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12 results found

  1. MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa

    37 votes

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Jared Cooper supported this idea  · 

  2. Ability to download or view SMS transcripts

    22 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jared Cooper supported this idea  · 

  3. Hide gifs in messages

    5 votes

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    1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Jared Cooper commented  · 

    An additional option/feature is to only have the GIF playback when the RC app is focused/the active window.

    Jared Cooper supported this idea  · 

  4. RC App Compact View

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jared Cooper shared this idea  · 

  5. Allow separation of direct voicemail notification and shared voicemail notification.

    18 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jared Cooper shared this idea  · 

  6. Allow directory sync API for RC Contact Center to sync custom fields/directory names.

    4 votes

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    0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Jared Cooper shared this idea  · 

  7. Ability to assign dedicated fax number to multiple users

    47 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  8. Voicemail-to-text to capture multiple languages concurrently

    22 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  9. Adjust how missed calls are categorized for group calls

    468 votes

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    57 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Update January 2024: This is now panned for Q2 2024


    Good news! We're planning to implement support for SIP cancel cause=200 "call answered elsewhere" for simultaneous ringing calls. Implementation of this SIP standard will prevent misleading missed call notifications from being reported when the simultaneous ringing call is answered by someone in the group. The feature is planned, but may not get delivered until Q1 2024. We will keep this post updated when we have a more specific date!

  10. Decline a incoming call with a text message

    37 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  11. Analytics data manually refresh or change frequency

    6 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  12. Filter download user list

    24 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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