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1001 results found

  1. Specific Future Dated Scheduled Reports Option

    To have the Analytics Report Subscription's Email Delivery Schedule an option to create one that will allow the customers to set specific future dates.

    3 votes
    New  ·  0 comments  ·  Subscriptions  ·  Admin →
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  2. On the Adoption & Usage reports, filter by Site or by Department

    On the Adoption & Usage reports, can I see a filter by Site or by Department? In case I would only want to focus on several sites within a region or one site only.

    3 votes
    New  ·  0 comments  ·  Adoption & Usage  ·  Admin →
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  3. Combine All Subscription Reports in One Email

    Have 3 different reports created. Would be best if can have a setting that can combine all 3 subscription reports in just one email

    3 votes
    New  ·  0 comments  ·  Subscriptions  ·  Admin →
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  4. Notification to the users that the call has been answered

    Call queue notification to the users that the call has been answered from another device.

    3 votes
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  5. The capability to log the time stamp of Desk phone DND status.

    It will be better if we can log the DND time stamp of the desk phone for monitoring.

    3 votes
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  6. Ability to send report via email immediately.

    I would like the ability to create the report and have it sent via email without having to wait for the date and time to tick over to auto generate.
    There needs to be a send now option when you have a saved report.

    3 votes
    New  ·  0 comments  ·  Adoption & Usage  ·  Admin →
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  7. directory integration under super admin

    adding contacts in entire company contacts uploading has problems should have ability to add info you like atm need to fill in all data or wont upload , also is issue with this should be able to go to call log add entire contacts from call log quick will be way easier

    3 votes
    New  ·  1 comment  ·  Other  ·  Admin →
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  8. Call Queue extension can separate another ring group in the Queue

    Call Queue extension can separate another ring group in the Queue /

    Currently under our call queue, we have incoming calls ring to 4 extensions. We would like it to ring 4 times to 2 extensions at the same time,
    Then after the first 4 rings the incoming call gets transferred to 5 extensions then revert to another

    3 votes
    New  ·  1 comment  ·  Other  ·  Admin →
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  9. Ability To Change Subscription Status Without Being Logged In As The User

    We have a user who wants to be removed from receiving a few Analytic Reports. RingCentral needs to have the ability through the Admin Portal for an Admin to be able to manage which Users are sending or receiving reports rather than having to log in as the original user who is generating the reports then viewing subscriptions and then removing the user receiving the reports.

    3 votes
    New  ·  0 comments  ·  Subscriptions  ·  Admin →
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  10. Live Real time QoS monitoring for each call

    in QoS Report, on the call part it would be helpful to expand the Live Call and see or display QoS for that Live Call to assist in troubleshooting and isolating cause, have necessary details for escalation

    3 votes
    New  ·  0 comments  ·  QOS  ·  Admin →
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  11. Call Data Report Improvement

    The customer would like to have the option to generate call reports wherein they can view the total number of calls answered simultaneously as well as the maximum number of users that are on a phone call at the exact time in a given day.

    3 votes
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  12. Filter Users By Site in Analytics Performance Report

    One of the filters in the Performance Report is Sites. While selecting the site, it changes the KPIs, but does not filter down the user list to the members of that site. Site Filters should change the entire report, not just one section.

    3 votes
    New  ·  1 comment  ·  Live Reports  ·  Admin →
    How important is this to you?

  13. Analytics Abandoned calls

    According to the description of Abandoned calls are calls that started waiting in the queue but were hung up before the call was answered or went to voicemail.

    Customer requesting to separate the "hung up before the call" and "went to voicemail" on the Reports.

    3 votes
    New  ·  1 comment  ·  Live Reports  ·  Admin →
    How important is this to you?

  14. increase for non-profit organization SMS allotment

    As advised by our SMS team, Non-profit organizations cannot have number pools at the moment. They are working on a solution but don't have any specific timeline/ETA.

    3 votes
    New  ·  1 comment  ·  Subscriptions  ·  Admin →
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  15. Show total calls

    I have a column of the number of Inbound and Outbound calls, yet i need to look and calculate and add them to see Total Calls.

    I simply want a column that shows total calls (in & Out) Live reports - Agent View

    3 votes
    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  16. Inbound calls showing an outbound call

    When you check call logs and filter by User Extensions, calls from the call queue or user extensions show outbound calls instead of inbound. It would be best if calls were shown according to the original action taken, either inbound or outbound, regardless of whether we filter the calls.

    3 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  17. Ability to add common area phones to call queue

    I want to add common area phones to call queue ring group/member

    3 votes
    New  ·  1 comment  ·  Other  ·  Admin →
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  18. download reports to where transfered calls are sent automatically

    When gathering report for a certain call and need to download the report to where the calls are being transfered to not be done manually but the data is automatically showing to where it was transfered

    3 votes
    0 comments  ·  Accessibility  ·  Admin →
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  19. Reporting Enhancement: Add categories for type of inbound calls to MVP queues.

    Reporting Enhancement: Inbound MVP: Add categories for type of call for MVP queues. This will allow us to to understand the types / reasons for inbound calls

    3 votes
    0 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  20. Analytics Company Numbers- Ability to filter if its routed to the call Call queue,IVR or User

    Analytics Company Numbers- Ability to filter if calls are routed to the Call queue,IVR, or User

    3 votes
    1 comment  ·  Other  ·  Admin →
    How important is this to you?
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