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975 results found

  1. Add additional tab to compute automatically the average wait time under performance reports

    For the customer not to download manually the average wait time for all calls. System needs to have an automated version to compute the average wait time for all calls.

    2 votes
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  2. have a breakdown on a report if selected filter involves multiple days

    instead of filtering it daily, have a breakdown if specific date range is selected as filter to reflect the kpi

    2 votes
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  3. Outbound Handle Time for users in the Performance Report.

    Please add a column on a report and allowing the user access to information they have access to at the Queue level. Why not the user level as well so we can see all the itemized calls and their handle time. We need this to track productivity for our users.

    2 votes
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  4. Filter Performance Reports based on the Time I have indicated for the entire month

    Hopefully you'll create a feature from Analytic Portal where once we have indicated the specific time of the day for the entire month, it won't include the reports beyond the selected time. It should only filter what we want to see.Add more filter options on the Performance Reports like if we only want to see Inbound Call Reports, it should not include all the associated call from the filtered Phone Number or user extension.

    2 votes
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  5. Enhance the performance reports to include the graph

    Graphs paint a visual picture and this avoids having to import data into excel and manually creating it which is what we are currently doing, for a service paid monthly that can provide this.

    2 votes
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  6. I need to have real time performance reports

    I need to have real time performance reports like the one available with live reports

    2 votes
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  7. Add Call Phases to download report

    Seeking to identify call phases (ex. Ring time / Hold time etc) for each individual call / user

    2 votes
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  8. Be able to display an accurate service level based on my hours of operation.

    Currently the Service Level being displayed on my live reporting screens is factoring in calls that came in outside of business hours and were routed to voicemail. Per your CS team, there is currently not a way for the Service Level to only look at calls that were presented during our normal business hours.

    2 votes
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  9. Print Analytics Report

    Please add Print option from the Analytics Report

    2 votes
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  10. Ability for queue managers to see incoming call in Live reporting

    The ability for queue managers to see who is calling while the call is in progress from live reporting. Attached is a queue dashboard where there is a "waiting" call but there is no option to see the number of the waiting caller.

    2 votes
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  11. The archive or history for the Service Level report

    To enhance the performance review process for the team, I'd suggest implementing a feature that enables the retrieval of live service data percentages from previous days in raw XLS format. This data should be stored in a readily accessible manner for administrators. Additionally, incorporating this information into a weekly report, with a daily listing of the service percentages, will provide a comprehensive overview of the team's performance.

    2 votes
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  12. to have a feature to have a live reports that showed progress day by day

    to have a feature to have a live reports
    that showed progress day by day

    2 votes
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  13. Some calls are being tagged as abandoned in the call analytics, but they were actually answered by a member of the call queue.

    Issue: Incorrect call results in LOB analytics

    Behavior: some calls are being tagged as abandoned in the call analytics, but they were actually answered by a member of the call queue.

    Step to Reproduce:
    Login to UID:6304540258
    Click Reports
    Choose Analytics
    Go to Performance Report

    Additional Info:
    Informed customer for feature request
    Submit Idea on ideas.ringcentral.com
    Feature Request: CUSTCOM-I-7751 (Edited)

    2 votes
    Under Review  ·  0 comments  ·  Live Reports  ·  Admin →
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  14. analytics dropped down menu for all numbers with kpi

    hiplease include a feature were in analytics to have a dropped down of all numbers in the account with KPI we can edit

    2 votes
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  15. Annual analytics report

    Annual analytics report

    2 votes
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  16. Report from analytics that can be subscribed to that shows the calls of questionable quality.

    This would be useful to single out the users with issues and narrow it down to what is causing the issues.This would allow records to be kept by admins so that causes for moderate to poor call quality can be monitored for each users having issues.Since all stats for calls are captured from the call starting point to Ring Central and then from Ring Central to the end point. There would only need to be a report to subscribe to.

    2 votes
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  17. Recorded calls reports

    Looking for a report that shows all the Ring Central lines that are set to record, and know if they record inbound or outbound. Also would like a report that shows calls YTD and if they were recorded.

    2 votes
    Future Consideration  ·  1 comment  ·  Other  ·  Admin →
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  18. Immediate Security DATA PROBLEM

    You are providing to much access for employees to be able to view call logs and analytics when this level of data is not needed for their job. Employees are able to log in, web or app, and view the call logs (and corporate analytics) of the entire company and then download the entire log. The APP allows an employee to view analytics and billings. This is not acceptable. CHANGE REQUEST: As a company and client, WE should be able to limit or grant the data any employee as access to. The min is a phone and voicemail. This current…

    2 votes
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  19. create a Conference Bridge Report

    create a Conference Bridge Report that detailed the ph# and time the person had joined the Conference Bridge.

    2 votes
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  20. Add reports to Dashboards as a widget

    Once a useful report is created, it should be able to be added to a dashboard

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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