1139 results found
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Phone Directory report to show the list company number here on my end
A report that shows all phone numbers like a hard copy of a phone directory, and is downloadable to Excel inside the admin portal.
2 votes -
Add Columns and Rows on Downloadable analytics report
Add Columns and Rows on Downloadable analytics report
1 vote -
Don't require dialling 1 to receive a call
When I get a call forwarded to my cell phone from the office, ringcentral requires me to dial 1 to answer. I don't want this requirement, especially when I'm driving.
1 vote -
Include the Graph Presented in the Dashboard to the Subscription Report
ive created a weekly report from the performance/analytics tab and have created a subscription to be sent out- but would like to include the graphs that are present on the dashboard
for some reason they do not transfer into the downloaded report
1 vote -
Fax confirmations and reporting
In need of a more metrics and reporting regarding outbound faxes.
Confirmation Page:
Provide information like time and date, the number dialed, username of sender, fax result. This could be an optional feature that you could turn on for all users to receive an email with this information after a fax.Reporting:
It would also be helpful in the call logs to provide more information on the sent faxes. Provide information on the amount of attempts until being successfully sent, etc.2 votes -
Report of disabled users including the number of days the extension was disabled
We would like to be able to run a report that shows a list of disabled user extensions including the number of days they were disabled.
1 vote -
Ability to get error code for every failed SMS
ability to report on the error codes of undelivered messages. So if a message is not delivered they would like to be able to see the carrier error code.
3 votes -
Reports
A customer wants to have reports filter regarding the total number of calls base on the context of scheduling an appointment.
1 vote -
How long has the member of a queue been 'Available'?
In Live Reports, we would like the ability to see the amount of time (hours:minutes) that the member of a queue is set to "Available" throughout the day.
31 votes -
Include Limited Extensions Call Data to Analytics Reporting
Enable call data from Limited Extensions to be included in Analytics Reporting, allowing businesses to:
Monitor call activity for Limited Extensions.
Generate reports for internal tracking and auditing.
Gain insights into overall system usage and performance.4 votes -
Lock Ringtone Volume for Polycom
Looking for an ability to have the option to Lock the RingTone Volume for any Desk phone devices (Polycom) so that other users cannot adjust the volume
e.g : The manager one of our stores is hoping to see if we can set the Ringtone volumes of the desk phones so users can't turn them down or off. Thanks
4 votes -
Ability to send text and convert it as phone call
Ability to send text and convert it as phone call
2 votes -
Percentage of callers for longer wait time
Adding percentage of Callers each month for longer than 15 minutes wait to have their call answered in Analytics
1 vote -
Report associating IVR data with transferring agent for post-call surveys
Requesting a feature that would allow us to associate IVR survey data with the agent who transferred the call to the IVR post-call survey. This enhancement would involve including a new field that captures and displays the name of the transferring agent alongside the corresponding IVR survey results.
9 votes -
Break duration in Analytics
We would like an option to include break duration as a measurable status in the RingCentral User Performance Report.
This feature would enhance visibility into agent or user availability, assist in workforce management, and support more accurate time tracking for performance evaluations and operational planning.
1 vote -
Phone System Greeting Timing Adjustment
Hi Team,
I’d like to suggest a small but impactful improvement to our phone system. Currently, after the initial greeting message plays (e.g., “Thank you for calling… Option 1, Option 2…”), there is approximately 10 seconds of silence before the greeting repeats. This long pause might cause some callers to think the call has disconnected or lead to confusion.
To enhance the caller experience, I recommend reducing this silence period to about 2–3 seconds before the greeting plays again. This shorter delay would help keep the interaction more fluid and reassuring for the caller.
Please let me know if this…
1 vote -
A report that shows calls deflected from one queue to another, along with how many of those were answered and how many were abandoned.
I'm looking for a report that shows calls deflected from one queue to another, along with how many of those calls were answered and how many were abandoned. The goal is to identify how many calls originally intended for a specific queue are ultimately handled elsewhere.
1 vote -
Failed faxes
We need to be able to see preview of the document for failed faxes. How can we know what document it is sent or for which patient when the fax is failed multiple times after retrying!!!!
Urgent!!!!
Please allow us to preview the document sent and failed3 votes -
Detailed Users Performance Report for Call Queue
We need the capability to generate performance reports that incorporate advanced KPIs, specifically:
Available Time
Auxiliary (AUX) Time
Hold Time
Talk Time
These metrics must be tracked at the individual user level within designated Call Queues using the Performance Report tool.
The objective is to enable accurate mapping and analysis of each call, ensuring a consistent and reliable methodology for measuring Available Time, AUX Time, Hold Time, and Talk Time.
1 vote -
Analytics for faxes
You have no analytics for faxing. No way to download how many pages are sent nor by whom.
4 votes
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