Settings and activity

12 results found

1. MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa

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   New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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   Jared Cooper supported this idea  ·  Aug 20, 2024

2. Ability to download or view SMS transcripts

   22 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jared Cooper supported this idea  ·  Jul 10, 2024

3. Hide gifs in messages

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   1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jared Cooper commented  ·  Jul 1, 2024  ·  Edit…  ·  Delete…

   An additional option/feature is to only have the GIF playback when the RC app is focused/the active window.

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   Jared Cooper supported this idea  ·  Jul 1, 2024

4. RC App Compact View

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jared Cooper shared this idea  ·  Jan 10, 2022

5. Allow separation of direct voicemail notification and shared voicemail notification.

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jared Cooper shared this idea  ·  Aug 22, 2023

6. Allow directory sync API for RC Contact Center to sync custom fields/directory names.

   4 votes

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   0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Jared Cooper shared this idea  ·  Feb 16, 2024

7. Ability to assign dedicated fax number to multiple users

   47 votes

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   Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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8. Voicemail-to-text to capture multiple languages concurrently

   22 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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9. Adjust how missed calls are categorized for group calls

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   58 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status

10. Decline a incoming call with a text message

    37 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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11. Analytics data manually refresh or change frequency

    6 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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12. Filter download user list

    24 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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