Settings and activity

230 results found

1. Capability to check which users are using the main company number as their caller ID—viewed as a group or list

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   New  ·  1 comment  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Craig commented  ·  Oct 20, 2025  ·  Edit…  ·  Delete…

   This should be a basic reporting function within the platform. It doesn't even show in the Download User List report and doesn't seem to exist anywhere else. We should be able to report on any field within the user profiles.

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   Craig supported this idea  ·  Oct 20, 2025

2. Limit the fax feature and outbound calling of other numbers that is assign in 1 extension

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Craig supported this idea  ·  Sep 25, 2025

3. Hotdesk Log

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   Craig supported this idea  ·  Sep 25, 2025

4. RingCentral phone app for windows view

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   Craig supported this idea  ·  Sep 25, 2025

5. Voicemail Email Notification Password Encryption

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   Craig supported this idea  ·  Sep 25, 2025

6. Device warranty information under admin portal

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Craig supported this idea  ·  Sep 25, 2025

7. Allow "Firearms" related businesses with TCR

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Craig supported this idea  ·  Sep 25, 2025

8. Company Fax Number option to enable and disable

   34 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Craig commented  ·  Sep 24, 2025  ·  Edit…  ·  Delete…

   As a medical and health insurance business, the inability to disable incoming faxes creates a compliance exposure for us. We are required to respond to certain inquiries within state-determined timeframes. If we don't see the fax, or see it in time, we get fined and penalized by the state.

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   Craig supported this idea  ·  Sep 24, 2025

9. Add user interface to manage blocked numbers

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   Craig supported this idea  ·  Jul 25, 2025

10. Add a Report for Blocked Calls

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Craig supported this idea  ·  Jul 25, 2025

11. Report Summary of Blocked numbers

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Craig supported this idea  ·  Jul 25, 2025

12. Add schedules to IVR menus

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Craig supported this idea  ·  Jun 10, 2025

13. Opt-in handling for Business SMS

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Edit…  ·  Delete…  ·  Admin →
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    Craig shared this idea  ·  May 27, 2025

14. Opt Out Message should be enabled by default

    15 votes

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    New  ·  5 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Craig supported this idea  ·  May 27, 2025

15. Analytics regarding Text Messaging/SMS

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    43 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

    SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026

    Craig supported this idea  ·  May 27, 2025

16. Implement Opt-in / Opt-out Controls for Enhanced Business SMS

    32 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Craig supported this idea  ·  May 27, 2025

17. SMS opt-in opt-out

    14 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Craig supported this idea  ·  May 27, 2025

18. Put all Admin settings in Service Web, and not put some piecemeal in the RingCentral App

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Craig supported this idea  ·  May 21, 2025

19. Resize MMS pictures to fit within 1.4mb limits

    37 votes

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    Under Review  ·  19 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Craig supported this idea  ·  May 21, 2025

20. Add ringdown for all supported phone types

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Craig supported this idea  ·  May 21, 2025