1017 results found
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Analytics - Call recordings for Non-RingCX users
Please include call recordings in analytics - performance report for Non-RingCX users
3 votes -
3 votes
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Feature Request: Auto-Add Queue Members to Performance Analytics Reports & Subscriptions
Hi Team,
I’d like to request a feature enhancement for RingCentral Performance Analytics Reporting & Subscriptions to improve usability and ensure accurate reporting.
Current Challenge:
• At present, when new members are added to a Queue, they are not automatically included in Performance Analytics Reports and Subscriptions. Instead, users must manually filter and add new members to each report and subscription. This manual process introduces the risk of omission, leading to incomplete analytics, reporting inconsistencies, and missing scheduled reports.Proposed Solution:
• Implement a functionality where any user added to a Queue is automatically included in Performance Analytics Reports and…3 votes -
Option to filter working days across an entire month
Performance Report - Analytics Portal Enhancement Request
Request to add an option to filter working days only for a selected month. The feature should allow users to retrieve call data specifically during the company's business hours.
Currently, the "Last Work Week" option only provides data for the previous week, but there is no option to filter working days across an entire month. This enhancement would improve reporting accuracy by ensuring that only relevant business-day data is included in the analysis.
3 votes -
provide unavailable time for each rep
Provide unavailable times for each rep so we can see how long they have been unavailable or at a Do not disturb stage
3 votes -
Call Queue - Remote Member Management
Customer wants to enable Call queue Routing and Call Queue - Remote Member Management
3 votes -
TO ADD FILTER FOR TIME RANGE FOR WEEKDAYS WITHOUT THE WEEKENDS
TO ADD FILTER FOR TIME RANGE FOR WEEKDAYS WITHOUT THE WEEKENDS
3 votes -
Lock Ringtone Volume for Polycom
Looking for an ability to have the option to Lock the RingTone Volume for any Desk phone devices (Polycom) so that other users cannot adjust the volume
e.g : The manager one of our stores is hoping to see if we can set the Ringtone volumes of the desk phones so users can't turn them down or off. Thanks
3 votes -
Call Tracking & Attribution
Integrate features such as the ones on CallRail so users can get granular detail on call tracking and call attribution to help with marketing campaigns and lead generation. Integrating website form tracking would be helpful as well.
3 votes -
RingSense: Add ability to differentiate the voice queues in RingSense reporting
Add the ability to differentiate the voice queues for data shown in RingSense reporting. This would give a clearer indication of volume for clients and make it easier to organize data on their end.
3 votes -
Yearly Report for Calling Minutes Usage Per Month and Per Phone Number
We would like to request the addition of a report feature that can track the number of calling minutes used per phone number, broken down by month, with a year-end summary. This report would greatly assist us in monitoring usage patterns and identifying any phone numbers that may be approaching or exceeding usage limits over the course of the year.
Having this data would enable us to proactively manage and address any potential overage issues before they occur.
3 votes -
All filters should be available in every report. Also, let’s add more detailed columns, like wait time and ring time, in the performance re
Please ensure that all filters are available across all reports to improve data accessibility and usability. This will allow users to customize their views based on specific criteria, making it easier to analyze the data effectively.
Additionally, incorporating more detailed columns in the performance report, such as wait time and ring time, will provide valuable insights into our operations. Understanding these metrics will help us identify trends and areas for improvement in our performance.
3 votes -
Generate report for call queue after hours calls
Generate report for call queue after hours calls
3 votes -
Specific Future Dated Scheduled Reports Option
To have the Analytics Report Subscription's Email Delivery Schedule an option to create one that will allow the customers to set specific future dates.
3 votes -
On the Adoption & Usage reports, filter by Site or by Department
On the Adoption & Usage reports, can I see a filter by Site or by Department? In case I would only want to focus on several sites within a region or one site only.
3 votes -
Combine All Subscription Reports in One Email
Have 3 different reports created. Would be best if can have a setting that can combine all 3 subscription reports in just one email
3 votes -
Soft client registration report
Currently, the Adoption and Usage report only captures data when a user makes a call. We would like a report that shows when a user successfully signs in and authenticates a softclient. This will makes it easier to understand what versions end users are on, even if they are not currently or have not used the soft client in the last 30 days.
3 votes -
Notification to the users that the call has been answered
Call queue notification to the users that the call has been answered from another device.
3 votes -
The capability to log the time stamp of Desk phone DND status.
It will be better if we can log the DND time stamp of the desk phone for monitoring.
3 votes -
Ability to send report via email immediately.
I would like the ability to create the report and have it sent via email without having to wait for the date and time to tick over to auto generate.
There needs to be a send now option when you have a saved report.3 votes
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