Settings and activity

95 results found

1. Expanded Analytics for Unresolved Calls in AIR (AI Receptionist)

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Receptionist (AIR)  ·  Delete…  ·  Admin →
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   Patrick supported this idea  ·  Dec 10, 2025

2. notifications

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Edit…  ·  Delete…  ·  Admin →
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   Patrick shared this idea  ·  Dec 10, 2025

3. Email AI Receptionist Call History Summary After Each Call

   28 votes

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   New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Receptionist (AIR)  ·  Delete…  ·  Admin →
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   Patrick supported this idea  ·  Dec 10, 2025

4. ServiceNow Integration for RingSense

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   This integration is now live

   Patrick shared this idea  ·  Mar 24, 2025

5. Attribute Mapping | Active Directory

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   New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   Patrick supported this idea  ·  Mar 5, 2025

6. Embed agent into RingEX

   50 votes

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   Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Patrick supported this idea  ·  Nov 8, 2024

7. Ability to transfer RingEX calls directly to RingCX Users

   17 votes

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   Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Patrick supported this idea  ·  Nov 8, 2024

8. RingCX Analytics Report - Agent Name, Email Address, Status (Active or Inactive)

   9 votes

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   Planned  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Patrick supported this idea  ·  Nov 8, 2024

9. Change color of lettering to red when agent goes into RNA Status.

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   Implemented  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Patrick supported this idea  ·  Nov 8, 2024

10. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Patrick supported this idea  ·  Nov 8, 2024

11. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Patrick supported this idea  ·  Nov 8, 2024

12. dashboards data refresh time

    64 votes

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    Future Consideration  ·  4 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Patrick supported this idea  ·  Nov 8, 2024

13. Auto answer management options separately for inbound and outbound calling

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    51 votes

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    Future Consideration  ·  6 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Patrick supported this idea  ·  Nov 8, 2024

14. Sync RingCentral Desktop Application With RingCX

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    Planned  ·  22 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Patrick supported this idea  ·  Nov 8, 2024

15. Sharing a RingSense Recording - Cannot search transcript while watching video, AI Meeting Summary and Highlights are missing

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    We’re excited to announce that, based on your feedback in User Voice, RingSense now supports custom selection for also sharing AI metrics when sharing a recording.

    
    

    This enhancement gives you greater control and flexibility in deciding which insights are shared with end users, ensuring the information is always relevant and tailored to your needs.

    
    

    Thank you for helping us shape the future of RingSense — your ideas make a difference!

    Patrick shared this idea  ·  May 15, 2024

16. "Share" button not automatically enabled when UI detects email address

    5 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    External Sharing functionality has been enhanced to share with specific users or just get a sharable public link.

    
    

    Additionally, the sharing dialog now provides the capability to select AI insights to share.

    Patrick supported this idea  ·  May 15, 2024

17. ring ex verbal prompt or whisper - option to turn off

    9 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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    Patrick supported this idea  ·  May 15, 2024

18. RingSense Sentiment Playback Tracking/Pinpoint

    19 votes

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    Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Patrick supported this idea  ·  May 15, 2024

19. Adding Custom Notifications within RingSense

    21 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    Daily/weekly/monthly email notifications can be configured for a saved view that a user creates on the Calls page.

    Patrick supported this idea  ·  May 15, 2024

20. RingSense: Payment/Plan Option to extend 1yr Call Retention

    32 votes

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    Under Review  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Patrick supported this idea  ·  May 15, 2024