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789 results found

  1. would like to be able to filter reports for users that have MVP licenses only.

    9 votes

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    1 comment  ·  Other  ·  Admin →
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  2. I have multiple company numbers. I need to be able to toggle between all the numbers without having to log out and in each time

    4 votes

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  3. I would like to be able to pull history reports for everyone's faxes for the last year and see if they included a cover letter, who it was sent to, and time in a detailed report.

    6 votes

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  4. Live Reports should show the call queue member's state on the Phone App. When a user logs out from the application, Live Reports should show members state as "Unavailable" since the user is not logged in to the Phone App.

    2 votes

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    New  ·  1 comment  ·  Live Reports  ·  Admin →
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  5. Productivity/Occupancy of CSR: how many hours of their 7 hour shift they are in calls (per CSR).
    - Upper and Lower Controls
    - Cost per Agent Hour

    2 votes

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    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  6. There doesn't appear to be a way to set the performance report data to refresh more often than every hour

    7 votes

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  7. Customer would like to include the ringing time to show in analytics as part of the reports.

    3 votes

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    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  8. Call queue abandonned calls: to be able to report specifically on the source (calling numbers). For each specific calling number, show:
    - how many times this number called the call queue
    - how many times they hung up while in the call queue or while the agent phones were ringing
    - CRUCIALLY (this is the most important part , DID ANY AGENT IN THE CALL QUEUE EVER CALL THEM BACK?

    8 votes

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    0 comments  ·  LOB  ·  Admin →
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  9. One of the filters in the Performance Report is Sites. While selecting the site, it changes the KPIs, but does not filter down the user list to the members of that site. Site Filters should change the entire report, not just one section.

    2 votes

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    New  ·  1 comment  ·  Live Reports  ·  Admin →
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  10. I would like the ability to create the report and have it sent via email without having to wait for the date and time to tick over to auto generate.
    There needs to be a send now option when you have a saved report.

    2 votes

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    New  ·  0 comments  ·  Adoption & Usage  ·  Admin →
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  11. We send out a phone time report using another system. I would love to be able to do it from this system but i want it half way through our prime phone time. Which is 10:30am and 3:30pm which does seam to be available with your system.

    1 vote

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    New  ·  0 comments  ·  Subscriptions  ·  Admin →
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  12. Large accounts where there are more than 2 accounts should be able to create a dashboard or report and share with the users of another account without recreating the whole report or dashboard from scratch. Ideally allow the export and import of the dashboard or report.

    My accounts have 10,000 per account (will have 4 to 5) and 20,000 call queues in each. Sharing of the reports would be beneficial.

    1 vote

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    New  ·  0 comments  ·  Other  ·  Admin →
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    • Having a tab in the analytics portal that show site by site the extra cost of users.
    • Having the possibility to put limit of calls if we reach a certain amount of extra cost
    2 votes

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    New  ·  0 comments  ·  Adoption & Usage  ·  Admin →
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  13. User group manager to have access on the call recording of the team members of a user group.

    1 vote

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  14. The customer wanted to get the reports on how many times the ANI called their number. They wanted to have settings for filtering the phone numbers on how many times it called their main number.

    1 vote

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  15. Ability to generate reports who joined the audio conference via a dial-in

    1 vote

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  16. Total Call time widget that shows both Incoming AND Outgoing call timers for a user.

    1 vote

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  17. I want to add common area phones to call queue ring group/member

    3 votes

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  18. It would be better to include the line graph from the Company numbers report when downloading/exporting the report via pdf file

    4 votes

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  19. We are experiencing critical issues with Poly phones, including unexpected reboots and freezes during calls, despite QoS reports indicating "good" status. Unfortunately, no logs are being recorded for these failures, which hampers troubleshooting efforts.

    1 vote

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