Settings and activity

91 results found

1. Embed agent into RingEX

   46 votes

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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   Patrick Okeefe supported this idea  ·  Nov 8, 2024

2. Ability to transfer RingEX calls directly to RingCX Users

   3 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Patrick Okeefe supported this idea  ·  Nov 8, 2024

3. RingCX Analytics Report - Agent Name, Email Address, Status (Active or Inactive)

   6 votes

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   Planned  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Patrick Okeefe supported this idea  ·  Nov 8, 2024

4. Change color of lettering to red when agent goes into RNA Status.

   8 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Patrick Okeefe supported this idea  ·  Nov 8, 2024

5. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

   14 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Patrick Okeefe supported this idea  ·  Nov 8, 2024

6. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

   82 votes

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   Planned  ·  6 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Patrick Okeefe supported this idea  ·  Nov 8, 2024

7. dashboards data refresh time

   47 votes

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   Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Patrick Okeefe supported this idea  ·  Nov 8, 2024

8. Auto answer management options separately for inbound and outbound calling

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   34 votes

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   Future Consideration  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Patrick Okeefe supported this idea  ·  Nov 8, 2024

9. Sync RingCentral Desktop Application With RingCX

   85 votes

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   Under Review  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Patrick Okeefe supported this idea  ·  Nov 8, 2024

10. Allow newly added trackers to be run against pre-existing recorded calls

    22 votes

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    Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Patrick Okeefe supported this idea  ·  Jul 16, 2024

11. Attribute Mapping | Active Directory

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    27 votes

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    0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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    Patrick Okeefe supported this idea  ·  Jun 12, 2024

12. Sharing a RingSense Recording - Cannot search transcript while watching video, AI Meeting Summary and Highlights are missing

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    3 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Patrick Okeefe shared this idea  ·  May 15, 2024

13. "Share" button not automatically enabled when UI detects email address

    5 votes

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    Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Patrick Okeefe supported this idea  ·  May 15, 2024

14. ring ex verbal prompt or whisper - option to turn off

    9 votes

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    0 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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    Patrick Okeefe supported this idea  ·  May 15, 2024

15. RingSense Sentiment Playback Tracking/Pinpoint

    16 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Patrick Okeefe supported this idea  ·  May 15, 2024

16. Adding Custom Notifications within RingSense

    20 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    Daily/weekly/monthly email notifications can be configured for a saved view that a user creates on the Calls page.

    Patrick Okeefe supported this idea  ·  May 15, 2024

17. RingSense: Payment/Plan Option to extend 1yr Call Retention

    31 votes

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    Under Review  ·  2 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Patrick Okeefe supported this idea  ·  May 15, 2024

18. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    532 votes

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    Future Consideration  ·  85 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Patrick Okeefe supported this idea  ·  Apr 3, 2024

19. TEXT MESSAGE SMS NUMBER WE SENT FROM

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    38 votes

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    6 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi everyone, we hear you, we know this was impacted in the latest update. This is being researched now to confirm when a fix can be implemented. 

    Patrick Okeefe supported this idea  ·  Apr 3, 2024

20. Longest Idle Call Queue Fix

    34 votes

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    4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Patrick Okeefe supported this idea  ·  Apr 3, 2024