880 results found
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Add Additional Filters to Analytics Performance Reports
Example:Extension 999707 "Florida Forward" is set as Key-Press option #1 at two sites:103-Austin104-DallasWe need to be able to see how many times key-press 1 (ext 999707) is hit from EACH site. When looking at the performance report in analytics for the 999707 extension, we can see the calls to the extension that originate from both sites, however, we cannot filter the data based on the site in which the call originated.Currently, the only way to gather this data is to expand each call and manually record the originating site....Solution:Add a filter that allows for the filtering of calls based on…
3 votes -
Would like to have a way to check how many calls we receive on phone number assigned to IVR Menu.
Would like to have a way to check how many calls we receive on phone number assigned to IVR Menu in your Analytics Portal. Where the calls are being routed and on what key presses caller did press.
3 votes -
Enable merging of two extensions to combine data for analytics
We have had at least two instances of either a bug or having to switch a user to a new extension because of an issue. The problem that happens is that the analytics data stays with the old extension number, which ruins the ability to analyze things over the entire duration of an employee's time with a company. I can only imagine how many extensions "could" be created over time for many different reasons. If you could "merge" the data for two extensions by one employee, that would enable you to have accurate, long-term metrics for an employee.
3 votes -
Analytics for video usage
It would be great if there was a report in the analytics section that easily showed the percentage of video usage per user for their meetings.
3 votes -
Add Common Area Phones to RingCentral Analytics
It would be super helpful to be able to get reporting on common area phones in RingCentral Analytics.
3 votes -
Daily time frame call analytics
I have encountered a situation where I need to pull a report for a call queue with incoming call metrics for a specific date range, broken down daily, for a specific time frame. For example, take the date range of 12/01/2021 to 12/31/2021. I would like to be able to see an aggregated report for that month that is broken down on a daily basis of the exact number (not average) of incoming calls, and for a specific time frame in the day such as 7am-8am. I would be a happy camper if you got this implemented. Thanks!
3 votes -
Rolling Quarterly and/or semi-annual reports
I am trying to create a rolling report for a certain department that would give them information for the last 6 months or at the very least the last quarter. But that feature is not available, just Last 7 days, Last Work Week and Last Month. It would be nice to get a rolling report automatically emailed every x amount of days instead of having to go in and change the dates every x amount of days.
3 votes -
Performance Reports Line Graph
It would be better to include the line graph from the performance reports when downloading/exporting the report via pdf file
3 votes -
Add a meetings dashboard for Ring Central Video like the Ring Central Meetings dashboard.
Have the same features as the meetings dashboard and can see usage of RCV rooms.
3 votes -
Analytics: Select Multiple Queues
Admins should be able to select multiple queues when looking at Users under Performance reports.
3 votes -
Idea for Performance report
On the performance report it would be helpful to have the VM/Missed separated from the Missed calls. Currently we are going through the call log manually to separate them out. We have to keep track of how many calls ring through and make it to voicemail so having those set completely from missed calls that just hang up before VM would be great.
3 votes -
Call start times in hh:mm:ss.
In simple call logs, Analytics-Performance Reports and Analytics-QoS-Call logs, call start times are only given in hh:mm.
3 votes -
create a report option to show a time stamp of when a tech queues in and out
this will allow me to see what time they queued out and make sure it matches up with tickets or question why they were not queued in if they were not actively working a ticket.
3 votes -
Add a saves as pdf button on LOB analytics
Download is not available as pdf
3 votes -
QOS and call logs for CX1 to RC connections
Currently, our CX1 agents take all call on RC endpoints (RC softphone, or RC provisioned Polycom phones) via CX1 Station ID's. Unfortunately, RC call logs aren't recording these connections at all. Also, we can not get any QOS data on these calls. We would REALLY like to have QOS work on these extensions, and we'd love to see how often agents reconnect to thier agent legs.
3 votes -
abandoned calls
should have a report on the analytics on where you can see the number of abandoned calls or ended calls while waiting on the line before going to our vm.
3 votes -
RingCentral Analytics: Date Format option for Day/Month
Please may we request the ability to set/change the date format in RingCentral Analytics?Currently the format is Month/Day, but here in the UK we are accustomed to working with the Day/Month format.
3 votes -
run a report on companywide tasks assigned in RC
Is there a way to run reports on tasks inside analytics? we're looking to run a report on companywide tasks assigned in RC who they were assigned to; completion duration
3 votes -
Allow import of Call logs from CC to UC or vice versa
would like to be able to export call logs/contact history from CC or UC and then import it to the other
3 votes -
Add ability to create forecast reports in Analytics
This would be great for managers of call queues to get an idea of how many calls to expect in the coming week on certain days, or certain holidays for example
3 votes
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