1129 results found
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Setting up Timezone for Performance and Live Reports
It would be best if there is an option to change or set up our desired Timezone for Performance and Live Reports.
2 votes -
Automated alerts for outbound calls
Is it helpful to set up an automated alert if a user makes more than 375 calls in a day?
1 vote -
company directory with DIDs that can be downloaded or exported
Have a company directory that can be downloaded or exported
6 votes -
Ability to download received faxes all at once & delete some of the pages in a fax before downloading
Ability to download received faxes all at once & delete some of the pages in a fax before downloading
is there a way in the RC app to delete some of the pages in a fax before i download them?
do I have the option in the RC app to download all the received fax at once?5 votes -
Total numbers of direct calls and transferred calls to an extension
Having transferred calls and direct calls filter/KPI would be helpful.
5 votes -
Allow Admins to see the IP Address or Network where users sign in
Title
Allow Admins to see the IP Address or Network where users sign in
Description
Please add a feature that allows Admins to view the IP address or network location used by users when they sign in to RingCentral.
This would be very helpful for:
Troubleshooting user connectivity issues (especially for remote agents)
Verifying login locations for security
Tracking suspicious or unauthorized sign-ins
The IP address or network information could appear in the Admin Portal > User Activity / Sign-in History, and also be available for export in audit logs.
1 vote -
Business Analytics - Dashboard Easy Access
The objective is to deploy multiple displays in different venues without access to a keyboard and mouse, yet still be able to display the dashboard.
The customer would like to request that the dashboard stop hibernating to reduce the need for credentials to be re-entered repeatedly.
1 vote -
I would like to be able to see the total time a user is toggled on to accept calls
I would like to be able to see the total time a user is toggled on to accept calls
68 votes -
email
We would like to be able to generate a report to see when email notifications have been sent (notifying of new voicemails).
Being able to see the date/time/extension/destination email would be great. Don't need to see the content. Just the meta-data.
1 vote -
ability to check audit trail for more than 180 days
Customer would appreciate if admin portal has an ability to store data in audit trail for more than 180 days for tracking purposes
18 votes -
Weekly Report of Voicemail Notifications left on extensions
Request to have an option to get weekly notification reports for Voicemails.
2 votes -
report on site phones
There are phones under unassigned phones and it will be helpful to have a reporting which site the phone was assigned before for reporting and bookkeeping as the phones are tagged under "COMPANY".
2 votes -
Quarterly Reports
PLEASE give us the ability to subscribe to quarterly reports.
2 votes -
KPI: AHT per Day per User
Have an option on the business analytics on the KPI selection an Average Handling Time per day per user
1 vote -
Allow ALERT to send an email for offsite hardphone registrations IP addresses/locations.
Allow an alert to be created to send email when hardphone is registered to any new IP address. This would assist in alerting when any hardphone is taken from the internal networks of our business. ie we have 2 WAN IPs when any hardphone registers not from those 2 locations, send the email.
1 vote -
ringcx analytics historical report filter days
Add a filter days of the week e.g. Monday-Sunday in RingCX Analytics Historical report so that we could filter our the days that the business is close.
1 vote -
Handle time for Outbound Calls | Performance Reports | Analytics
Feature Request: Display Handle Time for Outbound Calls in Analytics Performance Reports
We would like the Handle Time for outbound calls to be included in the Handle Time column within the Performance Reports – Calls tab in Analytics.
Currently, this column only displays Handle Time (In), which reflects inbound calls only. Outbound call handle times are not included in this column.
While we understand that we can click on individual outbound call records to view the actual talk time, this method does not support efficient reporting.
We are requesting that Handle Time for outbound calls be displayed in the Handle…
3 votes -
Filter answered call by seconds
Able to filter the call that was answered within 15 secs and more on the business analytics
1 vote -
Performance Report - Calls KPI by site
Ability to create KPI Performance report based on site like how report can be created for Call Queues.
This provides a site based view of incoming calls for example to a site overall. Number of Incoming calls / abandoned calls / average calls length per site etc.
1 vote -
Call logs adding contacts
Hi Team
Please include a feature were we can remove or set a role for a user disabling adding contact in the call logs feature
1 vote
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