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  1. Can RingCentral add the Firmware version our Phones (Poly and Yealink) are on in the Rooms & Devices reporting?This would make version control easier if we were able to reference a report in the Analytics portal that showed the current firmware our phones are using.

    6 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  2. Customer requested to set the time under date refreshed to hours to avoid confusion in Perfomance reports

    1 vote

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  3. The company will be taken over by a different owner and would like to have the option to delete all SMS Log reports.

    1 vote

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    0 comments  ·  Accessibility  ·  Admin →
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  4. Call tracking will help customers drive better results from search and digital marketing. Call tracking measures how their channels, campaigns, ads, keywords, and website drive phone leads. This can help customers identify which website, campaigns, ads, or keywords are generating the most phone calls and driving the most leads.

    1 vote

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    0 comments  ·  Live Reports  ·  Admin →
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  5. Our customer needs to see who deleted the faxes or messages in audit trail.

    1 vote

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  6. The descriptions that RC uses are not the greatest and need to be changed. For instance, when it says "Refused," that would imply that the agent refused/declined the call, which is not typically the case. If they happened to "miss" a call because they stepped away without changing their status, then they were marked as refused, which isn't the case. Those calls should be marked as missed and not refused.

    The same applies to the term abandoned as that would imply that the call hit the queue during business hours, and they hung before our team answered it. Calls should…

    1 vote

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  7. Summary:
    This feature request proposes the implementation of a centralized folder structure for RingCentral data retention. Currently, data such as call recordings and voicemail messages may be scattered across various locations within a user's account, making it difficult to manage and locate specific information.
    Problem:
    The current RingCentral data retention system lacks a central repository. Call recordings, voicemail messages, and potentially other data types are saved in separate folders or locations within a user's account. This fragmented approach poses challenges for users who need to:
    Locate specific data: Sorting through multiple folders to find a particular call recording or voicemail…

    1 vote

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  8. Feature Description:The current Business Analytics feature offered by RingCentral provides valuable insights into either call queue calls or user calls separately. However, there is a critical need to enhance this functionality by incorporating the ability to track calls comprehensively. This feature request aims to bridge the gap by ensuring that calls that pass through call queues are visible at both the call queue level and individual user extension level. This enhancement will provide better visibility and facilitate easier analysis of calls, improving reporting capabilities within the Business Analytics platform.

    2 votes

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  9. We would like the ability to track the average amount of time the callers remained in the queue before their call was answered. Also, it was useful information to know the number of calls answered within 30 seconds.

    1 vote

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  10. Minute counter for every statusieAvailableUnavailableOn Break

    3 votes

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  11. It would be great if the Data Retention could be longer especially with the data in the Analytics Portal as some information is needed for more than just 6 months.

    2 votes

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  12. The customer would like to generate reports of the incoming calls they received from Texas only but when I filter it through an area code like "+1 (325)" by adding a Widget, it searches for anything that has +1 and 325 in it area code, prefix, or line number of a telephone number. It does not accurately filter calls by state.

    this would be a great feature request, please review.

    1 vote

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    0 comments  ·  Live Reports  ·  Admin →
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  13. We would like to have a report wherein it will show inactive RingCentral user extensions within a specified time frame.

    1 vote

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    0 comments  ·  Adoption & Usage  ·  Admin →
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  14. Hello Team,

    Customer is requesting if he could view all the call logs on the RC app that includes not only his extension but the other extensions and external transfers. Just like the Call log that you can find when you access the reports in the admin portal. He mentioned it will be more accessible for him to have it on the app instead of accessing it on the admin portal since he is always working on the field and has no access to a desktop.

    1 vote

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  15. To have an ability to Compare calls between departments/call queues or sites,
    wanted to have only one widget where it will say the departments, the users included and detailed call routing - internal transfers, incoming and outgoing calls on a more detailed filter for comparison.

    1 vote

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    0 comments  ·  Live Reports  ·  Admin →
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  16. I need to generate a report from our switchboard, to find out the following over the last 6 months:

    1 vote

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  17. Would love to have a specific feature for our Daily/Weekly/Monthly Reports for our Video Recordings on our analytics to see which users are recording the meeting and not having to go through each individual recording.

    3 votes

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  18. Comprehensive Report for List of All Users in the Account1. Complete user list with their current Caller ID information in RC app2. Custom greetings and VM changes with their transcription/text content3. Modification information - when, what, and who made the changes

    18 votes

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  19. Under The reports "Call Log" there is a column stating "Forward To" which pops up under the detailed view . I would like to be able to generate and export this information in a Analytics Report.

    3 votes

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  20. We have had Room Meetings left active when the host person did not click LEAVE or else end that meeting. So, it is left running for hours.

    I need an Alert made to trigger if any Meeting goes beyond, say two hours, and send an alert to check it. Or else make the Alert selective for abnormal timing periods.

    1 vote

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    0 comments  ·  Alerts  ·  Admin →
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