← RingCentral Ideas

Settings and activity

47 results found

  1. [ANALYTICS] Restricted view on specific sites

    8 votes
    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Rachid supported this idea  · 

  2. Performance Reports to Sync with Business Analytics Report

    18 votes
    Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Rachid supported this idea  · 

  3. Need ability to drill down a report in Business Analytics by Site and then Department

    11 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Rachid supported this idea  · 

  4. Supervisor access for survey results in RCX

    5 votes
    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
    How important is this to you?
    Rachid supported this idea  · 

  5. users login/logout audit

    9 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Rachid supported this idea  · 

  6. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

    36 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Rachid supported this idea  · 

  7. hashtag # in RCX (IVRs and queue events)

    39 votes
    New  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Rachid supported this idea  · 

  8. Analytics for Call Queue Manager

    9 votes
    Implemented  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Rachid supported this idea  · 

  9. Generate analytics reports showing detailed call queue report

    31 votes
    New  ·  5 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?
    Rachid supported this idea  · 

  10. Reports/Analytics: Detailed Data on What Happened in a Call Journey (Call Queue)

    10 votes
    1 comment  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Rachid supported this idea  · 

  11. call log detailed information

    4 votes
    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
    How important is this to you?
    Rachid supported this idea  · 

  12. Call Waiting / Missed Calls for single agent on a Call Queue

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Rachid supported this idea  · 

  13. Visibility of missed calls from call queue on the RingCentral app

    48 votes
    Under Review  ·  13 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Rachid supported this idea  · 

  14. Maximum caller wait time in queue > add 10-15 second increments (1 min 10 sec; 1 min 20 sec)

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Rachid supported this idea  · 

  15. Add a wait time for call queues between 1 minute and 30 seconds

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Rachid supported this idea  · 

  16. Call Queue ring simultaneously the overflow into another call queue simultaneously

    19 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Rachid supported this idea  · 

  17. Stop Queue Call from Ringing on Offline Users!

    49 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Rachid supported this idea  · 

  18. Position in Queue, Estimated wait time, and Call queue caller call back feature

    218 votes
    Future Consideration  ·  37 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Rachid supported this idea  · 

  19. Call waiting to apply on call queue members.

    74 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Rachid supported this idea  · 

  20. Call queue functionality

    3 votes
    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Rachid supported this idea  · 
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