1261 results found
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Analytics on AI Receptionist
In the Analytics part of the AI Receptionist, it should also show how many calls are being transferred to an extension, eternal number and such so. Currently, we are only getting it in call history. But to track the details, we should be able to get it under Analytics.
1 vote -
Running Report for PC port utilization
Customer would like to find a way to run reports on which phones are utilizing the PC Port and then disable any phone NOT currently using it. Customer wasn't sure if there's any way to pull that data or not.
Customer mentioned that considering slapping a script together to scan the phones via IP and SNMP and see if they could get the info that way and then hopefully find a way to push a change to the phones or, as a last resort, task their techs with touching each phone's webgui and make the change.3 votes -
Have the option to have a toggle for compact, and detailed view, For bussiness analytics dashboard
Due to the update of bussiness analytics dashboard, extension number after the Call Queue Name are not longer showing. Please have the feature where there is a switch toggle for compact and detailed view We can have the capability to see the extension number where the call went to.
Detailed Observations:
Historical Data (March 2, 2026): The call logs clearly show extension names followed by their specific numerical identifiers (e.g., "(MS) Nuvias 3074).
Current Issue (March 6, 2026): The call logs show that for similar "Queue Calls," the numerical extension suffix has disappeared, leaving only the name (e.g., "Yealink Hotline…1 vote -
Have a report which shows all uses who have a divert on their phone
Have a report which shows all uses who have a divert on their phone
33 votes -
Allow Admins to see the IP Address or Network where users sign in
Title
Allow Admins to see the IP Address or Network where users sign in
Description
Please add a feature that allows Admins to view the IP address or network location used by users when they sign in to RingCentral.
This would be very helpful for:
Troubleshooting user connectivity issues (especially for remote agents)
Verifying login locations for security
Tracking suspicious or unauthorized sign-ins
The IP address or network information could appear in the Admin Portal > User Activity / Sign-in History, and also be available for export in audit logs.
5 votes -
AI Notes - Add Date to Notes
Date/time of call notes only appears on notes older than today. If call notes are pulled for today, they only display the time stamp. Would like today's notes to also show the date and time versus just time.
1 vote -
Shows AI total minutes used in AI reporting
To be able to see total minutes of AI usage even if we go over the allotment
2 votes -
User Group Manager Access
User Group Manager Access. Where the Manager of a particular User Group can only access the Call Log of their assigned members.
2 votes -
Please include call time of day for better tracking
Please include call time of day for better tracking
1 vote -
Persistent Dynamic Filters for Analytics Subscriptions
Overview
Requesting a change to how Performance Report Subscriptions handle user filters. Currently, saving a report subscription triggers an "Implicit Filter Lock," which snapshots the current user list and excludes any future users added to the account.The Problem: "Implicit Filter Locking"
When a user creates a Performance Report subscription:Even if "All Users" are intended to be included, the system saves the specific IDs of users active at that moment.
The New User Gap: Any user added to the system after the subscription is saved is automatically excluded from the emailed report.
Manual Maintenance: To include new hires, an…
1 vote -
Please include the option in the analytics reports to filter by the IVR numbers dialed by customers.
Please include the option in the analytics reports to filter by the IVR numbers dialed by customers.
8 votes -
Ability to trace calls that does not have disposition in real-time dashboard
Real-time dashboard should also show the number of calls that have pending disposition instead of just showing yes or no.
1 vote -
Performance Reports for Message-Only Extensions
Include Message-Only Extensions in performance reports for analytics.
16 votes -
Have an option to check who was available or not available on RingCentral app
Have an option to check who was available or not available on RingCentral app. On the live reports page, super admins should be able to check who was available, who was on do not disturb, and who was on offline so that every person will be accountable, especially for taking in calls.
1 vote -
Ability to download sip logs of call logs
Ability to download sip logs of call logs in admin portal
1 vote -
Gateway Reporting in Analytics
Administrators currently have no visibility or reporting options for Gateways within the RingCentral Admin Portal. Existing analytics tools, such as Rooms & Devices Analytics, list hard phones and other devices but do not include Gateways in their reporting capabilities.
Requested Enhancement:
Add a Gateway Reporting section that provides:A list of all Gateways on the account
Key details (name, model, status, MAC/identifier, assigned site)
Export capability (CSV/Excel)This feature would improve asset management, troubleshooting, and infrastructure oversight.
2 votes -
ACE My Reports - Auto Report Deletion of expired reports
Within ACE, MY REPORTS, expired reports (one-time) should auto delete upon expiration. The report is expired, I cannot retrieve it, why should I have to manually delete the notification?
1 vote -
option to remove the KPI on the report
Ability to remove the KPI section in subscription.
1 vote -
Reinstate Team and Default User Assignment in “Ask an Expert”
Summary:
Request to restore the ability to define a default team or fixed users when using the “Ask an Expert” feature in RingEX (REX), instead of relying solely on manual user search.Current Behavior:
At present, when using the “Ask an Expert” feature:Users must manually search for an expert by name
There is no option to predefine or assign a default user or team
The previous functionality allowing team-based or fixed-user assignment is no longer availableProblem:
The removal of team and default user assignment creates inefficiencies and reduces usability, especially for organizations with structured support workflows.Key challenges…
1 vote -
Exclude 'Callback Requests' from the 'Abandoned' and 'Missed Call' totals within the RingEX Performance Report for all Call Queue extensions
Please update the RingCentral Performance Report filters to ensure that calls opting for a callback are no longer categorized as 'Abandoned' or 'Missed' at the Call Queue level.
1 vote
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