← RingCentral Ideas

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92 results found

  1. ServiceNow Integration for RingSense

    1 vote
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Patrick Okeefe shared this idea  · 

  2. Attribute Mapping | Active Directory

    29 votes
    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Admin →
    How important is this to you?
    Patrick Okeefe supported this idea  · 

  3. Embed agent into RingEX

    50 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    Patrick Okeefe supported this idea  · 

  4. Ability to transfer RingEX calls directly to RingCX Users

    14 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Patrick Okeefe supported this idea  · 

  5. RingCX Analytics Report - Agent Name, Email Address, Status (Active or Inactive)

    9 votes
    Planned  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Patrick Okeefe supported this idea  · 

  6. Change color of lettering to red when agent goes into RNA Status.

    9 votes
    Implemented  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Patrick Okeefe supported this idea  · 

  7. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

    17 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Patrick Okeefe supported this idea  · 

  8. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    105 votes
    Planned  ·  14 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Patrick Okeefe supported this idea  · 

  9. dashboards data refresh time

    59 votes
    Future Consideration  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Patrick Okeefe supported this idea  · 

  10. Auto answer management options separately for inbound and outbound calling

    43 votes
    Future Consideration  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Patrick Okeefe supported this idea  · 

  11. Sync RingCentral Desktop Application With RingCX

    229 votes
    Planned  ·  16 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Patrick Okeefe supported this idea  · 

  12. Sharing a RingSense Recording - Cannot search transcript while watching video, AI Meeting Summary and Highlights are missing

    3 votes
    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Patrick Okeefe shared this idea  · 

  13. "Share" button not automatically enabled when UI detects email address

    5 votes
    Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Patrick Okeefe supported this idea  · 

  14. ring ex verbal prompt or whisper - option to turn off

    9 votes
    0 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
    How important is this to you?
    Patrick Okeefe supported this idea  · 

  15. RingSense Sentiment Playback Tracking/Pinpoint

    19 votes
    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Patrick Okeefe supported this idea  · 

  16. Adding Custom Notifications within RingSense

    21 votes
    0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Patrick Okeefe supported this idea  · 

  17. RingSense: Payment/Plan Option to extend 1yr Call Retention

    32 votes
    Under Review  ·  2 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Patrick Okeefe supported this idea  · 

  18. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    586 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Patrick Okeefe supported this idea  · 

  19. TEXT MESSAGE SMS NUMBER WE SENT FROM

    44 votes
    6 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Patrick Okeefe supported this idea  · 

  20. Longest Idle Call Queue Fix

    50 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Patrick Okeefe supported this idea  · 
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