3 votes
    Future Consideration  ·  4 comments  ·  Other  ·  Admin →
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  10. Adding subscriptions for Quality of Service

    Problem:No option to add a daily subscription for Quality of ServiceSteps to Reproduce1. Go to Reports Tab2. Analytics Tab3. Subscriptions4. Create New5. Clicked Report Type ( tried to create new subscription but see no option for Quality of ServiceActual Behavior: When creating a new subscription, there's is no option showing for Quality of ServiceExpected Behavior: To add an option of adding subscriptions for Quality of Service

    3 votes
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  11. Add Additional Filters to Analytics Performance Reports

    Example:Extension 999707 "Florida Forward" is set as Key-Press option #1 at two sites:103-Austin104-DallasWe need to be able to see how many times key-press 1 (ext 999707) is hit from EACH site. When looking at the performance report in analytics for the 999707 extension, we can see the calls to the extension that originate from both sites, however, we cannot filter the data based on the site in which the call originated.Currently, the only way to gather this data is to expand each call and manually record the originating site....Solution:Add a filter that allows for the filtering of calls based on…

    3 votes
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  12. Would like to have a way to check how many calls we receive on phone number assigned to IVR Menu.

    Would like to have a way to check how many calls we receive on phone number assigned to IVR Menu in your Analytics Portal. Where the calls are being routed and on what key presses caller did press.

    3 votes
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  13. leave off deactivated users from adoption and usage report

    Could we leave off the deactivated or deleted users from the adoption and usage report since those persons are not longer working for the company.

    3 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  14. Enable merging of two extensions to combine data for analytics

    We have had at least two instances of either a bug or having to switch a user to a new extension because of an issue. The problem that happens is that the analytics data stays with the old extension number, which ruins the ability to analyze things over the entire duration of an employee's time with a company. I can only imagine how many extensions "could" be created over time for many different reasons. If you could "merge" the data for two extensions by one employee, that would enable you to have accurate, long-term metrics for an employee.

    3 votes
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  15. Analytics for video usage

    It would be great if there was a report in the analytics section that easily showed the percentage of video usage per user for their meetings.

    3 votes
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  16. Add Common Area Phones to RingCentral Analytics

    It would be super helpful to be able to get reporting on common area phones in RingCentral Analytics.

    3 votes
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  17. Daily time frame call analytics

    I have encountered a situation where I need to pull a report for a call queue with incoming call metrics for a specific date range, broken down daily, for a specific time frame. For example, take the date range of 12/01/2021 to 12/31/2021. I would like to be able to see an aggregated report for that month that is broken down on a daily basis of the exact number (not average) of incoming calls, and for a specific time frame in the day such as 7am-8am. I would be a happy camper if you got this implemented. Thanks!

    3 votes
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  18. Rolling Quarterly and/or semi-annual reports

    I am trying to create a rolling report for a certain department that would give them information for the last 6 months or at the very least the last quarter. But that feature is not available, just Last 7 days, Last Work Week and Last Month. It would be nice to get a rolling report automatically emailed every x amount of days instead of having to go in and change the dates every x amount of days.

    3 votes
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  19. Add a meetings dashboard for Ring Central Video like the Ring Central Meetings dashboard.

    Have the same features as the meetings dashboard and can see usage of RCV rooms.

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  20. Analytics: Select Multiple Queues

    Admins should be able to select multiple queues when looking at Users under Performance reports.

    3 votes
    Implemented  ·  0 comments  ·  Other  ·  Admin →
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