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1017 results found

  1. As of now, I can only select queues in agent details widget. I want to further drill down by users in that queue.

    1 vote
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  2. Each user should be able to see their current talk time totals for the day LIVE. My team is expected to have 3 hours or more of talk time each day. It is critical for them to be able to track this and see where they are throughout the day. We have always been able to do this with our other carriers, so it is strange that there is not a function for them to do this with Ring Central.

    4 votes
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  3. Ability to pull a date range for reporting, but have it broken down by date in the file

    1 vote
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  4. Using the park times to better measure out hold times. Our incoming calls are not placed on hold, but a switchboard of park lines. Measuring average length, target goals, and even separation of percentages of average (% answered within 15sec, % answered within 30sec,% answered within 1min, etc.) would better for us to measure how long customers are holding for a representative. Reporting for this metric (including longest park time each day) would allow us to better understand the service our customers are receiving and hold out team accountable.

    1 vote
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  5. Is there a way we can trigger an email for Abandoned calls? or if the Abandoned Call Rate for a User is over a certain value % or quantity?

    1 vote
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  6. SMS usage is important for communication, especially in our marketplace atmosphere that we live in. Adding in Total - Outbound- Inbound SMS metrics is vital for CRM integrations so we can see activity levels and then also future ability to see unique numbers that are communicated with SMS to see our rep's reach.

    20 votes
    1 comment  ·  Other  ·  Admin →
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  7. Allow Analytics Data to be pulled via API

    The customer would like to retrieve analytics details via API in order to check the call disposition per user

    6 votes
    New  ·  1 comment  ·  Accessibility  ·  Admin →
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  8. In live reports it would be helpful to see the amount of idle time between phone calls.

    8 votes
    New  ·  1 comment  ·  Live Reports  ·  Admin →
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  9. Ability to use RC app for checking call counts and not just call logs.

    1 vote
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  10. I would like to be able to see if and how our phone system is being used by external callers. Would be nice to see what number they call in to and the auto attendant moves there call to different users.

    1 vote
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  11. On a table widget by company numbers, allow adding columns like Name and Assigned to so you know what the number is and who it is associated to without having to lookup the number.

    1 vote
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  12. 1 vote
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  13. We need a count of unique contacts or numbers dialed. It must be unique to show how many different numbers were dialed per period (day, week, month, etc...) Not only the amount of outbound calls but unique numbers dialed.

    1 vote
    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  14. We are hoping to have the capability anywhere in the Analytics Reports to search for records of an external number and be able to view in a tabulated form the following details:

    1. The number of inbound and outbound calls on an external number being searched.
    2. The list of users that had a transaction on the external number being searched, inbound and outbound.
    3. The number of transactiions, inbound and outbound, total lenght of time, and average time per transaction.

    Thank you.

    6 votes
    New  ·  1 comment  ·  Adoption & Usage  ·  Admin →
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  15. Would love to be able to select a dashboard to add a new user to at the point of creating the new user. This would update the dashboards without having to manually go and visit them and update them. The same could work for User Groups and Call queues. A non mandatory drop down would be great when creating these items.

    1 vote
    New  ·  0 comments  ·  LOB  ·  Admin →
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  16. I would like to saved the manual call recording on admin portal not only on the extension who did a manual call recording- for outbound

    2 votes
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  17. The customer wants to have generate reports for the contacts they add on a daily basis for sales purposes.

    2 votes
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  18. There needs to be a way to report the number of licenses used grouped by department. Our agency uses a chargeback model for services, and we need to have a way to report to departments what their expected monthly costs are by license usage.

    2 votes
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  19. When using Business Analytics and filtering by "daily" it is not clear that this is the sum of the whole day, even if you are looking at other data, such as minimum, maximum or average. If you are looking at one day and one day only, the Average if filtered by daily will show the same data as sum. This is the same with Minimum and Maximum. However, if you filter by more than one day,the information does appear to show different averages, but is still based on the whole "days" call and not the average of the daily calls.

    8 votes
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  20. Ability to track on audit trail to see who sent an external invite when a user or a super admin send an external invite to create a free account

    1 vote
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