1305 results found
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Expanding the date range of Usage frequency
Currently, usage frequency only generates 30 days back from the last date of date range selected.
We're looking forward to have wider date range for usage frequency so customer can run it for 2 months to 6 months range.
5 votes -
Request to Include Abandoned and Forwarded Calls in Performance Report
To improve our call monitoring and reporting, I request that you add both abandoned calls and forwarded calls to the performance report. Since we cannot provide call log or admin portal access to everyone, having these details in the report will help relevant team members track call activity and performance without needing direct system access.
5 votes -
Integration of ringcx calls in ringex analytics
Integrations of all calls for ring cx in the ring ex analytics dashboard. For example for QoS informations of ring cx calls. an overview of incoming ring ex and ring cx calls.
5 votes -
Total numbers of direct calls and transferred calls to an extension
Having transferred calls and direct calls filter/KPI would be helpful.
5 votes -
Summarize internal messaging/conversation in Ringcentral app like a chat transcript
Customer would like internal messaging/conversation from RingCentral app to be summarize like a chat transcript for future reference.
5 votes -
5 votes
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Email triggered for Abandoned calls
Is there a way we can trigger an email for Abandoned calls? or if the Abandoned Call Rate for a User is over a certain value % or quantity?
5 votes -
Ability to search calls using call ID/call information in Business Analytics
Would like to have an option in Business Analytics to be able to search call information using call ID or telephony ID without downloading the reports and manually searching through the report. It would be best to have the option to search call information on the Business Analytics page.
5 votes -
Option to Hide Phone Number and Display Only Caller ID Name in SMS/Text Messages
Currently, when sending SMS or text messages via RingCentral, the recipient can see both the phone number and the Caller ID name. It would be beneficial if there were an option to hide the sender's phone number entirely and only display the Caller ID name, providing a more professional and private experience for users.
This feature would be especially useful for businesses that wish to maintain privacy for their employees or departments while communicating via text, ensuring that only the business name or a designated Caller ID is visible to recipients.
The ability to toggle this feature on/off or apply…
5 votes -
reporting to show who is the manager of all call queues
The customer would like to be able to generate a report showing who the manager of each call queue is.
5 votes -
Generate Report for calls being monitored
Calls that are monitored are not showing under the action tab for call logs
5 votes -
Add multiple email recipient on Call Log Delivery Setting
Description: Currently, the Call Log Delivery Setting allows only one email address to receive call logs. We request the implementation of a feature that permits multiple email recipients to be added for this setting.
Reason: Allowing multiple email addresses for call log delivery would significantly enhance collaboration and communication within teams. It ensures that all relevant stakeholders—such as managers, team members, and support staff—receive important call information simultaneously, improving response times and facilitating better decision-making. This feature would streamline operations, reduce the chances of missed communications, and foster a more integrated approach to team management.
5 votes -
License type in All users list download report
Need to add "License type column" in All users list download report.
5 votes -
I need my staff to be able to track their talk time LIVE throughout the day. We have always been able to do this before.
Each user should be able to see their current talk time totals for the day LIVE. My team is expected to have 3 hours or more of talk time each day. It is critical for them to be able to track this and see where they are throughout the day. We have always been able to do this with our other carriers, so it is strange that there is not a function for them to do this with Ring Central.
5 votes -
Live Reports Data to show call queue member's state if logged in to Phone App or not
Live Reports should show the call queue member's state on the Phone App. When a user logs out from the application, Live Reports should show members state as "Unavailable" since the user is not logged in to the Phone App.
5 votes -
Filter Users By Site in Analytics Performance Report
One of the filters in the Performance Report is Sites. While selecting the site, it changes the KPIs, but does not filter down the user list to the members of that site. Site Filters should change the entire report, not just one section.
5 votes -
Ability to edit global filters on a shared Business Analytics dashboard
The ability to edit all the global filters in Business Analytics dashboards created by someone else and shared with others. Right now, there is view-only access and the ability to duplicate the report. We'd like to minimize the # of ad-hoc reports being used by Supervisors, and instead allow one dashboard of all widgets exec leadership deems critical, with the option to filter the global filters so that any one given Supervisor can see (1) their team's performance, and (2) within whatever date range they require.
5 votes -
retrieve the settings if the user was deleted accidentally.
To be able to recover the user's ext data in case ext a was accidentally deleted.
5 votes -
Show total calls
I have a column of the number of Inbound and Outbound calls, yet i need to look and calculate and add them to see Total Calls.
I simply want a column that shows total calls (in & Out) Live reports - Agent View
5 votes -
Ability to add common area phones to call queue
I want to add common area phones to call queue ring group/member
5 votes
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