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973 results found

  1. Add Download option in the queue call details page of Business Analytics

    Current behavior: Go to Business Analytics > Queue dashboard > Select the queue in the filter > Click on the name of the call queue to view the details of the queue calls. There is no download option unlike in the Performance Reports.

    Expected Behavior: It would be helpful to have the option to download the queue call details report.

    3 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  2. This Week Custom Range on Performance Report

    Need This Week option on the RingCentral Analytics > Performance Reports > Custom Date Range. This will help generate a report within the middle of the week.

    3 votes
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  3. Multiple owners for Public Dashboard

    The customer wants other super admin extensions to be able to edit/change the saved dashboard that he shared with them.

    3 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  4. track spikes in call volume

    I was wondering, is there a way with our MVP accounts to track spikes in call volume? if there were to be a spike in call volume we'd like an alert, I looked through the alerts menu in analytics and couldn't seem to find exactly what I need, I only found percent of good quality calls. Would this feature require advanced reporting?

    3 votes
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  5. Add "Forwarded To" information to an Analytics report.

    Under The reports "Call Log" there is a column stating "Forward To" which pops up under the detailed view . I would like to be able to generate and export this information in a Analytics Report.

    3 votes
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  6. Minute Counter Visibility

    Minute counter for every statusieAvailableUnavailableOn Break

    3 votes
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  7. Add all the numbers on reports analytics

    The client wanted to see all numbers on his account on reports analytics under company numbers.

    3 votes
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  8. analytic unanswered calls

    We are creating a report for the overall total of calls that are unanswered for an extension we were advised to add the sum of the total missed and abandoned calls, it would be useful for us if there is a direct KPI that we can add on the query to show on the analytic reports.

    3 votes
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  9. Track incoming calls by Location on a map

    I use PowerBI to match area codes with City names and map a count of incoming calls on a map. Why is RingCentral not doing this?

    3 votes
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  10. KPI in Analytics to show talk time per caller

    We would like to have the KPI in Analytics to see the average talk time PER CALLER.

    3 votes
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  11. Analytics: Ability to generate how many calls were forwarded from a queue

    The issue at hand revolves around the inaccurate tracking and categorization of forwarded calls from a queue in the analytics system. When calls go unanswered and are subsequently forwarded, they fail to be properly recognized as missed calls within the analytics reporting. Consequently, this discrepancy leads to an underestimation of missed call volume, skewing the data on call activity and hindering the ability to gauge call handling efficiency accurately. This oversight presents a significant challenge in obtaining a comprehensive understanding of customer interaction and service performance metrics. Addressing this issue is crucial for refining operational processes and ensuring that customer…

    3 votes
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  12. Report for Users' Login

    The customer wants to have an access to reports for their users' login on their call queue groups.

    3 votes
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  13. Add Handle Time (out) to be added in Calls Tab in performance reports

    Customer wants the actual feature be added in Calls Tab in performance reports.

    3 votes
    1 comment  ·  Other  ·  Admin →
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  14. Missed call should not be tagged on call queue as missed if picked up by a member on another call queue

    Performance Report: Missed call should not be tagged on call queue as missed if picked up by a member on another call queue.

    2 votes
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  15. inbound blocked/SPAM calls need to be counted seperatly from actual missed calls

    We need a report to separate inbound blocked calls / SPAM from actual missed calls.
    Right now analytics gives us a total of all missed calls including blocked/SPAM and this can affect our performance data.

    2 votes
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  16. Ability to download received faxes all at once & delete some of the pages in a fax before downloading

    Ability to download received faxes all at once & delete some of the pages in a fax before downloading

    is there a way in the RC app to delete some of the pages in a fax before i download them?
    do I have the option in the RC app to download all the received fax at once?

    2 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  17. Total numbers of direct calls and transferred calls to an extension

    Having transferred calls and direct calls filter/KPI would be helpful.

    2 votes
    New  ·  0 comments  ·  Adoption & Usage  ·  Admin →
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  18. Remove unnecessary column on Performance Reports

    Subject: Adjusting a CSV Report
    Description:
    Reports are created via the Analytics Portal under the Subscriptions section.
    Tab ticked for it for example is just the Users tab but when the report is generated and sent, it shows a couple more tabs/columns on it. The "Filters" and "KPIs" tab.
    The customer wants to not have these included and just show the tab chosen and ticked for the specific report.

    2 votes
    New  ·  1 comment  ·  Subscriptions  ·  Admin →
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  19. For the Company Number would like to include Outbound numbers on the report

    Would like to include the outbound calls so can have more complete information about how company numbers are getting calls both inbound and outbound.

    2 votes
    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  20. All extension overview

    We hope that RingCentral will consider adding a feature similar to our previous service's "All Extension Overview." This feature allows users to input an extension number and quickly determine whether it is associated with an IVR, call queue, message-only line, or user extension. Currently, in RingCentral, users need to search through each category individually to verify the existence of an extension.

    2 votes
    New  ·  0 comments  ·  Adoption & Usage  ·  Admin →
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