1350 results found
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Performance Report during weekdays
needs to get the performance report from different months but only wants the data from weekdays, doesn't want to use weekends
6 votes -
Live Call Reporting
Live call count dashboards for users, maybe on HUB. When employees have call counts they have to meet daily they really need to able to see their own live metrics.
6 votes -
Define our set SLA definitions on reports
Out clients require the Service level definitions on the phone reports. Right now we have to pull to Excel and manually add to every report we pull for them. We need the SL Definitions to auto pull the configured data to Excel AND the Pdf version. I have attached an example of what our old phone system report looked like. the information auto pulled through.
6 votes -
Power BI Integration
Looking for an easy way to integrate with Power BI in order to streamline call dashboard.
6 votes -
Change Date Format When Downloading Audit Trail
When the customer downloads the audit trail via the portal, the date format appears as Month/Day/Year. However, the customer prefers it to be in the Australian format, which is Day/Month/Year. Interestingly, the audit trail displays the correct Australian date format while viewing it, but the format changes when downloaded.
6 votes -
Conference call roster of participants
provide under analytics the ability to print a report of all phone numbers that called in and participated on a conference call.
6 votes -
Disable session timeouts for Live Reports
Can you please disable session timeouts on our account? We need to keep Live Reports active for a office screen. After a few hours (maybe 24) the address https://analytics.ringcentral.com/ goes to the authorize screen. I currently have session time maxed to 24 hours. Please help otherwise our Live Reports license is useless to us and its not cheap.
6 votes -
Allow widgets to be moved on dashboard
I like the dashboards though a little more documentation is needed to get the most out of them. My idea: ability to adjust the position of the widgets to move what is most important to the top of the dashboard
6 votes -
Business Analytics Date Range - User Permissions
Would love to have access to changing the date range in business analytics regardless of the user. Right now, if one user creates a dashboard, another user cannot change the date range.
6 votes -
Call queue: Able to show the total calls and total answered calls of the call queue members within 30 secs excluding abandoned call
The customer needs the total number of calls that were answered by their call queue members within 30 seconds for their SLA excluding abandoned calls. Under the Performace report > call queue, no option to filter a KPI for SLA for the call queue members who answered a call within 30 seconds.
6 votes -
Use Nomadic 911 For Location Information
Have the analytics tool pull location information from nomadic 911 IP location data. That way the information doesn't need to be loaded into both 911 and analytics.
6 votes -
call record
Have the ability to delete/remove call recording on the admin portal without it getting deleted from the app.
5 votes -
Yealink T54W/T4U Series: One-Touch Handset Button for Manual Night/After-Hours Mode
Summary
Requesting the ability to configure a dedicated line key / DND / BLF button on Yealink T54W (and T4U series) handsets that allows staff to manually toggle the main company phone line between standard business hours mode and the After-Hours IVR menu with a single button press.Business Use Case & Value
Currently, automatic business-hour schedules handle standard open/close times, but they do not accommodate unpredictable operational changes such as staff taking lunch breaks or leaving early. Having a physical "Night Button" on the front desk or main handsets will allow employees to instantly route incoming calls to the…5 votes -
custom role can only access selected call queue on analytics
Wants to have an option to have selected call queues visible to the said custom role. an option to hide specific call queues on that custom role
5 votes -
Add "Average Speed to Answer" (ASA) Metric to Business Analytics Pro Company Numbers
- Business Need & Problem StatementThe customer utilizes Business Analytics Pro to manage performance and track service metrics across various business units. They require the ability to measure Average Speed to Answer (ASA) sliced directly by individual Company Phone Numbers.Currently, when marketing campaigns, regional lines, or specific line-of-business DIDs point to shared response targets, stakeholders cannot evaluate wait times or answering performance based on the specific entry phone number the customer dialed.2. Product GapIn Business Analytics Pro > Performance Reports > Company Numbers, users have access to metrics such as Inbound Calls, Missed Calls, Avg Ring Time, and Handle Time, but…
5 votes -
Ability to Export/Download Call Logs directly within the RingCentral App
Add a native export button within the RingCentral desktop app's Phone > Calls tab, allowing users to download call logs directly into a CSV or PDF file. Currently, users are forced to leave the desktop application and log into the web-based RingCentral Admin Portal under Analytics/Reports to pull call history data, which creates unnecessary steps for routine admin tasks. Adding a simple export option or multi-select functionality—similar to the app's existing text message and voicemail download features—would streamline daily workflows, make client record-keeping much faster, and eliminate friction for desktop users.
5 votes -
Access to the call transcript of other extensions
Configure permissions to allow the Super Admin role to access, review, and download call transcripts by other user extensions
5 votes -
Call Queue Callback Details (Call Queue Booster)
The customer is requesting a reporting solution to track missed, successful and unsuccessful callback attempts across available reporting tools. They need visibility into failed callbacks to identify customers who were not reached and follow up accordingly .
This capability is currently on the roadmap for late Q3/early Q4. Customers who already have Call Queue Booster will not need to purchase the Pro license to access this functionality.
5 votes -
Ability to view what specific activity of users
Ability to view what specific feature the user or any member in the account is currently checking, like what subscriptions, reporting, or any part of the account. How often do they look at the reports and see how many scheduled reports are from the whole account?
5 votes -
Performance report showing monitored calls by user
Performance report showing monitored calls by user - should be listed as a KPI
5 votes
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