← RingCentral Ideas

Settings and activity

43 results found

  1. users login/logout audit

    8 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Rachid supported this idea  · 

  2. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

    34 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Rachid supported this idea  · 

  3. hashtag # in RCX (IVRs and queue events)

    38 votes
    New  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Rachid supported this idea  · 

  4. Analytics for Call Queue Manager

    8 votes
    Implemented  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Rachid supported this idea  · 

  5. Generate analytics reports showing detailed call queue report

    24 votes
    New  ·  5 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Rachid supported this idea  · 

  6. Reports/Analytics: Detailed Data on What Happened in a Call Journey (Call Queue)

    9 votes
    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Rachid supported this idea  · 

  7. call log detailed information

    4 votes
    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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    Rachid supported this idea  · 

  8. Call Waiting / Missed Calls for single agent on a Call Queue

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Rachid supported this idea  · 

  9. Visibility of missed calls from call queue on the RingCentral app

    45 votes
    Under Review  ·  12 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Rachid supported this idea  · 

  10. Maximum caller wait time in queue > add 10-15 second increments (1 min 10 sec; 1 min 20 sec)

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Rachid supported this idea  · 

  11. Add a wait time for call queues between 1 minute and 30 seconds

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Rachid supported this idea  · 

  12. Call Queue ring simultaneously the overflow into another call queue simultaneously

    19 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rachid supported this idea  · 

  13. Stop Queue Call from Ringing on Offline Users!

    47 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Rachid supported this idea  · 

  14. Position in Queue, Estimated wait time, and Call queue caller call back feature

    215 votes
    Future Consideration  ·  37 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Rachid supported this idea  · 

  15. Call waiting to apply on call queue members.

    74 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Rachid supported this idea  · 

  16. Call queue functionality

    3 votes
    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Rachid supported this idea  · 

  17. 5 seconds minimum wait time for call queue

    2 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    An error occurred while saving the comment
    Rachid commented  · 

    would be good if customer can customize himself the wait time with interval of 5 sec. like 1min25sec

    Rachid supported this idea  · 

  18. Call Queue Wait Settings - wait time

    42 votes
    New  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Rachid supported this idea  · 

  19. Separate Off Hook mode/ permanent connection management options for inbound and dialer-campaigns calling

    29 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Rachid supported this idea  · 

  20. Provide import/export functionality for Phonebook, Blocked Numbers and name/comment fields for all entries

    24 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
    How important is this to you?
    Rachid supported this idea  · 
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