← RingCentral Ideas

Settings and activity

37 results found

  1. Archiving call recordings made prior to installing archiver

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    AdminAlfrie (Technical Customer Support Specialist 2, RingCentral) supported this idea  · 

  2. Improve the overall expereince of National and International whitelisting

    55 votes
    6 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    We appreciate your feedback everyone. This is actively being looked into by our Fraud, Risk and Security team, along with our Account Management Teams. You'll start to see improvements over the next couple of months!

    AdminAlfrie (Technical Customer Support Specialist 2, RingCentral) supported this idea  · 

  3. Archiver Disconnect Notifications

    29 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    AdminAlfrie (Technical Customer Support Specialist 2, RingCentral) supported this idea  · 

  4. Enable Archiver Audit Trail Timestamps

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    AdminAlfrie (Technical Customer Support Specialist 2, RingCentral) supported this idea  · 

  5. Option to opt-out automated RingCentral Application Survey.

    9 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    AdminAlfrie (Technical Customer Support Specialist 2, RingCentral) supported this idea  · 

  6. Shared SMS were multiple users can receive and send SMS on specific number

    729 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

    AdminAlfrie (Technical Customer Support Specialist 2, RingCentral) supported this idea  · 

  7. Paging Group Device to Receive Page increase to 65 Devices

    32 votes
    Under Review  ·  12 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    AdminAlfrie (Technical Customer Support Specialist 2, RingCentral) supported this idea  · 

  8. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

    285 votes
    Planned  ·  93 comments  ·  Phone & Messaging » Fax  ·  Admin →
    How important is this to you?
    AdminAlfrie (Technical Customer Support Specialist 2, RingCentral) supported this idea  · 

  9. Seen Messages in RC app

    22 votes
    7 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    AdminAlfrie (Technical Customer Support Specialist 2, RingCentral) supported this idea  · 

  10. No pop-up recommendation to send an invite to download and use RingCentral to Contacts that are non-RingCentral users

    6 votes
    1 comment  ·  Developer Platform, APIs, & Integrations » Developer Platform  ·  Admin →
    How important is this to you?
    AdminAlfrie (Technical Customer Support Specialist 2, RingCentral) shared this idea  · 

  11. Add the function to delete an entire text conversation with another RingCentral user.

    11 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    AdminAlfrie (Technical Customer Support Specialist 2, RingCentral) supported this idea  · 

  12. Assign users to multiple sites

    13 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    AdminAlfrie (Technical Customer Support Specialist 2, RingCentral) supported this idea  · 

  13. Add an attachment (files, images, etc.) using HVSMS

    7 votes
    0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
    How important is this to you?
    AdminAlfrie (Technical Customer Support Specialist 2, RingCentral) shared this idea  · 

  14. Smart Routing Caller ID Number using Embedded App

    8 votes
    0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
    How important is this to you?
    AdminAlfrie (Technical Customer Support Specialist 2, RingCentral) shared this idea  · 

  15. Group Text Messaging

    83 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

  16. Removal of "tips" popups

    16 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

  17. Salesforce Call Barging CTD(click to dial)

    4 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
    How important is this to you?
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