Settings and activity

52 results found

1. Voicemail-to-text to capture multiple languages concurrently

   33 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Rachid AitOumeri supported this idea  ·  Apr 20, 2026

2. Customer Profile Field Customization

   3 votes

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Rachid AitOumeri supported this idea  ·  Jan 29, 2026

3. Increase the Lines For Pick up Setting & Member in a call queue Increase from 25 to 50 or more.....

   11 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Rachid AitOumeri supported this idea  ·  Nov 5, 2025

4. Cancelling a requeued call

   45 votes

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   Under Review  ·  7 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Rachid AitOumeri supported this idea  ·  Oct 17, 2025

5. Outbound WhatsApp within RCX agent UI

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   21 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Rachid AitOumeri supported this idea  ·  Oct 6, 2025

6. calls whatsapp using Cloud API

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   23 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Rachid AitOumeri supported this idea  ·  Oct 6, 2025

7. [ANALYTICS] Restricted view on specific sites

   8 votes

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   Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Rachid AitOumeri supported this idea  ·  Jun 27, 2025

8. Performance Reports to Sync with Business Analytics Report

   28 votes

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   Under Review  ·  7 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Rachid AitOumeri supported this idea  ·  Jun 27, 2025

9. Need ability to drill down a report in Business Analytics by Site and then Department

   13 votes

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Rachid AitOumeri supported this idea  ·  Jun 27, 2025

10. Supervisor access for survey results in RCX

    5 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Rachid AitOumeri supported this idea  ·  Jun 27, 2025

11. users login/logout audit

    16 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Rachid AitOumeri supported this idea  ·  Jun 19, 2025

12. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

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    45 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Rachid AitOumeri supported this idea  ·  Apr 10, 2025

13. hashtag # in RCX (IVRs and queue events)

    45 votes

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    New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Rachid AitOumeri supported this idea  ·  Apr 2, 2025

14. Analytics for Call Queue Manager

    9 votes

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    Implemented  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Rachid AitOumeri supported this idea  ·  Mar 21, 2025

15. Reports/Analytics: Detailed Data on What Happened in a Call Journey (Call Queue)

    58 votes

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    8 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Planned  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    Detailed visual Call Journey view for each and every call is going to be implemented in Business Analytics - Call Records widget where for CQ calls, you can expand the entire journey in a separate window and can see all the call legs and times, etc.

    
    

    But this will be part of Business Analytics Pro tier, and not Essentials. For essentials, it will be a non visual way of showing all call legs between different extensions.

    Rachid AitOumeri supported this idea  ·  Mar 21, 2025

16. call log detailed information

    8 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Rachid AitOumeri supported this idea  ·  Mar 21, 2025

17. Call Waiting / Missed Calls for single agent on a Call Queue

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Rachid AitOumeri supported this idea  ·  Mar 21, 2025

18. Visibility of missed calls from call queue on the RingCentral app

    66 votes

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    Under Review  ·  17 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Rachid AitOumeri supported this idea  ·  Mar 21, 2025

19. Maximum caller wait time in queue > add 10-15 second increments (1 min 10 sec; 1 min 20 sec)

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Rachid AitOumeri supported this idea  ·  Mar 21, 2025

20. Add a wait time for call queues between 1 minute and 30 seconds

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Rachid AitOumeri supported this idea  ·  Mar 21, 2025