1139 results found
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An ability to set up multiple scheduled report deliveries
I have a user who is looking to schedule multiple call reports containing differing parameters to be emailed to separate users. We were able to set up one, but could not find an option to schedule additional reports containing alternative parameters. Put more simply, we are looking to set up multiple scheduled report deliveries so that User X receives a report containing info from parameter set A, and User Y receives a report containing info from parameter set B.
4 votes -
Add bulk phone number in the custom rule from auto receptionist
customer wants to add a lot of number in bulk from their custom rule in their auto receptionist.
4 votes -
Analytics report for SMS and Fax
Have the option to see what number(s) each extension is actually using in Analytics report for SMS and Faxing as we want to know which numbers are being used for Faxing and for Texting per each site/extension.
4 votes -
Ability to access the call recordings through RingEX Analytics
Currently, we access the call log to listen to previous calls, but we've noticed that these call logs don’t appear to carry over to the Analytics tab. We would ideally like to have the recordings accessible via analytics.
4 votes -
RCX Fields
Overall we would like any field that is a date or time field to exist not as a text field but an actual date/time that has options to edit format. Default is that fields should be DD/MM/YY HH:MM and then allow people to choose to just show time, just show date or even show "Thursday April 10th 10:53AM PST" as you would be able to in most other modern business reporting tools.
The other main item was the double quotes when exporting to csv. No other tool we work with acts that way and requires cleanup.
Metric: Interaction Start Quarter…
4 votes -
Report that shows which platform was used by the user
We need a report that will show the user's log-in and log-out time in the RingCentral app.
Please have it so that desk top and mobile app will have a separate report.
4 votes -
Same-Day Missed Call Return Report
We'd like to propose a new analytics report feature that tracks whether users return missed calls within the same day. This report would provide valuable insights into our team's responsiveness and help improve our customer service metrics.
Key details for the proposed report:
- Identify missed calls
- Track if these calls are returned by the same user
- Filter for returns made within the same calendar day
- Display data in an easy-to-read format (e.g., percentage of missed calls returned)4 votes -
Queue Time" per team member.
Customer would like to get a report of the amount of time our users spend in the "queue". In other words "Queue Time" per team member.
4 votes -
Include Limited Extensions Call Data to Analytics Reporting
Enable call data from Limited Extensions to be included in Analytics Reporting, allowing businesses to:
Monitor call activity for Limited Extensions.
Generate reports for internal tracking and auditing.
Gain insights into overall system usage and performance.4 votes -
Lock Ringtone Volume for Polycom
Looking for an ability to have the option to Lock the RingTone Volume for any Desk phone devices (Polycom) so that other users cannot adjust the volume
e.g : The manager one of our stores is hoping to see if we can set the Ringtone volumes of the desk phones so users can't turn them down or off. Thanks
4 votes -
Analytics for faxes
You have no analytics for faxing. No way to download how many pages are sent nor by whom.
4 votes -
Yearly Report for Calling Minutes Usage Per Month and Per Phone Number
We would like to request the addition of a report feature that can track the number of calling minutes used per phone number, broken down by month, with a year-end summary. This report would greatly assist us in monitoring usage patterns and identifying any phone numbers that may be approaching or exceeding usage limits over the course of the year.
Having this data would enable us to proactively manage and address any potential overage issues before they occur.
4 votes -
Choose multiple call queue when creating subscription on analytics
Generate a consolidated report of user data across multiple call queues.
I have multiple call queues with the same users, and It's better to have a weekly report that provides call statistics for each user in each queue, including total calls, average calls per day, and average handle time.
4 votes -
Ability to generate reports who joined the audio conference via a dial-in
Ability to generate reports who joined the audio conference via a dial-in
4 votes -
Add multiple email recipient on Call Log Delivery Setting
Description: Currently, the Call Log Delivery Setting allows only one email address to receive call logs. We request the implementation of a feature that permits multiple email recipients to be added for this setting.
Reason: Allowing multiple email addresses for call log delivery would significantly enhance collaboration and communication within teams. It ensures that all relevant stakeholders—such as managers, team members, and support staff—receive important call information simultaneously, improving response times and facilitating better decision-making. This feature would streamline operations, reduce the chances of missed communications, and foster a more integrated approach to team management.
4 votes -
SLA BREAKDOWN
Hello, Reference Case: 25759433 we would like to be able to run performance reports with different levels of SLA (% of Calls answered in 30, 60, and 90 seconds) and be able to retro get the data instead of only being able to pull what is from the live SLA marker. I tried pulling a previous month's SLA with different SLA settings but only got the same number as what the live SLA setting was at. I would ideally like to see the different. Additionally, I would like the Business Analytics to have an SLA option since only performance reports…
4 votes -
Business Analytics - Refused Calls
The current Business Analytics dashboard doesn't have Refused Calls
4 votes -
Generate report for call queue after hours calls
Generate report for call queue after hours calls
4 votes -
customize downloading call log reports
Wants to have a way to customize downloaded call log reports either detailed or simple.
4 votes -
The capability to log the time stamp of Desk phone DND status.
It will be better if we can log the DND time stamp of the desk phone for monitoring.
4 votes
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