Skip to content
← RingCentral Ideas

Analytics & Reporting

Analytics & Reporting

Categories

JUMP TO ANOTHER FORUM

(thinking…)

How can we improve RingCentral?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

946 results found

  1. Annual Stat Report with Month and Quarters Totals

    One report to bind them all...The Analytics system has an inconsistency, and a need for a new Annual Report.The Subscription option is out of sync - you have setting for a report of Last Quarter, which is great, but the only option for E-mailing that subscription is weekly or monthly. There needs to be a Quarterly setting for when a report would be e-mailed. You don't want a Last Quarter report sent to you every month, that makes no sense. But ultimately, there should be a report that can be sent automatically once a year, with the entire "Last Year"…

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  2. Ajouter dans les reporting les appels entrants rejetés par les agents

    Objectif : suivre les agents qui ne prennent pas les appels acheminés sur leurs postes.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  3. Detailed info in Call Log or Analytics

    It would be beneficial to us business owners if we can easily understand the terms used in call log and analytic report. Please have more detailed information or brief explanation in terms of why the call failed, who hanged up the call first, what are the factors that caused the call unsuccessful.

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  4. Performance Report during weekdays

    needs to get the performance report from different months but only wants the data from weekdays, doesn't want to use weekends

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  5. Analytics - Destination of Call (Export w/existing Spreadsheet)

    Hello,Recently a customer noticed that the Analytics portal GUI offers the ability to see the call destination of an Inbound call (see example screenshot). Our customer would like to see this destination show in the report (excel) that is available to download from this GUI.

    19 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. Missed Calls/Abandoned Calls KPI in Analytics Portal though the call has been answered by other call queue memebers.

    If a call got routed over to a call queue and missed by the initial member in a sequential call pattern and got answered by the 2nd user, missed call is being logged by the system. it is confusing customers on how many calls were really missed on that call queue.

    6 votes
    Needs More Information  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  7. # of Total "Actual/True" Calls

    Can you please add an analytics report column/category for total # of actual/TRUE calls made that doesnt include missed, hang ups, disconnected, no answer, or wrong number? Managing a call center this would be extremely helpful when pushing agents to exceed daily minimum calls/talk time requirements?

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  8. Report that shows user Call Recording Status & Permissions

    This would allow admins to view the users who already has Automatic Call Recording and whichever Permission they have in one go. Very useful if you have a big amount of users

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  9. RingCentral should have alert notification setting which should trigger if number of calls made daily are less than 25 (Each User))

    RingCentral should have alert notification setting which should trigger if number of calls made daily are less than 25 (Each User)

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  10. Table on the performance reports should be filtered when selecting site

    Currently, on the page "performance reports > users" when I select a site, only the graphic is updated. the table below still list all the call queues and users.This the view with no filter in the attached file : (Page no filter.png)This the view with a site filter applied : the table below the graphic is the same (page with site filter.png)When filtering the data on this page, the whole page should be filtered : both the graphics AND the table below.

    8 votes
    Implemented  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. Number in Use Report

    Currently we have access to the Company Numbers report. We need that same format to reflect All numbers assigned to our account (both in use and in inventory).

    7 votes
    Needs More Information  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  12. Improvment on Analytics Device Alerts

    Customers have been seeing false positive alerts on device alerts set in RC Analytics. This has been occurring when assigned devices have not gone offline but possibly suffered from a drop in network connection momentarily. This request is for an improvement on the accuracy of the device alerts going forward.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  13. Attach reports for Business Analytics subscriptions

    It would be nice to be able to attach the report to the email for subscribed business analytic reports instead of requiring the user to log in to download the data

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  14. Screen Barging

    Customer would like to have a feature where they can't just hear the call but to also monitor the screen activity of the specific user.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  15. Remove Clutter from WallBoard

    Why have a wall board mode if you're going to keep those silly warnings and license status download buttons. Please remove these to make it a true wallboard.

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  16. Add Active call volume metric

    In the Ring Central analytics there is not currently a way to view the total number of active calls on your system. You can view the active calls in the quality tab, but you have to add the total number up yourself. This is fine, but being able to see a number of "10 Active Calls" or "37 Active Calls" that is constantly updated would be a good way of measuring peak times at a glance. This is especially helpful for my business as we are a utility company and peak calls usually means trouble around the corner. Adding this…

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. This Week Custom Range on Performance Report

    Need This Week option on the RingCentral Analytics > Performance Reports > Custom Date Range. This will help generate a report within the middle of the week.

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  18. Analytic reports for dialing time

    It would be useful to us if there is an analytic KPI for the time the user is dialing for outbound many of the users are hanging the phone a long time before dialing

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. Standard users to access the amount of outbound dials they have made each day

    We track the amount of calls our agents make every day. However, the agents themselves don't have a way to easily check how many calls they have made throughout the day. For example, an agent may need to check the amount of dials they've made after 4 hours of work to see how many more dials they need to make to reach their goal for the day. We want the agents to be able to view only their own amount of calls.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. Analytics - Performance Reports - Add Privacy options

    Analytics - Performance Reports - Add Privacy options.It would be ideal if the Analytics - Performance Reports had the same Privacy options as the Live Reports and Business Analytics. This would allow users to locate performance report that are already configured for them, instead of starting from scratch.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
1 2 … 27 29 31 … 47 48
  • Don't see your idea?