Settings and activity

47 results found

1. [ANALYTICS] Restricted view on specific sites

   8 votes

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   Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Rachid supported this idea  ·  Jun 27, 2025

2. Performance Reports to Sync with Business Analytics Report

   20 votes

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   Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Rachid supported this idea  ·  Jun 27, 2025

3. Need ability to drill down a report in Business Analytics by Site and then Department

   11 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Rachid supported this idea  ·  Jun 27, 2025

4. Supervisor access for survey results in RCX

   5 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Rachid supported this idea  ·  Jun 27, 2025

5. users login/logout audit

   11 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Rachid supported this idea  ·  Jun 19, 2025

6. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

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   38 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Rachid supported this idea  ·  Apr 10, 2025

7. hashtag # in RCX (IVRs and queue events)

   42 votes

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   New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Rachid supported this idea  ·  Apr 2, 2025

8. Analytics for Call Queue Manager

   9 votes

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   Implemented  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Rachid supported this idea  ·  Mar 21, 2025

9. Generate analytics reports showing detailed call queue report

   33 votes

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   New  ·  5 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Rachid supported this idea  ·  Mar 21, 2025

10. Reports/Analytics: Detailed Data on What Happened in a Call Journey (Call Queue)

    10 votes

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    1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Rachid supported this idea  ·  Mar 21, 2025

11. call log detailed information

    5 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Rachid supported this idea  ·  Mar 21, 2025

12. Call Waiting / Missed Calls for single agent on a Call Queue

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Rachid supported this idea  ·  Mar 21, 2025

13. Visibility of missed calls from call queue on the RingCentral app

    48 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Rachid supported this idea  ·  Mar 21, 2025

14. Maximum caller wait time in queue > add 10-15 second increments (1 min 10 sec; 1 min 20 sec)

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Rachid supported this idea  ·  Mar 21, 2025

15. Add a wait time for call queues between 1 minute and 30 seconds

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Rachid supported this idea  ·  Mar 21, 2025

16. Call Queue ring simultaneously the overflow into another call queue simultaneously

    19 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Rachid supported this idea  ·  Mar 21, 2025

17. Stop Queue Call from Ringing on Offline Users!

    49 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Rachid supported this idea  ·  Mar 21, 2025

18. Position in Queue, Estimated wait time, and Call queue caller call back feature

    222 votes

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    Future Consideration  ·  38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Rachid supported this idea  ·  Mar 21, 2025

19. Call waiting to apply on call queue members.

    74 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Rachid supported this idea  ·  Mar 21, 2025

20. Call queue functionality

    3 votes

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Rachid supported this idea  ·  Mar 21, 2025