Settings and activity

105 results found

1. MVP Custom Status's - Call Queues, HUD Visibility, Break States

   15 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Patrick shared this idea  ·  Aug 10, 2021

2. Only allow RCV chats between moderator and participants (restrict Participant-to-Participant chat)

   2 votes

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   0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Patrick shared this idea  ·  Feb 20, 2024

3. Add ability to pull call waiting in queue

   22 votes

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   Under Review  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Patrick supported this idea  ·  Mar 6, 2024

4. Ring Sense API Access

   21 votes

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   3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Implemented  ·  Eugene responded

   An API that allows to subscribe for events when RingSense processes a new call recording is implemented. See here for details: https://developers.ringcentral.com/guide/ai/ringsense

   Patrick supported this idea  ·  Mar 6, 2024

5. Create admin setting for emailing call recording to user

   7 votes

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   Under Review  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Patrick supported this idea  ·  Mar 6, 2024

6. RingSense Auto & Manual Redaction

   11 votes

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   1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Patrick supported this idea  ·  Mar 6, 2024

7. Extend Co-Recipents RCApp functionality to fax

   39 votes

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   2 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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8. Provide Cradle to Grave reporting for calls that traverse RCCC and RC MVP

   36 votes

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   Under Review  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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9. RingCX Time Based Callback-in-Queue Offering

   39 votes

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   Future Consideration  ·  6 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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10. Pulse for RingCX & RingSense for RingCX "Word Alert"

    10 votes

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    Needs More Information  ·  0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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11. Simultaneous Ring for Cloud profile - RingCX

    26 votes

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    Under Review  ·  5 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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12. QM Report - Near End Disconnect with Sentiment Dashboard

    3 votes

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    Planned  ·  0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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13. Allow multiple supervisors to monitor a call simultaneously

    72 votes

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    Under Review  ·  15 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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14. Streaming Music / Message on Hold

    87 votes

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    Under Review  ·  18 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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15. RingSense Dashboard based landing page to drive adoption and insight

    63 votes

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    Planned  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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16. Call journey report for RCX

    44 votes

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    Planned  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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17. RingSense: Pull in/Filter Calls based on Duration

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    58 votes

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    4 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    This feature is now live for all RingSense customers. As a RingSense user, you can define minimum duration rules in your duration filters. This is also available as part of your profile settings.

    Key benefits of this feature include:

    • Custom thresholds: Customers can define minimum call duration rules
    • Cleaner data: Automatically hides short calls (e.g., voicemails, misdials) below the threshold
    • Business impact: Streamlines analysis by focusing only on meaningful customer interactions

    Please take a look at the attached screenshot for instructions on setting up the minimum duration threshold on your account

18. Identify queue calls and caller id/name for these queue calls on RingCentral for Saleforce

    25 votes

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    New  ·  5 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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19. Extend "Disable Auto Answering" enhancement to Call Queue numbers

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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20. Give customers the ability to create international dialing rules on a per custom security role basis

    7 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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