1196 results found
-
Enable Callback KPI in the Business Analytics
Enable Callbacks KPI in Business analytics and/or Performance Reports for call queues.
How many inbound calls have registered to the callback feature
How many were successful
How many were abandoned or unsuccessful
See duplicates callback from the same number1 vote -
Add a Highlight in Adoption and Usage report
In the Adoption and Usage report, the Usage Frequency section is calculated based on how many days each user engaged with Message, Phone, or Video in the last 30 days. Users are categorized into the following buckets:
Very Frequently: 17 to 30 days
Frequently: 11 to 16 days
Occasionally: 5 to 10 days
Rarely: 1 to 4 days
Non-Users: 0 days
The 30-day window is measured by taking the last day of the selected timeframe and counting backward 30 days.
However, we've observed that some customers are not aware that the usage calculation is strictly limited to this 30-day period.…
2 votes -
Merged call details in Analytics Portal
It would be great if there were a way to generate a report detailing the frequency of call merges, conferences, and transfers.
3 votes -
Ability to generate report to verify which countries are enabled and disabled for international calling
Ability to generate a report in the admin portal to verify which countries are enabled and disabled for international calling/SMS, instead of going through several pages and extract them manually.
2 votes -
Analytics: Ability to run a subscription on demand to email the report to specific users
Need to be able to run saved report from the subscription "right now" and specify email addresses to send that may not normally be a part of the sub.
2 votes -
User List Incoming Call Set up Report
Admin should have a way to see how each of the user extension incoming call settings was set up via report or downloading the user's list.
Since we have accounts that would like to be able to see via list or report if any of their agents added a call forwarding to their user extension. This will provide admins better control when it comes to monitoring how their agents are manipulating their user extension incoming call settings.
This report should show the admin if the user extension uses call forwarding, custom rules, and even a mobile phone that was added…
9 votes -
Have a way to exclude internal calls, faxes, & missed calls from the #abandon calls on the performance analytics
Voicemail, faxes, & missed calls from the #abandon calls on the performance analytics. We want that this could be excluded from the #abandoned calls at the performance analytics KPI definitions
1 vote -
Ability to send daily reports as a CSV file via email in RingSense, rather than as a downloadable file.
Request to have the report sent daily directly as a CSV via email.
1 vote -
Analytics report per user to be automatically created and sent to the user by email.
Analytics report filtered to a specific user's log of all incoming calls and outgoing calls to be automatically created and sent to the user by email to be available in each user's portal access. Right now, only admin can create this report and it includes everybody's call logs not just one user.
3 votes -
Re-enable 90-day retention for HIPAA accounts where requested. Provide a secure, HIPAA-compliant option to store recordings beyond 30 days,
RingCentral's current policy for HIPAA-compliant accounts is a 30-day retention period for call recordings. This is an internal policy designed to minimize the risks associated with storing Protected Health Information (PHI). And not really to comply with Hipaa policies cause IPAA does not specify a universal data retention period for all types of protected health information (PHI). However, it does require covered entities to maintain documentation related to their privacy and security practices for a minimum of six years.
These capabilities are not currently available for HIPAA-compliant accounts. Since the 30-day retention is an internal RingCentral policy, only our developers…
7 votes -
Live Report License Status
Be able to remove the historical data of users with removed live reports licenses in real time to avoid confusion.
2 votes -
Ability to delete call recording but preserve the call under call log
Hoping to have option in the future to delete the call recording and still preserve the calls under call log report.
2 votes -
User fax enabled list
Need to have an option to generate a report that will show the list of users who has their fax settings enabled. Having a lot of users, this'll be a great help instead of going thru the users one by one.
2 votes -
Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc
I would suggest that it be added to the reporting/analytics as it could help determine if a missed call is a tech issue or a lack of agent issue.
668 votes -
Option to create multiple Call Log Delivery for different extensions
Currently, the Call Log Delivery Saved searches for the Call Log Email Delivery Settings can only be created for only one setup. Kindly requesting the ability to create multiple Call Log Email Delivery Settings for different extensions.
3 votes -
Live Call Translator
Need a service to have a live call translator to facilitate calls with Spanish speaking patient with English speaking office staff
3 votes -
external shared directory in roles should have a function to turn on for certain users
external shared directory should be able to activate and de activate in roles should have a function to turn on for certain users
1 vote -
Quarterly Reports
PLEASE give us the ability to subscribe to quarterly reports.
4 votes -
Include the IP address in password reset email to identify the source of the password request
Would like to have the IP address of the user who is attempting to trigger a password reset to be able to identify whether a user is having some trouble or if this is an attempt from an outside source to access the account.
12 votes -
Calculate Ring Time, Hold Time, Live Talk Time from Call Log data
Ability to calculate the ring time, hold time, and live talk time from the call log. I'm trying to analyze individual calls and need help finding a reliable way to determine what the ring time and live talk time is from the call log data.
15 votes
- Don't see your idea?