The pop-ups in the platform telling me to try new features are absolutely horrible. It makes me think that RingCentral cannot possibly use its own product, because anyone using this would know how horrible it is and would remove them immediately. I need a phone, and I want to be able to answer it when it rings. The pop up inviting me to check a new feature literally prevents me from answering the f-ing phone, which is the only reason I have this on my computer. I do not care what new features you've added. I absolutely 100% do not care, and the pop ups make the experience really maddening to the point where I will recommend at every opportunity that we switch to a different provider.

The "tips" pop up regularly, disable usage of the app until you x out of them, and repeat themselves all the time. I'm fully aware after the 3rd time that I can send texts through the app. I am also aware I can invite people to the app, make calls, check my voicemail etc. There is simply no reason to tell me this more than once. I genuinely cringe when opening up the app and avoid using it at all costs because I know I'm going to have to X out of at least 2 tips before using it.