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1017 results found

  1. Call reports from frequent callers.

    I can see the reports to count calls by user and queue but I want to get a report showing customer's phone numbers who have called us multiple times from the same number

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  2. The ability to check performance reports of all call queues even though you're not assigned as manager to it

    The ability to check performance reports of all call queues even though you're not assigned as manager to it

    4 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  3. Remove Clutter from WallBoard

    Why have a wall board mode if you're going to keep those silly warnings and license status download buttons. Please remove these to make it a true wallboard.

    4 votes
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  4. Detailed Transfer Call Report

    A report that pulls information for the transferred calls per user. We would like a more detailed report for who users are transferring to.

    4 votes
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  5. Productivity reporting per agent

    The ability to pull a report on when they log on and off for comparison with work time. This should be a standard available report to help in managing the productivity of our agents.

    4 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  6. Multiple owners for Public Dashboard

    The customer wants other super admin extensions to be able to edit/change the saved dashboard that he shared with them.

    4 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  7. # of Total "Actual/True" Calls

    Can you please add an analytics report column/category for total # of actual/TRUE calls made that doesnt include missed, hang ups, disconnected, no answer, or wrong number? Managing a call center this would be extremely helpful when pushing agents to exceed daily minimum calls/talk time requirements?

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  8. Add number of calls refused to live reports

    Trying to figure out how many calls a rep was offered and how many were taken on an intraday basis to tighten feedback loop

    4 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  9. Add "Forwarded To" information to an Analytics report.

    Under The reports "Call Log" there is a column stating "Forward To" which pops up under the detailed view . I would like to be able to generate and export this information in a Analytics Report.

    4 votes
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  10. User Role Permissions: Specific Users to Only Access Data from a Certain Dashboard

    Limit access to only one dashboard for a site.Site call logs permissions to only access call logs and analytics data from their assigned site.

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  11. Add all the numbers on reports analytics

    The client wanted to see all numbers on his account on reports analytics under company numbers.

    4 votes
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  12. Business Analytics Date Range - User Permissions

    Would love to have access to changing the date range in business analytics regardless of the user. Right now, if one user creates a dashboard, another user cannot change the date range.

    4 votes
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  13. Option to come up with the most called hours.

    There should be an option wherein we can search for the most called hours for that month or week, because we are aiming to know on which hour do we have most call volume for the purpose of availability of schedules.

    4 votes
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  14. Filter by Call Direction in Performance Reports - Call Details

    When filtering call information, its helpful to see the KPIs for Outbound calls as well.

    4 votes
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  15. Customize Option for Analytic Tab

    I hope that we have the option to customize the tabs we have from the Analytics, like changing the color for each tab, which can help us determine the tabs quickly.

    4 votes
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  16. bye

    It would be great if reporting indicated which side sends the BYE in a call. It would be very useful in troubleshooting users' problem calls. This information should be able to be pulled from the SBC.

    3 votes
    New  ·  0 comments  ·  QOS  ·  Admin →
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  17. Integration of ringcx calls in ringex analytics

    Integrations of all calls for ring cx in the ring ex analytics dashboard. For example for QoS informations of ring cx calls. an overview of incoming ring ex and ring cx calls.

    3 votes
    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  18. Ability to download received faxes all at once & delete some of the pages in a fax before downloading

    Ability to download received faxes all at once & delete some of the pages in a fax before downloading

    is there a way in the RC app to delete some of the pages in a fax before i download them?
    do I have the option in the RC app to download all the received fax at once?

    3 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  19. Ability to access the call recordings through RingEX Analytics

    Currently, we access the call log to listen to previous calls, but we've noticed that these call logs don’t appear to carry over to the Analytics tab. We would ideally like to have the recordings accessible via analytics.

    3 votes
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  20. List of Users Created For More than 1 Year

    To have a reporting tool or list of the users created for more than a year ago. Show the additional users information.
    Related FR: https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48748538-user-extension-and-device-report

    3 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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