Settings and activity

15 results found

1. Increase FAX/FSM/HFS timeout from 32 seconds to larger value

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Jared Cooper shared this idea  ·  Jan 13, 2026

2. Add 'License' column to in User List download from Service Web

   11 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jared Cooper supported this idea  ·  Oct 8, 2024

3. Add column showing the user's MVP license analytics report

   10 votes

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   1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Jared Cooper supported this idea  ·  Oct 8, 2024

4. Add feature to organize Text Message Templates alphabetically or numerically so as to improve organization and make them more useful

   16 votes

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   New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Jared Cooper supported this idea  ·  Sep 17, 2024

5. Ability to download or view SMS transcripts

   53 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jared Cooper supported this idea  ·  Jul 10, 2024

6. Hide gifs in messages

   6 votes

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   1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jared Cooper commented  ·  Jul 1, 2024  ·  Edit…  ·  Delete…

   An additional option/feature is to only have the GIF playback when the RC app is focused/the active window.

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   Jared Cooper supported this idea  ·  Jul 1, 2024

7. RC App Compact View

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jared Cooper shared this idea  ·  Jan 10, 2022

8. Allow separation of direct voicemail notification and shared voicemail notification.

   22 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jared Cooper shared this idea  ·  Aug 22, 2023

9. Allow directory sync API for RC Contact Center to sync custom fields/directory names.

   4 votes

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   0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Jared Cooper shared this idea  ·  Feb 16, 2024

10. Ability to assign dedicated fax number to multiple users

    109 votes

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    Under Review  ·  26 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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11. Voicemail-to-text to capture multiple languages concurrently

    33 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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12. Adjust how missed calls are categorized for group calls

    484 votes

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    61 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status

13. Decline a incoming call with a text message

    43 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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14. Analytics data manually refresh or change frequency

    14 votes

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    Under Review  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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15. Filter download user list

    26 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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