796 results found
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Add "TODAY" as an option for Historical reports of Engage Voice
This is for ENGAGE VOICE. This is for ALL historical reports, under the date range section it would be great if you add an option for “Today” just like you have “Last 7 days” “Last 30 days” and so on.
1 vote -
Preview of transfer for specific departments
It is important to have the transfer information but it is also important to know to which departments more calls are transferred and this option is not yet available.
Key things to keep in mind are the following:- Total number of transfers per department to the rest of the company (Available).
- Number of internal transfers and to which department or particular number (Not Available).
1 vote -
Improve exporting of data for RingCentral chats/conversations
At the moment, we are limited to adding up to 10 users or 10 teams per data export request of company chats. We would like to have an option to add as much users as we want when exporting conversations/chats to expedite data collection.
1 vote -
Analytics Report that includes both calls from RingCentral and Contact Center
We would like to have access to both reports of calls from RingCentral and Contact Center in a single page on the analytics portal.
1 vote -
Being able to call out to +590 Destination _ BT Accounts
Being able to call out to +590 Destination _ BT Accounts
Description: To be able to call out to +590 destinations ( Saint Barthelemy ) French Teritory
Current Behavior: The country code isn't included in the portal under French Teritories. Just French Guiana & French Polynesia
On the session log, its says " Rate not defined "Portal > Billing > Calling Rates > International > French
1 vote -
The ability to download the mapping on Performance Reports
Currently the mapping is only visible for individual calls on the Performance Reports. When you download the report the mapping does not show. It would help if admins had the ability to expand the data as you can in the call log to see the actual path of each call in one downloaded report to share with management.
1 vote -
More Labels to Calls
Currently, when a call shows DROP it means the Agent hung up the call but when the call suddenly drops it is still labeled as DROP. These need to be labeled differently.
1 vote -
Have an option to change the availability status, and log in on there account.
Be able to change the status of the Extension on there RingCentral app
customer also request to have an button to have an option to log on the application of the other extension.1 vote -
I need my staff to be able to track their talk time LIVE throughout the day. We have always been able to do this before.
Each user should be able to see their current talk time totals for the day LIVE. My team is expected to have 3 hours or more of talk time each day. It is critical for them to be able to track this and see where they are throughout the day. We have always been able to do this with our other carriers, so it is strange that there is not a function for them to do this with Ring Central.
1 vote -
In live call report we need colomn of total number of calls
In live call report we need colomn of total number of calls
1 vote -
Mulit-Select filter in Performance Analytics
In the Performace reports, under "calls" you have the ability to multi-select users, however you fail to be able to multi-select, Call Queues or the ability to select a user and a que is one or the other
1 vote -
Display Phone's MAC Address/Serial Number in Call Logs
Feature Description: Add the capability to display the MAC address and/or serial number of the phones that receive calls in the call logs, specifically for hotdesking setups. This will enable administrators and support staff to easily identify which physical phone received a call, improving troubleshooting efficiency and system management.
Use Case
In hotdesking setups, users frequently move between different physical phones. It becomes challenging to track which device received a call when reviewing call logs. By displaying the MAC address and/or serial number of the receiving phone in the call logs, administrators can:Easily identify the physical device: Determine which…
1 vote -
Warm Transfers counting twice in Reporting
We have a call center that has their own call queue, a customer calls the Call Center, and they perform a warm transfer to another call queue, to get the customer to a parts guy.
When looking at the analytics, to see the calls to that parts call queue, the warm transfer to that call queue counts as a call, and the connection of the customer to the part guy counts as a call. We would love to be able to filter out these warm transfers1 vote -
Routing of customers based on existing database of numbers
We need the IVR system to check the caller’s number when they press 1. If the number is already in our database, indicating that the caller is an existing customer, the call should be routed to the existing customer team (option 2) instead of being forwarded to the call-answering service.
1 vote -
RC Helpdesk Ticketing
The RingCentral support tickets are a mess. You create a ticket, and respond in an email which never gets picked up by the ticketing system and just says "Email sent to customer, waiting reply". What kind of ticketing system cannot integrate with emails? Now I am regularly having to go back through my emails to fish through and find the response from the tech.
This system is by far thee worst ticketing system for any enterprise corperation i Have ever used.
1 vote -
Break Codes
Break Codes in RingCentral (Status of users)
1 vote -
Show receiving user extension on call logs
Customer noticed that on the call logs detailed/simple view some of the calls either missed or accepted, the user extensions aren't shown on the first column unless it is set to expanded view. Customer wanted to see if it is possible to show the extension number of the user that had received that call whether the call log is set to simple or detailed view.
1 vote -
handset information, mac address, status information (Online/Offline) export with user data
On the Users with extensions data export it would be very useful to include the extension has a handset assigned, its mac address and the current status of the handset whether is it online or offline. We have a large number of handsets required for health and safety reasons, It would be beneficial to be able to export this information in one download. We have over 1000 handsets in our organisation.
1 vote -
Decrease Recordings retention period
Feature Request : Lower/decrease recordings retention period
Details : Customer wanted to reduce call recording retention from 90 days to 60 days
Significance of the feature : To reduce the days of the retention
Current behavior : 90 days for recordings
1 vote -
call log report
Customer wanted to have a feature for call log reports that will send them the last 6 months of the call logs. Not just the option for daily, weekly or monthly and also get an option to select specific time when the report will be send.
1 vote
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