Settings and activity

105 results found

1. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

   115 votes

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   Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Patrick Okeefe supported this idea  ·  Nov 8, 2024

2. dashboards data refresh time

   69 votes

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   Planned  ·  6 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Patrick Okeefe supported this idea  ·  Nov 8, 2024

3. Auto answer management options separately for inbound and outbound calling

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   53 votes

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   Future Consideration  ·  6 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Patrick Okeefe supported this idea  ·  Nov 8, 2024

4. Sync RingCentral Desktop Application With RingCX

   327 votes

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   Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Patrick Okeefe supported this idea  ·  Nov 8, 2024

5. Sharing a RingSense Recording - Cannot search transcript while watching video, AI Meeting Summary and Highlights are missing

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Implemented  ·  Sushant Hiray responded

   We’re excited to announce that, based on your feedback in User Voice, RingSense now supports custom selection for also sharing AI metrics when sharing a recording.

   This enhancement gives you greater control and flexibility in deciding which insights are shared with end users, ensuring the information is always relevant and tailored to your needs.

   Thank you for helping us shape the future of RingSense — your ideas make a difference!

   Patrick Okeefe shared this idea  ·  May 15, 2024

6. "Share" button not automatically enabled when UI detects email address

   5 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Implemented  ·  Sushant Hiray responded

   External Sharing functionality has been enhanced to share with specific users or just get a sharable public link.

   Additionally, the sharing dialog now provides the capability to select AI insights to share.

   Patrick Okeefe supported this idea  ·  May 15, 2024

7. ring ex verbal prompt or whisper - option to turn off

   9 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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   Patrick Okeefe supported this idea  ·  May 15, 2024

8. RingSense Sentiment Playback Tracking/Pinpoint

   20 votes

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   Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Patrick Okeefe supported this idea  ·  May 15, 2024

9. Adding Custom Notifications within RingSense

   21 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Implemented  ·  Eugene responded

   Daily/weekly/monthly email notifications can be configured for a saved view that a user creates on the Calls page.

   Patrick Okeefe supported this idea  ·  May 15, 2024

10. RingSense: Payment/Plan Option to extend 1yr Call Retention

    33 votes

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    Under Review  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Patrick Okeefe supported this idea  ·  May 15, 2024

11. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    682 votes

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Patrick Okeefe supported this idea  ·  Apr 3, 2024

12. TEXT MESSAGE SMS NUMBER WE SENT FROM

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    46 votes

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    6 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, we hear you, we know this was impacted in the latest update. This is being researched now to confirm when a fix can be implemented. 

    Patrick Okeefe supported this idea  ·  Apr 3, 2024

13. Longest Idle Call Queue Fix

    65 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Patrick Okeefe supported this idea  ·  Apr 3, 2024

14. Making SMS texting while on call faster/more efficient for desktop program (not extension)

    103 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Patrick Okeefe supported this idea  ·  Apr 3, 2024

15. Wrap Time / After Contact Work

    157 votes

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    Future Consideration  ·  19 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Patrick Okeefe supported this idea  ·  Apr 3, 2024

16. Do Not Call list for RingEX

    50 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Patrick Okeefe shared this idea  ·  Oct 14, 2021

17. Shared Fax Inbox in RC App for Departments

    41 votes

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    Under Review  ·  14 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Patrick Okeefe shared this idea  ·  Feb 11, 2021

18. Map Custom Fields with Active Directory Integration

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Patrick Okeefe shared this idea  ·  Oct 21, 2021

19. RCV Persistent Layouts - For Education

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Patrick Okeefe shared this idea  ·  Jan 20, 2022

20. Add "Invite by Contact" or "Invite by Video" to RCV desktop/web App

    7 votes

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Patrick Okeefe shared this idea  ·  Feb 10, 2021