680 results found
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leave off deactivated users from adoption and usage report
Could we leave off the deactivated or deleted users from the adoption and usage report since those persons are not longer working for the company.
1 vote -
Ability to change indicator colors
I would like to have customers able to change the color scheme of the circles and other call indicators on analytics and QOS pages. Maybe should have the option to change them all due to people with optical issues such as color blindness.
1 vote -
Analytics time frame in reporting
It would be nice when selecting a time frame to be able to select Sun ~ Saturday in addition to last business week Mon~Fri. We can do last 7 days and sort of make that happen with the day of the week we deliver the report, but we'd like to track calls including weekends on weekly reports. It would also be nice if we could have one desiged report for asite, and then on the subscription be able to specify which timeframe is used, so instead of designing 2 reports for Monthly and Weekly, we have one report, and two…
1 vote -
The ability to record whispers and barges
this feature would be useful in allowing us the ability to go back and listen to these calls and assess the quality of input and coaching being done through the whispers and barges.
1 vote -
Report for Incomming and outgoing video calls for each user
We have users engaged in Ring Central video calls intercompany more than the voice calls so really feel analytics that could help see the logs and reports of both incomming and out going video calls by each user. This will help understand if specific staff is not being contacted by rest of the team and vice versa for staff who get engaged extensively.
1 vote -
Enhanced filtering on call reports
Would like the ability to input more that 1 phone number in the filter for call volumes and have a graphical report of the results.
1 vote -
Call Data on Manually Rejected Calls
It would be useful to see that data on how many calls users manually reject an inbound queue call. This will help provide us insight on who is purposely ignoring calls and provide coaching's.
1 vote -
Check how long the agent was login in their account during business hours
We should add a feature how company owners can see the productivity of their employees or agentsInside the analytics there should an option how long the agents will be loginWe should see if they take a break, lunch or logout/login
1 vote -
Increased Call Length KPI
Add 120 second call length filter in the performance reports.
1 vote -
The archive or history for the Service Level report
To enhance the performance review process for the team, I'd suggest implementing a feature that enables the retrieval of live service data percentages from previous days in raw XLS format. This data should be stored in a readily accessible manner for administrators. Additionally, incorporating this information into a weekly report, with a daily listing of the service percentages, will provide a comprehensive overview of the team's performance.
1 vote -
Creating the call timing
creating the call timing of all the calls we had in the past.
1 vote -
to have a feature to have a live reports that showed progress day by day
to have a feature to have a live reports
that showed progress day by day1 vote -
one button monitoring
cx says we should have one button where he can check everything that he needs to check for monitoring how many calls currently ongoing and to what user ext from call queue did it went thru
1 vote -
Hard Phone Connectivity Alert
Would be good to extend the room device connectivity alerts to hard phones. For example when changing from online to offline. This would assist with issue identification, whether with RCs solution or with our own network (i.e. all hard phones in one location go offline).
1 vote -
Have service status notifications in other languages
As we live in Quebec, Canada, when we send out communications to our users, we need to provide a French version by law. If a French version of the Service Status notifications can be an option, we can send it to our users instead of having it translated every time. Thanks
1 vote -
analytics dropped down menu for all numbers with kpi
hiplease include a feature were in analytics to have a dropped down of all numbers in the account with KPI we can edit
1 vote -
Select multiple call Queues in LOB (Line of Business Analytics)
I am building a report where-by we want to filter to only show data for call queues. In LOB, there does not appear to be a way where-by we can select all call queues without doing it manually, one by one (and there are thousands of Call Queues)
1 vote -
Sort Performance Call Log Report by Users Extension
We need to be able sort the call log report by the users extension. RIght now we can sort by "from", "length", "start time" and "direction". When creating a departmental call log report with multiple users being able to sorrt by the extension makes more sense so each user can see their calls at a glance. (yes I know they can sort it themselves in excel, but that is assuming they are proficient in excel). it makes more sense to juast have it sorted when they receive it.
1 vote -
Live Training on Analytics
A live training in the analytics. Each office utilizes the data in a unique way and surely would benefit from this
1 vote -
Allow custom work week in LOB Analytics
I have a retail customer whose work week is Sunday to Saturday and wants a weekly report to reflect this. Last 7 days to date only works if you manually do it on the day in question, they need a report subscription that allows a weekly report Sunday to Saturday
1 vote
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