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671 results found

  1. To be able to recover the user's ext data in case ext a was accidentally deleted.

    3 votes

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  2. Missed/abandoned call report that shows all available users at the time of the missed call. If there was a missed call at 1pm and users were available at the time, I'd like their status to be included in the report.

    26 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  3. Important to know when faxes fail to send. I don't need to know about all of the successfully sent faxes, just the ones that don't reach their destinations.

    3 votes

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  4. You are currently able to view licenses that are assigned to an individual within the Live Reports licenses section, but not unique users who may have logged in to view a dashboard, and not be a named user.

    It would be helpful to have a point-in-time statement of which unique users have also used a Live reports license during the customer's billing month to assist the customer in knowing whereabouts they are in terms of available licenses.

    4 votes

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  5. I have multiple company numbers. I need to be able to toggle between all the numbers without having to log out and in each time

    3 votes

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  6. Expired Meetings - To be able to look up expired Meeting ID's to see who originally created them, along with the Date/Time the Meeting ID was created to quickly determine if the person is using an expired Meeting ID. This would greatly aide in troubleshooting the cause of an improper practice used by Users.

    5 votes

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  7. The new "Billing portal" is equally as useless as the old one. RingCentral has a beautiful cost center feature which breaks down our bill perfectly. However if I can't get this data in a CSV file it is not beneficial for us.

    Please allow us the ability to download our bills in csv format, or at least the first 3 pages.

    3 votes

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    1 comment  ·  Other  ·  Admin →
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  8. If there is possibility to have separate option tab for caller who missed calls Hang up ,missed calls Left voicemail, missed calls. so they can easily filter that options in the admin portal.

    5 votes

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  9. I need to be able to see all numbers to keep track of usage analytics.
    A report that will show the minutes usage of each toll free numbers or numbers.

    2 votes

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    New  ·  0 comments  ·  Adoption & Usage  ·  Admin →
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  10. Implement a way for Analytics users to also access call recordings. For example: if a manager needs to access the call recordings from a DR's (Direct report) extension, they have to log into the RingEx portal, search for that DR's extension/name and then access the recordings there.

    4 votes

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  11. wants to have a reports that will provide the data for hourly details

    for example from 05/06-05/10 when we check the analytics trend on what specific hour they receive the highest numbers of calls customers wants to click that data and pull up the details however at the bottom of the report there is no option to see the hourly data it is only showing the summary of inbound calls per user

    3 votes

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  12. In the calibration report, include side-by-side responses selected by all evaluators when variance exists for a question. This will make it easier for evaluators to discuss their responses, understand why evaluators selected different responses, and resolve variance found during calibration

    2 votes

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    1 comment  ·  Other  ·  Admin →
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  13. Press 1 for incoming call information to be applied in all mobile carriers

    2 votes

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  14. We'd like the ability for reports in Business Analytics to be shared with others who have edit capabilities. Currently, others can view the report, but we'd like an additional access type for view and edit. Thanks!

    17 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  15. KPI for % of calls answered within 20 seconds. Need this report for each user on a daily basis and call information should be as detailed a

    2 votes

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    New  ·  0 comments  ·  QOS  ·  Admin →
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  16. The customer wants to have the talk time duration accurately on the Analytics, whether separately or combined outbound and inbound.
    Should have hold and transferred call duration correct for two users.
    Also, if agent 1 transfers a call to agent 2, talk time should be 5 mins for agent 1 and 5 minutes for agent 2.

    3 votes

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  17. How can I ensure that a call that is forwarded also shows the original caller's ID, not the forwarding extension information

    4 votes

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  18. Is there any way to give a user (manager) access to run her own SMS Logs reports, same as she does with Call Logs, but without giving her admin rights?

    4 votes

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  19. Hello Team,

    Customer is requesting if he could view all the call logs on the RC app that includes not only his extension but the other extensions and external transfers. Just like the Call log that you can find when you access the reports in the admin portal. He mentioned it will be more accessible for him to have it on the app instead of accessing it on the admin portal since he is always working on the field and has no access to a desktop.

    5 votes

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  20. Need to Have a Separate Filter in Performance Report for Internal outbound call and External outbound calls, Currently the External calls are combined for Inbound and outbound External calls, and Internal Calls are only for outbound internal calls

    5 votes

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    1 comment  ·  Other  ·  Admin →
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