1261 results found
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RingCentral App Message Data Export File Type Should be User Friendly
SFDC case no. 13414506
https://rc.lightning.force.com/lightning/r/Case/5002H00001IMZXTQA5/viewcompany: Elemental LED, Inc.
RC UID 252899027 (83 lines) PST
current Total MRR: USD 3,910.04
http://adp.glip.net/company-new.html?company_id=1806286849I.T. department needs to present the RingCentral App Message Data Export result to other departments like Human Resources. They are checking all of a user's team membership.5 votes -
# of Total "Actual/True" Calls
Can you please add an analytics report column/category for total # of actual/TRUE calls made that doesnt include missed, hang ups, disconnected, no answer, or wrong number? Managing a call center this would be extremely helpful when pushing agents to exceed daily minimum calls/talk time requirements?
5 votes -
User Role Permissions: Specific Users to Only Access Data from a Certain Dashboard
Limit access to only one dashboard for a site.Site call logs permissions to only access call logs and analytics data from their assigned site.
5 votes -
Performance Report Attendees Filter
Customer want to have a specific filter for their Performance Report to sort each of their specific attendees to check how many meetings they already attended to an entire date frame.
5 votes -
In Performance reports, under the user tab, allow us to select multiple call queues
Currently we can only select All Calls, Non-Queue Calls, or just one call queue. We can do the math to get the number we need, but we don't get the specific details we want for those specific queues in one place. Currently we would have to go to each queue separately to get the specific info we want.
5 votes -
Average number of fax sent and receive
We want to see our average monthly faxesThis might be a good feature on analytics for us to track how many number of faxes we are sending and receiving monthly for our report.
5 votes -
Filter by Call Direction in Performance Reports - Call Details
When filtering call information, its helpful to see the KPIs for Outbound calls as well.
5 votes -
drill down on a report for accurate missed calls on call queue
When running the KPI for abandoned and refused calls, there is no option to drill down to see which extensions it is tagged from
5 votes -
Remove ability to Unsubscribe from Performance Reports Subscriptions
Users are currently able to unsubscribe from Performance Report emails using the unsubscribe link included in the reports. This option should be removed to prevent users from unsubscribing from these reports.
4 votes -
Increase Data Retention of text message
Customer wants to increase the 5,000 messages for every user in each of these folders: Inbox, Outbox, Sent, Deleted. She wants to keep old messages as she needed it for her business.
4 votes -
It would be great to have the capability to create a Performance Report and have other members of the admin team be able to see and modify
Group Admin read/write access to all Performance reports.
4 votes -
Consolidate Redundant "After Call Work" (ACW) States in Agent Reporting
RingCX reporting currently logs redundant entries for a single "After Call Work" (ACW) session; this should be updated to match the single, continuous state shown in the Agent UI.
Currently, submitting a call disposition while in ACW triggers a new, duplicate ACW state in Agent State Change Raw and Agent States Transition reports, despite the Agent UI treating the entire post-call process as one continuous session with an uninterrupted timer.
These duplicate entries skew agent state transition metrics, forcing supervisors to parse through the data and undermines confidence in workforce management decisions.
Proposed Solution
Update the user-facing reports to merge…4 votes -
Reports
The Overview widget is currently displaying a limited number of items (top 100 only). As a result, it takes a significant amount of time for users to review and compare the performance and quality scores (Average/Good/Bad) of their sites.
The end goal is the information from the widget, would like to increase the amount of items to at least 500 or alternative way to pull that same information entirely.
4 votes -
Performance report showing monitored calls by user
Performance report showing monitored calls by user - should be listed as a KPI
4 votes -
Live Talk Time
In Live reports It would be great to see the live talk time while an agent is on the call and have update every second.
4 votes -
Option to stop email notification to user whenever I make changes in admin portal such as when I add them in the automatic call recoding.
Option to stop email notification to user whenever I make changes in admin portal such as when I add them in the automatic call recoding.
4 votes -
Download and Delivery Option in the Admin Portal for Specific Roles
Allow users assigned to specific Role Domains to have the Download and Delivery settings in the admin portal when accessing the call log.
4 votes -
Merged call details in Analytics Portal
It would be great if there were a way to generate a report detailing the frequency of call merges, conferences, and transfers.
4 votes -
Download Call Log for a Site Manager Assigned to a Custom Role
I need to enable call log downloading for those users assigned to that role.
Disable site management under multi-sites
and leave the company on the role domain
we don't want managers or reporting employees changing site settings at all4 votes -
Option to create multiple Call Log Delivery for different extensions
Currently, the Call Log Delivery Saved searches for the Call Log Email Delivery Settings can only be created for only one setup. Kindly requesting the ability to create multiple Call Log Email Delivery Settings for different extensions.
4 votes
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