1350 results found
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Report with all numbers on the account along with the call forwarding information
It would be beneficial to download a list or report with all the numbers on the account along with the call forwarding information per number
Example: If the phone number (215) xxx-xxxx, is forwarding calls to (239) xxx xxxx, we would like to be able to see that information in the report.
4 votes -
Real-Time Agent - Automatic Column Sorting Based on Programmable Criteria
Here is my first pass at the RC feature request. Please edit to better suit the ask.
We have a demand from agents who previously used Taske Desktop to monitor the status of fellow agents. They would like RingCentral to add the ability to automatically sort the columns as the values change based on the priority set by the users.
For example, they really want to see the Engaged agent state at the top of the State column and further sort by the longest duration in Status Time.
2 votes -
Sync Real-Time Dashboard Edits After Sharing
Currently, when Real-Time dashboards are shared with other users, a duplicate dashboard is created in their account instead of everyone accessing the same dashboard. Edits can only be pushed to shared users by re-sharing the dashboard every time a change is made. This process is tedious and time-consuming.
There should be a way to sync Real-Time Dashboards with other users after editing, without needing to share them again. The absence of this functionality results in teams viewing inconsistent dashboards or necessitates additional manual effort to re-share and inform the team about the updated dashboard.
40 votes -
Correct RingCentral Call Log Descriptions of certain events
The descriptions of specific call events or call statuses in the Call Log columns are confusing, particularly for the "No Answer" status. The event description should accurately reflect when a call is missed or not answered, rather than incorrectly indicating that the IP Phone is offline. This discrepancy needs to be corrected to improve the clarity and accuracy of the Call Log information.
8 votes -
Customer Visibility into Outbound Call Failure Diagnostics
Summary
Provide administrators and support personnel with access to outbound call diagnostic logs that indicate where a call failed (e.g., RingCentral platform, partner carrier, or destination carrier/network) and the associated SIP response or failure reason.Business Need
Customers frequently encounter outbound calls that result in intercept or congestion messages. Currently, they must contact RingCentral Support to determine whether the issue originated within the RingCentral network or was caused by a downstream carrier. Providing greater visibility into call failure details would enable customers to perform initial troubleshooting independently and reduce support interactions.Requested Functionality
Display the call failure point within the…
4 votes -
Agent Availability Reporting
There needs to be a report that gives agent's daily, weekly, monthly, availability to take calls. Live reports shows this, but I should be able to use the data to see when my agents were available in the past and I can then ask them why they were logged off.
2 votes -
Enable Callback KPI in the Business Analytics
Enable Callbacks KPI in Business analytics and/or Performance Reports for call queues.
How many inbound calls have registered to the callback feature
How many were successful
How many were abandoned or unsuccessful
See duplicates callback from the same number10 votes -
Option in Admin portal to sort Outgoing Fax from Busy, Sent and Unknown
There should be an option in the Admin portal to sort outgoing faxes by Busy, Sent, and Unknown. It would be more efficient to have this option available before downloading the logs to easily identify the faxes that were successfully sent
8 votes -
bye
It would be great if reporting indicated which side sends the BYE in a call. It would be very useful in troubleshooting users' problem calls. This information should be able to be pulled from the SBC.
35 votes -
reverse caller id lookup
When someone dials my RingCentral number, it should provided/perform real-time reverse lookups for numbers typed into the keypad, so the caller ID name of my company shows up on the person's phone who is trying tio dial my company's number
2 votes -
ability to show RingEX live dashboards on a kiosk device via a shared URL
ability to show RingEX live dashboards on a kiosk device via a shared URL
3 votes -
Remove ability to Unsubscribe from Performance Reports Subscriptions
Users are currently able to unsubscribe from Performance Report emails using the unsubscribe link included in the reports. This option should be removed to prevent users from unsubscribing from these reports.
4 votes -
Ability to view what specific activity of users
Ability to view what specific feature the user or any member in the account is currently checking, like what subscriptions, reporting, or any part of the account. How often do they look at the reports and see how many scheduled reports are from the whole account?
5 votes -
Ability to generate dashboard for fax
Run a report to see our usage of fax for all users.
7 votes -
Ability to Play Call Recordings via Direct Link Without Downloading
Provide an option for call recordings to be delivered as a secure streaming link instead of an MP3 attachment. This would allow users to access and play recordings directly from a browser without needing to download the file first, improving convenience, storage management, and workflow efficiency.
9 votes -
Transferring Daily Report Subscription
Ability to transfer a Daily Report subscription from one user extension to another without creating a new subscription or changing the email address.
9 votes -
Schedule report for QoS calls data
Currently there are no API to pull QoS calls data. We do have the option to manually download into a csv file.
We would like the ability to schedule regular download of the QoS calls data and send to email or network location for PowerBi to grab the source csv file to generate our own report.
21 votes -
Performance Report - Total Call Minutes by Day/Week/Month
When generating a report under the Adoption & Usage Analytics category, it would be extremely helpful to have the option to download a COMPANY-WIDE REPORT OF TOTAL CALL MINUTES. Currently, call minutes can only be viewed at the individual level and segmented by External, Internal, Outbound, and Inbound categories. Please refer to the attached image for reference.
Tracking COMPANY-WIDE TOTAL CALL MINUTES is essential for determining whether our current minute allotment is sufficient or if additional minutes need to be purchased.
6 votes -
wrap-up
After finishing an incoming call from a queue, the agent needs to have the ability to end the wrap-up time early to put themselves back in the queue.
33 votes -
Better filtering for Notable Silence on calls
Customer would like the ability to search for calls that have a filterable/defined instance of notable silence, but doesn't want to search based on Cumulative notable silence. In this example, customer would like to filter their calls for all calls that have an instance of more than 10 seconds of notable silence within the call, not 10 seconds of accumulated notable silence.
2 votes
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