Settings and activity

55 results found

1. Show DND status on Desk phone for colleagues to know.

   61 votes

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   Future Consideration  ·  7 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Louise commented  ·  Sep 1, 2023  ·  Edit…  ·  Delete…

   Users that had setup the presence on the desk phone should have something to distinguish whether the user on the screen is on available or on Do Not Disturb. As to not waste the time of the caller waiting.

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2. Call Using F6 Hotkey - For BT Accounts

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Louise shared this idea  ·  Sep 27, 2023

3. Call Park | Yealink BT Cloud Phone

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   Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Louise shared this idea  ·  Oct 16, 2023

4. Ability to Integrate BT Cloud Phone to Mactrix Order Software Machine

   7 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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5. BT Feature Request: Option to Opt out with the Next Gen Call Handling Update

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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6. Increase the data retention duration for call recording

   66 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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7. Custom ringtones for internal calls

   15 votes

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   3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Learn more: https://support.ringcentral.com/article-v2/Assigning-ringtones-for-incoming-calls-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=desktop_web

8. Remove missed call from queue members if answered

   219 votes

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   29 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   This is now live! Learn more about this feature here.

   Louise supported this idea  ·  Apr 18, 2024

9. Feature Request: Have Access Enabling Premium Calling Rates to 09 Numbers

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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10. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    666 votes

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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11. DND on all Deskphones

    11 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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12. UK Mobile Numbers as a Substitute Caller ID

    14 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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13. BT Feature Request : changing the address on the home page of the admin portal

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. Add to the call queue an announcement to tell callers what number they are in line and the estimated wait time.

    26 votes

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    Implemented  ·  4 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Louise supported this idea  ·  Jul 31, 2024

15. Option for Shared Voicemail feature for BT accounts

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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