797 results found
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increase for non-profit organization SMS allotment
As advised by our SMS team, Non-profit organizations cannot have number pools at the moment. They are working on a solution but don't have any specific timeline/ETA.
3 votes -
Mute call recording announcement in the users end
Creating an Idea on behalf of Edward Morra. He wants a recording announcement that won't be heard by their users but will still be heard by the callers and by the people they are calling.
2 votes -
RingCentral Toll Free number service monitoring up and down status
Would like the feature where customer can monitor their Toll Free number/s for up and down status.
If the toll free number service stops working, an alert could be sent to customers designated contact and/or group that needs to be made aware. This way they can open a ticket with RingCentral Support to troubleshoot and escalate.It would also provide the option for designated contacts to arrange for internal message, email to the company or team that the toll free service is down and they are working with RingCentral on restoring the service.
This will aid instead on the customer…
2 votes -
Notification to the users that the call has been answered
Call queue notification to the users that the call has been answered from another device.
2 votes -
Show phone numbers list for loop calls for call queue and user extension in Call logs or Analytics.
User extension is member of a call queue which shows 142 refused calls in analytics report however the phone numbers for refused calls are not showing in both call logs and analytics.
When the system detects a routing loop the calls that circle around time after time with in seconds are discarded and will not show up in Call Logs or Analytics. This would be a feature request for BA reports as no further development is being put into PR reports for nearly two years now.
Request to show phone numbers list for loop calls for call queue and user…
4 votes -
Add column showing the user's MVP license analytics report
would like to be able to filter reports for users that have MVP licenses only.
9 votes -
Fax Confirmation Page
An option to download a "CONFIRMATION PAGE", that Is NOT just a simple email. A page where it tells you all the details of the fax, in a "typical" manner as most fax machines. An end user with access to the fax line should be able to generate a confirmation page, on request, as needed without having to submit a ticket or ask an admin to retrieve the logs.
- When it was sent, date and time
- Duration of the fax
- Number dialed
- Result
- Pages sent - this is a metric that is currently not monitored from my experience. If I…
4 votes -
The customer wanted to have the option to disable automatic AI notes using her portal for a specific user.
The customer wanted to have the option to disable automatic AI notes using her portal for a specific user.
1 vote -
Ability to change the wrap time message in Queue settings
When ACW countdown ends, the message says "Your breaktime is over" - Can this verbiage be changed?
1 vote -
Ability to see the caller ID number in the queue using the RingCX Real time Analytics dashboard
Ability to see the caller ID number in the queue using the RingCX Real-time Analytics dashboard.
The customer wanted to see the actual number of the caller ID number in the queue.1 vote -
Ability to pull an entire year of data within the performance analytics
I should be able to pull more than 6 months worth of data. If I need to pull YTD numbers I should be able to export that from the site without having to go back into old excel files to try to get the data.
1 vote -
I have multiple company numbers. I need to be able to toggle between all the numbers without having to log out and in each time
I have multiple company numbers. I need to be able to toggle between all the numbers without having to log out and in each time
4 votes -
Fax Reporting
I would like to be able to pull history reports for everyone's faxes for the last year and see if they included a cover letter, who it was sent to, and time in a detailed report.
6 votes -
Live Reports Data to show call queue member's state if logged in to Phone App or not
Live Reports should show the call queue member's state on the Phone App. When a user logs out from the application, Live Reports should show members state as "Unavailable" since the user is not logged in to the Phone App.
2 votes -
Add the Session ID column to Detailed Call Log Reports
Add the call Session ID to the Detailed Call Log Report so we can easily group the calls together.
The Session ID is already part of the call data, and part of the Anayltics reports, so should be simple to add to the Call Log Report and make it 100% MORE useable in the process.1 vote -
Would like to have physical technicians to work on my Deskphone
Customer would like to have a technician to come over to provision the phones for them personally.
1 vote -
reports in analytics Upper and Lower Controls - Cost per Agent Hour
Productivity/Occupancy of CSR: how many hours of their 7 hour shift they are in calls (per CSR).
- Upper and Lower Controls
- Cost per Agent Hour2 votes -
Performance report refresh rate
There doesn't appear to be a way to set the performance report data to refresh more often than every hour
7 votes -
Analytics Report to show Ringing Timframe
Customer would like to include the ringing time to show in analytics as part of the reports.
3 votes -
reporting on missed call queue calls
Call queue abandonned calls: to be able to report specifically on the source (calling numbers). For each specific calling number, show:
- how many times this number called the call queue
- how many times they hung up while in the call queue or while the agent phones were ringing
- CRUCIALLY (this is the most important part , DID ANY AGENT IN THE CALL QUEUE EVER CALL THEM BACK?8 votes
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