Settings and activity

95 results found

1. Pulse for RingCX & RingSense for RingCX "Word Alert"

   10 votes

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   Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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2. QM Report - Near End Disconnect with Sentiment Dashboard

   3 votes

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   Planned  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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3. Allow multiple supervisors to monitor a call simultaneously

   67 votes

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   Under Review  ·  13 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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4. Streaming Music / Message on Hold

   84 votes

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   Under Review  ·  17 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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5. RingSense Dashboard based landing page to drive adoption and insight

   60 votes

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   Planned  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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6. Call journey report for RCX

   41 votes

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   Planned  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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7. RingSense: Pull in/Filter Calls based on Duration

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   57 votes

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   4 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   This feature is now live for all RingSense customers. As a RingSense user, you can define minimum duration rules in your duration filters. This is also available as part of your profile settings.

   
   

   Key benefits of this feature include:

   
   

   • Custom thresholds: Customers can define minimum call duration rules
   • Cleaner data: Automatically hides short calls (e.g., voicemails, misdials) below the threshold
   • Business impact: Streamlines analysis by focusing only on meaningful customer interactions

   
   

   Please take a look at the attached screenshot for instructions on setting up the minimum duration threshold on your account

8. RingCentral for SalesForce: display "called to number" "call queue" information

   15 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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9. Extend "Disable Auto Answering" enhancement to Call Queue numbers

   12 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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10. Give customers the ability to create international dialing rules on a per custom security role basis

    7 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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11. Park Locations/Presence - split the enablement of "ringing of monitored lines" from the "ringing of private park locations"

    12 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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12. Route 911 call to onsite Police Force/Security vs. Public Emergency Services

    9 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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13. Zero Destination for Physical Phones without Custom Config

    11 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Developer Console  ·  Delete…  ·  Admin →
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14. Allow dialing 811 numbers in the US and Canada

    35 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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15. International calls report

    27 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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16. 911 phone location down to the specific desk/office

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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17. Emergency Message / Announcement

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. Mobile app as default calling app when doing click-to-call in SFDC

    21 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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19. Forced account codes for outbound dialing

    35 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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20. Company name in App - Multi-site

    23 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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