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  1. Ability to add a second number for the verification code …. When I sign in I have my primary number and an email address that I can send the verification code but I want to add either a second email or a second phone number to receive those verifications

    2 votes

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  2. Listening to call queue voicemails should be restricted so only one person at a time can listen to a specific voicemail.

    2 votes

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  3. Option to download Tasks reports from RingCentral app or Admin portal

    2 votes

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    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  4. Customer wants to have an option to print the live transcription for their reference

    2 votes

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  5. Adding detailed call logs to include forwarding information would be a valuable enhancement. In this scenario, the call log would display:

    Dialed: Ext. 103
    Forwarded to: Ext. 102
    Answered by: Ext. 102

    This provides a clear trail of the call's path, improving transparency and helping users understand how their calls are being routed and handled within the system.

    2 votes

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  6. Ability or way to get all the account's data and obtain it in a zip file.

    2 votes

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  7. Recording to be added on the spreadsheet for delivery reports.

    2 votes

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  8. To have a weekly or monthly reporting or collation of AI notes for calls on the said duration. Can be included on the Reports/Analytics or can be on AI tab itself.

    2 votes

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  9. Add the ability to differentiate the voice queues for data shown in RingSense reporting. This would give a clearer indication of volume for clients and make it easier to organize data on their end.

    2 votes

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  10. We would like to request the addition of a report feature that can track the number of calling minutes used per phone number, broken down by month, with a year-end summary. This report would greatly assist us in monitoring usage patterns and identifying any phone numbers that may be approaching or exceeding usage limits over the course of the year.

    Having this data would enable us to proactively manage and address any potential overage issues before they occur.

    2 votes

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    New  ·  0 comments  ·  Adoption & Usage  ·  Admin →
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  11. When edit a widget, currently data displayed when in "edit" mode does not take into account any dimension filters that are applied at the dashboard level. This can cause apparent discrepancies in the data displayed when in edit mode.
    This causes confusion for our customers, as it appears there is incorrect data displayed.

    2 votes

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    New  ·  1 comment  ·  Adoption & Usage  ·  Admin →
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  12. I would like to saved the manual call recording on admin portal not only on the extension who did a manual call recording- for outbound

    2 votes

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  13. The customer wants to have generate reports for the contacts they add on a daily basis for sales purposes.

    2 votes

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  14. When pulling the Interactions by Channel Type by Agent report, all agents that handled (were assigned/worked on) interventions for the filtered date period should show and be reflected on the report, specifically from the digital interactions.

    2 votes

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  15. To get automated call logs for specific users.

    The analytics is not pulling up for the individual user
    Just the KPI info.

    2 votes

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  16. In the Call Log we can download MP3's of the calls made over the last several days, however we cannot set this up as a subscription to have these calls downloaded and emailed over on a weekly / monthly basis.

    2 votes

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  17. An option for the customer to change their desk phone themes to Dark Mode.

    2 votes

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    New  ·  0 comments  ·  Rooms & Devices  ·  Admin →
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  18. In the Call Log report, we want to quickly identify who accepted a call. However, even when a call is answered, the name of the user who owns the phone is not displayed immediately. The user’s name only appears after clicking on the call details. We would like this information to be shown upfront.

    2 votes

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  19. Customer would like to have a technician to come over to provision the phones for them personally.

    2 votes

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  20. Large accounts where there are more than 2 accounts should be able to create a dashboard or report and share with the users of another account without recreating the whole report or dashboard from scratch. Ideally allow the export and import of the dashboard or report.

    My accounts have 10,000 per account (will have 4 to 5) and 20,000 call queues in each. Sharing of the reports would be beneficial.

    2 votes

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